Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,006 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,006 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product , no issues so far 👌”

Helpful Report

Posted 3 months ago

Hi Lucas, Thanks for your 5 star comments about your Tower product. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 3 months ago

“Good quitlty and easy to use”

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Posted 3 months ago

Hello Joanne, Many thanks for your kind words and your valuable review. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Good quality and speedy delivery.”

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Posted 3 months ago

Hello Carol, It was great to read that your order and delivery experience from Tower was a smooth one. Thanks for choosing Tower for the purchase of your product. Keith - Group Customer Services Manager

Posted 3 months ago

“I got sent a digital air fryer instead of the manual one that I ordered. I am now stuck with it because it was too complicated and inconvenient to send it back. Fortunately it works well so far.”

Helpful Report

Posted 3 months ago

Hi Bron, Thanks for taking the time to leave your valuable comments. We were sorry to read your comments when you mentioned you received the incorrect Air Fryer. In a bid to understand your enquiry further one of our Customer Services Team has messaged you directly. Keith - Group Customer Services Manager

Posted 3 months ago

“Very satisfied”

Helpful Report

Posted 3 months ago

Hi We were delighted to read how satisfied you were with your Tower product. Please feel free to visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 3 months ago

“Absolutely thrilled with my air fryer. I actually enjoy cooking now and find it easier and less fussy than my oven. Food is tasting great and not so much fat or oil in it. Very pleased I treated myself to this.”

Helpful Report

Posted 3 months ago

Hello Lin, Thanks so much for your kind words about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Fantastic really happy with purchase. Item as described”

Helpful Report

Posted 3 months ago

Hi Thanks for your comments. It was great to read how your Tower product was as expected. Keith - Group Customer Services Manager

Posted 3 months ago

“I purchased a tower kettle from Boyes in warsop mansfield 8 days ago and am very very disappointed as it leaks near the on/ off switch and the handle gets very hot which can be dangerous”

Helpful Report

Posted 3 months ago

Hi Thanks for your review regarding the issue with your Tower kettle. Your review came as a surprise to us as we have had no previous contact from you. Arrangements have been made for one of our Customer Services Team to contact you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Rubbish. Didn't work. Wasted a lot of ingredients trying different recipes. None worked. Returned. Still awaiting refund”

Helpful Report

Posted 3 months ago

“I've only cooked chips , seeing as I've only had it 2 days, I'm absolutely thrilled with it ! Spot on . Thank you tower”

Helpful Report

Posted 3 months ago

Hi It was wonderful to read your 5 star comments about your Tower product. Thank you for your valuable order - its greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“The pans are a good weight and are performing very well. The only criticism is that the metal rimmed glass lids have trapped water that I can't remove.”

Helpful Report

Posted 3 months ago

Hi Daniel, Many thanks for taking the time to leave your comments about your Tower product. Here at Tower we love hearing our customers feedback and recommendations. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“It is priceless with all these savings in oil washing and presouc time enabled me do other things like baking my own bread in my own designed double hot plate i wish you consider developing my bread making oven for a very soecial cerealunkniwn to millions”

Helpful Report

Posted 3 months ago

Hi Many thanks for your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Happy with the customer care”

Helpful Report

Posted 3 months ago

Hello Thanks for your 5 star review. Here at Tower we love providing quality products at affordable prices supported by great customer care. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Had a problem to get it to start. Once we sorted that out NO PROBLEMS. Ideal for the 2 of us.”

Helpful Report

Posted 3 months ago

Hello Karen Thanks for taking the time to leave your 5 star comments. I was pleased to read your Tower product is up and running problem free. rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 3 months ago

“Excellent easy to use”

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Posted 3 months ago

Hello Chris, Many thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we love hearing our customers comments and suggestions. Keith - Group Customer Services Manager

Posted 3 months ago

“Looks more attractive than my last window vac. Works well. Great for condensation on windows, clearing up a wet bathroom and washing windows. 3 year warranty a big plus.”

Helpful Report

Posted 3 months ago

Hi Clare Many thanks for your comments and indeed your valuable order for your window vac from Tower. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Absolutely love this airfryer, best thing I brought, so easy to use, would highly recommend it.”

Helpful Report

Posted 3 months ago

Hi Sue It was wonderful to read how much you love your Air Fryer. Here at Tower HQ we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Really pleased with it”

Helpful Report

Posted 3 months ago

Hi Thanks for your 5 star comments We were delighted to read how pleased you were with your Tower product. We hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“I'm very pleased there is lots of room in large basket. Easy to use and does a lovley job at cooking any food. Even poached fish. Had bought a big expensive one but there was an awful metal smell for days, so I returned it and bought this tower airfryer”

Helpful Report

Posted 3 months ago

Hi Netta, Many thanks for your wonderful comments about your Air Fryer from Tower. Should you have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Ive returned it and still waiting for a respose and refund,shocking customer service”

Helpful Report

Posted 3 months ago

Hi Margaret, Many thanks for your valuable feedback. I was sorry to learn of the delays in processing your refund. Having had the opportunity to investigate your enquiry I was pleased to see your refund has been processed. It only leaves me to offer my sincere and personal apologies for the delays incurred in what is a busy time of the year for our organisation. Keith - Group Customer Services Manager

Posted 3 months ago

Tower is rated 4.2 based on 5,006 reviews