Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,623 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 13th September 2025

Tower 5 star review on 7th September 2025

Tower 5 star review on 3rd September 2025

Tower 5 star review on 1st September 2025

245

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the 5-in-1 good food hand blender, the 5 attachments are great and make food prep really quick and easy. The blender is powerful and the plastic base means it doesn't scratch my stainless steel pans!”

Helpful Report

Posted 6 months ago

Hi Thanks for taking the time to leave your 5 star comments about your Hand Blender from Tower. I hope you visit our website again very soon to checkout our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Simple to use. Nice and cooks well”

Helpful Report

Posted 6 months ago

Hello Thanks for taking the time to leave your comments about your Tower product. Here at Tower we are proud of providing quality products at affordable prices supported by great Customer Service. If we can help in anyway in the future please feel free to contact us - we'd love to hear from you. Keith -Group Customer Services Manager

Posted 6 months ago

“Purchased ceraglide iron,great iron but a very short flex it only just reaches the end of the ironing board when used in the kitchen and I've no chance on my landing where socket is low down, so useless when I want something quickly as I bought for this reason as I use my big steam generator iron for a larger amount of ironing.Ive never had an issue with any other iron I've ever had .It actually pulled out of the socket if I go to the end of the board”

Helpful Report

Posted 6 months ago

Hello I was sorry to read your review about your iron. One of our Team have reached out to provide some advice regarding your enquiry. This includes rotating your ironing board 180 degrees which will shorten the requirement of the cable. You should also be aware our products are supported by a 30 day money back guarantee should you wish to return the product to where it was purchased from. Keith - Group Customer Services Manager

Posted 6 months ago

“Tower customer service,( Sophie M ) absolutely outstanding service, I was very grateful.”

Helpful Report

Posted 6 months ago

Hello Linda, Thanks for taking the time to leave your kind words about how Sophie from our Customer Services Team helped with your recent enquiry. Sophie was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 6 months ago

“Excellent for the money”

Helpful Report

Posted 6 months ago

Hello David Thanks for your 5 star review regarding your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. If we can help in anyway in the future please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 6 months ago

“Absolutely amazing customer service from Sophie M regarding a cordless vacuum. I couldn’t rate this company and Sophie in particular highly enough. Very impressed. Many thanks Linda. Surrey”

Helpful Report

Posted 6 months ago

Hello Linda Thanks for your kind words about how Sophie helped with your recent enquiry. Sophie is one of the many stars we have here at Tower who always look after our customers so well. Sophie was delighted to read your kind words. Keith - Group Customer Services Manager.

Posted 6 months ago

“Got the deep fill sandwich maker today in Rose Gold. Used it to make lunch sandwich was lovely and came out of the plates easily. The toaster looks very elegant and fits in my kitchen nicely. Done the 3yr warranty what is not to like about this and the price. Had Tower before have Tower dual drawer air fryer used nearly every day love their stuff so very happy. Dog sampled some too and he agrees one of the best things I’ve bought.”

Helpful Report

Posted 6 months ago

Hello Gwen What wonderful comments to receive about your Tower Deep Filled Sandwich Maker. Here at Tower HQ we love a good toasted sandwich !!! Thanks for your kind words and for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 6 months ago

“Overall I am happy with the product however... The instructions could be much better. There are no clear directions as to how to use the saute function and its a real trial and error and still not sure I'm doing in right. There's no pause facility. To stop the beeping when the soup is made you have to unplug the entire unit, the stop button doesn't work. Some tweaks would make this product much better!”

Helpful Report

Posted 6 months ago

Hello Thanks for your very valuable comments. Here at Tower our customers comments and feedback are so important to us. In a bid to assist with your feedback I have arranged for one of our Team to contact you very soon. Keith - Group Customer Services Manager

Posted 6 months ago

“Just bought a new kettle, a Tower Solitaire, there was nothing wrong with the other kettle ( not a tower one) apart from it being very noisy and slow to boil, this new Solitaire kettle is fabulous very quiet and quick to boil,also very good looking.”

