Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,028 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,028 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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S Good

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bottle, this is my 2nd one now, arrived promptly”

Helpful Report

Posted 4 months ago

Hi Janice, Many thanks for your 5 star comments regarding your product from Tower. Thanks for being such a loyal customer of ours. best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Really happy with my purchase. Super fast delivery and its brilliant I use it all the time. For chicken breasts and pizza. Frozen fish etc... very good buy.”

Helpful Report

Posted 4 months ago

Hello Cheryl, Many thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Easy to use and lovely size, bought for my elderly mother, the dials are much better for her than the digital ones”

Helpful Report

Posted 4 months ago

Hi Sally, It was wonderful to read your kind words about your Tower Air Fryer. If your mother or you have any enquiries in the future please feel free to drop us a message Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“just bought my first air fryer not tried it yet but it looks fabulous value for money for sure”

Helpful Report

Posted 4 months ago

Hello Thanks for your kind words and indeed your valuable purchase for your Air Fryer. Everyone at Tower HQ was delighted to read your review. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“I purchased a Tower 5 in 1 air fryer some 18 days ago, the unit has not been used at all because there is a problem with it and I have contacted the so called Tower "customer services" twice in the last 15 days with absolutely no response or help since to rectify it. If you expect aftermarket support which is clearly non-existent, then I would suggest you avoid Tower products.”

Helpful Report

Posted 4 months ago

Hi A L Many thanks for your valuable feedback regarding your recent experience with Tower. I was sorry to learn of the delays your have experienced in what is a very busy time of year for us. Rest assured one of our Team will be in contact with you very soon to fully resolve your enquiry. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager.

Posted 4 months ago

“Really great product. It's perfect for the stairs and in the kitchen.”

Helpful Report

Posted 4 months ago

Hello David Many thanks for your 5 star comments about your product from Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Great air fryer. Easy to use and good size for 1-2 people. Nice slimline design”

Helpful Report

Posted 4 months ago

Hi Margaret Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. I was delighted to read your Air Fryer meets your personal requirements. Keith - Group Customer Services Manager

Posted 4 months ago

“Still have not received over two weeks after paying next day delivery. Have emailed customer services with no reply!!!!”

Helpful Report

Posted 4 months ago

Hi Sioned I was sorry to learn of the recent issue which has occurred with your recent order from Tower. Having checked our courier partners tracking it appears as though your parcel may have gone astray within their network. This is a very rare event however please accept my sincere and personal apologies for the inconvenience caused. One of my Team Managers will be in contact with you very soon to fully resolve your enquiry. Keith - Group Customer Services Manager

Posted 4 months ago

“Very poor customer service, did the 3 year guarantee tried to claim for leaking seal in bottom of bread pan letting liquid leak into turning mechanism under bread pan. After long drawn out exchanges still not resolved. Would not recommend tower after very poor service.”

Helpful Report

Posted 4 months ago

“This is brilliant!! Absolutely love this little oven and just right for my husband and myself. So economical to use instead of putting on a full oven every meal time, I’ve adapted recipes and adjusted cooking times. Easy to clean after use and I just cannot fault it. The only negative I would have was the name… it is not an air fryer it’s our magic oven and a super speedy way to bring baking for a small family into the modern day. Love it!!!”

Tower 5 star review on 29th January 2024

Helpful Report

Posted 4 months ago

Hi Jacqui, Many thanks for your 5 star comments about your Tower Air Fryer (or indeed your magic oven as you've renamed it !!) Those Yorkshire puddings look delicious. Keith - Group Customer Services Manager

Posted 4 months ago

“I have just purchased this dual airfryer a few days ago and so far I am well pleased. I am not sure of all it can do yet but so far so good”

Helpful Report

Posted 4 months ago

Hello C Many thanks for your 5 star comments about your Tower Air Fryer. Everyone at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 4 months ago

“It does what I got it for i am happy with it . No”

Helpful Report

Posted 4 months ago

Hi It was great to read your Tower product does as you expect it to. Should you have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Perfect little hoover wanted anti hair wrap for human hair and it picks up amazingly! Great product great price fast delivery”

Helpful Report

Posted 4 months ago

Hi Tracy It was wonderful to read your 5 star comments about your vacuum cleaner from Tower. Thanks for your valuable order. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Im loving my 8litre dual basket T17129 air fryer... 3 years warranty too .. although you cant find it as its not listed to register your warranty”

Helpful Report

Posted 4 months ago

Hi Jo Thanks for your 5 star comments about your Tower Air Fryer. I was sorry to learn about the difficulties in registering your warranty - one of our Customer Services Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 4 months ago

“Absolutely fantastic”

Helpful Report

Posted 4 months ago

Hello Melanie Many thanks for your fantastic comments about Tower. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“We had already purchased a Tower dual basket and were very impressed and decided to purchase the 12ltr oven to cook larger cuts of meat We haven't been disappointed we can now cook up to a 2kg chicken which is moist with a crispy skin,the wire shelves are very versatile the only slight criticism is the bottom tray could have been slightly deeper but all in all a great addition to the kitchen 5stars”

Helpful Report

Posted 4 months ago

Hello Colin, It was wonderful to read your kind words about your second purchase from Tower. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“At the moment a definite 5,but there is only two of us,both pensioners, and we haven't tested it fully. The Ninja we had was wonderful until just two months out of warranty then the customer service was awful and it ended up at the tip. So time will tell. At least we have a 3yr warranty with yours and we could never be accused of "excessive use". Get back to me in 12months.”

Helpful Report

Posted 4 months ago

Hello David Many thanks for choosing Tower for your valuable purchase. Here at Tower we believe the service we provide to our customers is different to other organisations. Should you have any enquiries our customer services team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Delivery should be available to a shop. Took over a week to finally get my product delivered. Would have been better if I could collect from a shop instead.”

Helpful Report

Posted 4 months ago

Hi Many thanks for your valuable comments about the delivery of your recent order. I was sorry to learn of the delays - rest assured this will be addressed with our courier partners. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“I have only ever used Tower for my Slow Cooker requirements. My trusted favourite "vintage" Tower Auto Family model has begun smelling and as it is at least 20 years old, I decided to retire it to my craft room for beeswax melting and treated myself to a shiny new one. I have not been disappointed. It still has the same robust design I expect from a Tower product, with a sensible price point. It is slightly larger, which I pleased about. I live alone, but like to batch cook. I like the ability to have one ready when I get home, one for later in the week & a couple for the freezer. The larger capacity makes this better as you must not over fill the pot.”

Helpful Report

Posted 4 months ago

Hello Paula It was wonderful to read how you returned to Tower after all of these years to renew your Slow Cooker. Thanks for your loyalty - its greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Paid £450 for Panasonic combination 18 months ago. Rubbish but this little microwave does all I need for so much less! Cracking buy.”

Helpful Report

Posted 4 months ago

Hi Thanks for your 5 star comments about your microwave from Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

Tower is rated 4.2 based on 5,028 reviews