Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,457 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,457 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

A C.Layton

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not used yet but I know it will be fine as it gives a good heat out”

Helpful Report

Posted 5 months ago

Hi Ian Thanks for your valuable comments and indeed your order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Love it thanks tower”

Helpful Report

Posted 5 months ago

Hello Amun Thanks for taking the time to leave your 5 star review. Everyone here at Tower HQ was delighted to read your comments about how much you love your Tower product. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Excellent product would recommend”

Helpful Report

Posted 5 months ago

Hello Carol, Thanks for your kind words and recommendation for both your Tower product and Tower. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Very good, plenty big enough, tower is a great brand”

Helpful Report

Posted 5 months ago

Hello Jean Thanks for your wonderful comments about your Tower product and also the Tower brand. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Perfect size and fits in storage cupboard”

Helpful Report

Posted 5 months ago

Hi Kim We were delighted to read your Tower product was as expected. We hope you visit our website again very soon to check out our fantastic range of products. Keith- Group Customer Services Manager

Posted 5 months ago

“Enquired re roasting bags if they were ok to use. Joseph answered very quickly that they were. Really good service.”

Helpful Report

Posted 5 months ago

Hi Kathy I was delighted to read your kind words about how Joseph from our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“The product is amazing and very reasonably priced.”

Helpful Report

Posted 5 months ago

Hi Thanks for your wonderful comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. If we can help in anyway in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

“Great service..g quality”

Helpful Report

Posted 5 months ago

Hello Adrian, Many thanks for your kind words. We were delighted to read about the service received for you Tower product. Keith - Group Customer Services Manager

Posted 5 months ago

“Cooking 🍳 easy for me”

Helpful Report

Posted 5 months ago

Hello David Thanks for taking the time to leave your 5 star comments. We were delighted to read how much you are enjoying your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Brilliant”

Helpful Report

Posted 5 months ago

Hi Thanks for your 'brilliant' 5 star comments about Tower. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Easy ordering fast delivery and very good value for money”

Helpful Report

Posted 5 months ago

Hello Rosie It was wonderful to read your 5 star comments about your recent order and delivery experience. Thanks for selecting Tower for your purchase - if we can help at any point in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

“Very happy with my Air Fryer”

Helpful Report

Posted 5 months ago

Hi Thanks for your kind review. Everyone here at Tower HQ was delighted to read how happy you were with your Air Fryer. If we can help at any point in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

“The tower deep fat fryer made us happy because it just the right size for kitchen when we are frying our food ect.”

Helpful Report

Posted 5 months ago

Hello Norma It was wonderful to read your comments about your Deep Fat Fryer. Here at Tower our customers comments and feedback mean so much to us. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“I paid £4.99 for next day delivery, ordered airfrier Monday evening and it is now Wednesday evening and still no delivery. Shocking service. Please do not tell me that Evri are working very hard to deliver 1000's of parcels...it's their job!! My contract is with you not your "trusted partners". I trust you will reimburse me £4.99 in full. First time buying from you and already you have let me down.”

Helpful Report

Posted 5 months ago

Hello Julian, Thanks for your comments which came as a surprise to us as your comments ere the first we were aware there was an issue with your delivery. Here at Tower we encourage our customers to contact us if things don't go to plan and we will be happy to resolve any enquiry presented to us. Now we are aware of your enquiry one of our Team have contacted you to resolve your enquiry in full . It only leave me to apologise for any inconvenience you may have experienced. Keith - Group Customer Services Manager

Posted 5 months ago

“great store”

Helpful Report

Posted 5 months ago

Hi Moe Many thanks for taking the time to leave your 5 star comments about Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“The black colour is quite sleek and looks nice in my kitchen. Good value for money with decent oven space. Find the controllers a bit less than straightforward. Unsure if I can use both hotplates together or together with the oven on. Really pleased it has a three year warranty. Only just removed from the box, so haven't used the product yet. Impressive guarantee for a small appliance nowadays. My brother has a similar table top cooker, this was a factor in my purchasing decision. I thought the white model looked a little clinical. Would have liked to see an internal light inside the oven, to view cooking progress more easily; and maybe a fan assisted oven for more energy economy. Loose the timer and have separate controls instead of a multi function controller. A slightly longer flex would have been advantageous too. Comes with a nice large oven tray. The rotisserie looks good, but fan assisted oven would have been a more favourable option out of the two, in my opinion. Would have been happy to pay extra for a self cleaning oven, definitely. Hopefully my balanced critique is helpful to you as a manufacturer and to other customers planning on making a purchase. I hope my purchase was a good decision and I enjoy using the product in years to come. Thank you.”

Helpful Report

Posted 5 months ago

Hello Simon Many thanks for your valuable comments. Here at Tower our customers comments are so important to us as they allow us as an organisation to review and improve the products and services we offer. Your valuable suggestions have been noted. Rest assured our Customer Services Team are always available to help so if you do have any questions we'd love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

“It was good”

Helpful Report

Posted 5 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. I was delighted to read everything was 'good' with your product - rest assured our Customer Services Team are always available if you need any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Good product. Pleased with its efficiency”

Helpful Report

Posted 5 months ago

Hello Nina, Thanks for your kind words and indeed your valuable order from Tower. We hope you visit our website again very soon to check our our fantastic range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“Very happy with the slow cooker. Great for stews and making meat tender.”

Helpful Report

Posted 5 months ago

Hello Maureen Many thanks for your 5 star comments about your Slow Cooker. You cant beat a great stew cooked in Towers Slow Cooker during these Autumn days !!! Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Smooth transaction and delivery”

Helpful Report

Posted 5 months ago

Hi It was wonderful to read your recent order and delivery experience was a smooth transaction. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 5 months ago

Tower is rated 4.2 based on 5,457 reviews