Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,275 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 15th October 2025

Anonymous

Anonymous // 01/01/2019

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“Found what I wanted quickly, great product”

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Posted 2 years ago

“Simple to order. Arrived in good time and bearing in mind they are very fragile, I was pleasantly surprised to find zero damage. I will be ordering more in the near future!”

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Posted 2 years ago

“The products and efficiency of delivery are excellent. Sadly packaging really lets them down. Our delivery contained a tub of dry fixative that was left to slide up and down the tunnel made of the matting we purchased. The outcome was the fixative did indeed slide up and down which caused the fixative lid to burst and the content to cover everything with in the parcel. By the time it was delivered onto my wooden deck most do the fixative had drained from the packages and rest sat in the rain which of course then went hard over night! They were super fast at replacing the fixative which turned up in a box which when opened had the fixative packed upside with the bottom facing up. Fortunately this one had not spilled out.”

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Posted 2 years ago

“Order received as promised the following day. Unfortunately a number were damaged in transit. Tile Experience replaced these, no problem, again received the following working day. A very professional outfit, thank you.”

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Posted 2 years ago

“Purchased tiles for kitchen and they are great quality, some were damaged during delivery but was quickly sent replacements for the damaged ones, I will definitely buy from here again and the price was great.”

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Posted 2 years ago

“I wanted 12 small ceramic wall tiles- I got what I needed wanted promptly- excellent service and good value. Thanks”

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Posted 2 years ago

“Fantastic to deal with, great product great service.. Quality!!!”

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Posted 2 years ago

“Good service with fast delivery and reasonable price”

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Posted 2 years ago

“It's hard to say. I ordered a sample, which I would have been willing to pay for, but which was free. What arrived was a pale blue tile the size of a coaster. I didn't get any idea of the marbling effect, or what the gold would look like. I mean it was no effort to me - but I couldn't possibly decide to buy based on what I got. I emailed to ask if there was another way to get a sample and didn't hear back.”

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Posted 2 years ago

“The item arrived poorly packaged and broken. Tried calling several times to report issue but they do not answer the phone. Left a message but no callback or email. I had to source a replacement locally at my own expense. Very dissatisfied. It was a very poor tile experience”

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Posted 2 years ago

“Gods service, items arrived promptly and well packaged Lithofin intensive cleaner, works on Marshall’s ceramic paving”

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Posted 2 years ago

“Fantastic service. Not only are the tiles great, but the next day delivery really is next day, and the people who work there are actual humans who email you back and call you, and speak politely and try to fix your problems. I had an issue with a few tiles that had broken in transit and I was sent new ones before I knew it. Lee was particularly great in this respect and called me minutes after I’d emailed to confirm. Couldn’t recommend these guys more.”

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Posted 2 years ago

“Excellent, courteous, helpful and prompt service.”

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Posted 2 years ago

“Excellent service, prompt delivery and the product is as expected and described.”

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Posted 2 years ago

“The products I needed at a good price and next (working) day delivery, all positive.”

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Posted 2 years ago

“Recently purchased an item from Tile Experience. Ordering was very easy but the delivery wasn't. Thankfully dealing with the company (Lee) regarding this issue was excellent and very communicative. As the delivery cost was a lot more than normal, I was disappointed with the handling. Had it not been for that I would have rated it five star. Please sort out your delivery company. They need to allow communication in order to change times if the person isn't home and leave a note to say delivery was attempted. Without that, how is the customer to know what is going on.”

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Posted 2 years ago

“I missed the midday deadline for next day delivery but order still arrived next day!”

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Posted 2 years ago

“Huge selection of great value tiles and a very reasonable next day delivery charge (unlike some others!)”

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Posted 2 years ago

“From the two experiences of using tile experience they stack up well, both prices and delivery times have been very good. The deliveries have been on time with a guided slot of two hours text sent the morning of delivery, which is essential to me. They arrived well packaged , undamaged and on time. The price and choice are excellent”

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Posted 2 years ago

“Great quick service, Items arrived well packaged”

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Posted 2 years ago

Tile Experience is rated 4.8 based on 2,275 reviews