Timberwise (UK) Ltd Reviews

4.64 Rating 181 Reviews
92% of reviewers recommend Timberwise (UK) Ltd

About Timberwise (UK) Ltd: Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

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Phone:
01606 339 070

Email:
hq@timberwise.co.uk

Location:
1 Drake MewsGadbrook Park

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"The work was carried out in a very timely manner it was completed in the time stated which I didn't think was achieveable ,it was done to a high standard. The tradesmen worked very hard and caused as little disruption as possible and were pleasant and amicable. I would be happy to recommend Timberwise"
"The estimate was given quickly and the work carried out on the date agreed. i work for Magna and so was advised by them to use Timbercare for a good and swift service."
"Phil and Jack were so professional, they have done a fantastic job and are a credit to the company"
"From the first dealings with Timberwise, for a pre-purchase house survey, until the final treatments taking place, everyone at Timberwise was a pleasure to deal with."
"Excellent service, professional job, would recommend"
"Contacted Timberwise when I found wood worm at home. What fantastic service I received from Jo Giles and Stuart Hankinson. I believe they both went the extra mile to help me. Would highly recommend using Timberwise."
"We would like to say how pleased we were with the work your technician has done .He worked in a clean and organised way. Apart from the work undertaken we would not have known he had been in our house."
"Great customer service from first contact through to the completion of the work."
"The chaps where here for 5 days and always positive and cheerful. Clean tidy and worked hard so very little mess at the end of the job"
Thanks for the great feedback - Good to hear our guys are happy in their work!
"Everything went like clockwork! No problems at all. On time, courteous people, and an excellent result."
"Something hard to come by these days, expertise, friendly & accommodating team & excellent, quality work. Really pleased with the entire experience, from quote to review."
"We have had a tanking project done by Timberwise on our basement which is tanked. All initially appeared professional although they did spill something on our carpet during the process which caused a huge stain which couldn't be removed. Despite initially claiming it was water, they refunded me £60 for the ruined carpet. A few months after the waterproof render was applied the plaster blew badly, and we had to pay for a surveyor (employed by Timberwise) to come and give an opinion as to whether or not this was covered by guarantee. This cost £180. As I expected, his opinion was that this work was not due to the poor workmanship of Timberwise, and came up with lots of excuses as to why. Please don't use this company, as you will loose a lot of money when things go wrong."
Mr Spruell – many thanks for taking the time to leave a review. The accident to the carpet was regrettable, however, this is the first we have heard that the carpet was ruined. At the time we did pay for a specialist cleaner to be brought in to treat the area of carpet that was affected which was also a satisfactory outcome for yourself.

The failure of the work carried out by Timberwise was due to water penetrating from above directly into the area that we had wet tanked. The water penetration was not present when the work was originally carried out in 2015 and as such the work has failed as a result of a default occurring in a different area after the original work had been carried out.

As a matter of course, we charge an inspection fee for guarantee claims, this can then be refunded should the claim be upheld. Should you wish to discuss this issue further please feel free to eMail hq@timberwise.co.uk and we will endeavour to help you as much as we can.
"Excellent service from start to finish. We really liked that different parts of the job was separately priced so we were able to choose what we wanted Timberwise to do. From our experience we would recommend Timberwise with full confidence. Humayun."
"We are refurbishing a 1930's property and we were initially very worried when we found patches of damp in the walls and woodworm in the floorboards. We were very impressed with the responsiveness of Timberwise to make the initial survey, helpfulness of the surveyor and timeliness and quality of the final job. We would definitely be happy to recommend Timberwise UK Ltd"
"How refreshing! We requested a survey and were very impressed with the friendly professionalism, expertise, honesty and patience in surveying our rather old and quirky home. After discussing the findings the conclusion is that NO TREATMENT IS REQUIRED! The timbers inspected 'are suffering from historic infestation which is now not active'. What a relief and we feel that have have had a service which we can trust. Highly recommended."
"Excellent service throughout the process from initial report, to admin and the final works. Everything was done with courtesy and professionalism. The work itself (damp treatment) was completed within the time stated and every care was taken to protect our furniture, floor coverings, etc from inevitable dust; nothing seemed too much trouble and disruption was kept to an absolute minimum. The final finish is first class. I have no hesitation whatsoever in recommending Timberwise."
"From requesting a survey to completion of the work the communication from the Timberwise team was excellent. The roof treatment was not straight-forward due to the possibility of bats being present, but they liaised with the Bat Trust and followed their recommendations. The treatment was carried out in a timely manner and the loft space was left as it was found with no mess in the house. Thank you."
"Quick and professional service. The inspector was very thorough and the companies suggested treatments were well explained."
"We were recommended by Timberwise to fit waterproof wall membranes to our property in 2013. At the time we had concerns about the quality of the workmanship which we raised with the Managing Director. A few years on and our concerns have been realised and the membrane system has failed. We now have serious damp problems where we never had them before. We have asked Timberwise to come back which they did and they knocked some exploratory holes in our walls. This was 6 weeks ago and we have yet to hear in writing what the problem is or what they are going to do to rectify it. This is our experience and you can make your own mind up about whether you want to choose this company to work on your property."
"Timberwise assessed my dry rot problem giving a detailed report of work required. They answered all my questions addressing all my concerns. All the staff I dealt with were extremely helpful, professional and thorough. Based on my experience, I consider them a highly professional firm offering first class work."
Timberwise (UK) Ltd is rated 4.64 based on 181 reviews

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