Helpful Report

Posted 6 months ago

Hello David Thanks for your wonderful comments about your Tower kettle. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“The cooking set is advertised as non scratch and durable but clearly being in a boy was enough to scratch it. Product was received with scratch on one of the pans. I did not bother unwrapping the rest of the product.Very disappointing!”

Helpful Report

Posted 6 months ago

“Great! All perfect”

Helpful Report

Posted 6 months ago

Hello Thanks for your 5 star comments. I was delighted to read everything was 'perfect' with your Tower product. Keith - Group Customer Services Manager

Posted 6 months ago

“Brilliant. Great that you can use it cord or cordless. Irons very smooth.”

Helpful Report

Posted 6 months ago

Hello Thanks for your wonderful comments about your Tower Steam Iron. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“The multi cooker has been a game changer for my cooking. With 12-in-1 functions, it’s perfect for everything from slow-cooked stews to steamed recipes. I've found it really easy to use, with pre-set programs and a non-stick pot for quick cleaning. It's been ideal for my meal prep recipes and general midweek dinners, highly recommend!”

Helpful Report

Posted 7 months ago

Hello Rebecca Many thanks for your wonderful comments about your Multi Cooker from Tower. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“I recently got the Tower/ Goodfood 12-in-1 Multicooker, and I couldn’t be happier with it! It’s incredibly versatile, with 12 different cooking functions that make meal prep so much easier. Whether I’m slow cooking, steaming, baking, or making soup, this appliance handles it all effortlessly. One of my favorite things about it is the large capacity—it’s perfect for cooking for the whole family or preparing meals in advance. The digital display is easy to use, and the overall build quality feels really solid and durable. This multicooker has completely streamlined my cooking process, saving me time while still delivering delicious results. I highly recommend it to anyone looking for a reliable, all-in-one kitchen appliance!”

Helpful Report

Posted 7 months ago

Hello Cristy Thanks for your kind review about your Tower / Good Food Multi Cooker. Everyone here at Tower HQ was delighted to read your kind words. We hope you visit our website again soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“I had the rose gold version of this mop and loved it but it was getting old so decided to treat myself to the new colour. This mop is great the dual container means I can easily move from my wooden floor in the hall to my tiled kitchen floor without having to swap the cleaning solution you just move the clip across at the bottom to switch. It’s easy to pull out for little spills or to quickly remove dirt from by the back door. I can’t recommend it enough.”

Helpful Report

Posted 7 months ago

Hello Thanks for your review regarding your Tower Floor Mop. I was delighted to read your wonderful comments and the fact that you returned to Tower to make your replacement purchase. Many thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 7 months ago

“Great services from Tower”

Helpful Report

Posted 7 months ago

Hi Thanks for your 5 star comments about the recent service provided to you from Tower Customer Services. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Good Quality product. Expensive though.”

Helpful Report

Posted 7 months ago

Hello Thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“So far so happy”

Helpful Report

Posted 7 months ago

Hello Melake Thanks for your kind words about your Tower product. I was delighted to read everything is going well so far. Rest assured our Customer Services Team are always available if you need any help in the future. Keith - Group Customer Services Manager

Posted 7 months ago

“My husband bought this for us. I have to admit I wasn't keen but could identify the energy saving potential particularly with roast dinners. I like it more than expected but wish Tower put in some more cook from scratch recipes rather than assume it would be used for ready meals. I've found knowing how long things take quite a lot of guess work”

Helpful Report

Posted 7 months ago

Hello Jane Thanks for your valuable comments. Rest assured here at Tower our customers comments and feedback are so important to us and your suggestion has been noted. If we can help in anyway in the future please feel free to drop us a line. Keith - Group Customer Services Manager

Posted 7 months ago

“I am so pleased with this. Worth the money and once you get used to the buttons it's brilliant. The lights are bright and I got 3 years of warranty aswell”

Helpful Report

Posted 7 months ago

Hello Taylor Many thanks for taking the time to leave your 5 star review about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

Tower is rated 4.2 based on 5,623 reviews