Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 993 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order with Stone & Garden Company for goods totalling over £300.00. Soon after placing my order, I realised I would not need one item (polar white stones) and called them to ask if it were possible to cancel this part. Unfortunately, I was told the shipment had already gone and it was too late. Fortunately, I have a large garden and decided I could easily adjust the design and use them anyway. When my order arrived, the pebbles I received were covered in mud, the ton of bark I received was in one jumbo bag and nowhere near the weight advertised at the time and it was evident that the polar white stones I received were substandard grey ones. I contacted them almost immediately and asked to return the polar white stones. AND THE SAGA BEGINS. I and was asked to send photos and for comparison I sent a photo of a sample of the existing 2 tons of polar white stones I had purchased online from Decorative Aggregates and the individual sacks I had purchased locally from B&M and B&Q alongside a sample of their stones. I also discussed the lack of bark and the dirty pebbles; the former they agreed to collect from me and the latter, I agreed to keep. When I called regarding the photograph of the polar white stones, I was informed the colour of stones differed between quarries which surprised me as I had already purchased from 3 different sources and all of them were white except these. I was told that irrespective, I would have to pay another £50 + VAT (on top of the £119 already paid for the inferior product they sent me) before they would collect them. I tried to negotiate with them offering to pay £25 towards the cost of collection but they would not budge, neither would they pick them up alongside the bark. A third party contacted the company on my behalf and a representative of Stone & Garden Company claimed I had put the stones down and lifted them back up which made them grey. A great trick for me to achieve in less than an hour especially as I am disabled!!! Obviously, I would never order from this company again; neither would I advise anyone else to do so. Thank goodness I paid on my credit card and received a full refund.”

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Posted 8 years ago

“Ordered golden stones after sending multiple photos of existing driveway stones. They sent grey stones. Asked for a return and was told to pay another £50 on top of the £100 of the wrong product they sent to me. Avoid like the plague. Awful service and terrible people.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to place a review. At the time of ordering a significant amount of care and time was spent in trying to ensure that the product was suitable. We spent time to explain that the gravel shown on the images you sent to us of your existing material was potentially from a different quarry to our source and that due to the natural quarrying processes there would be some variation in colour/size. After hesitation from yourself, we strongly suggested that you ordered a sample of our gravel so you could have some assurances and peace of mind that this would be the correct item to purchase. You decided not to order the sample and went ahead with the order of the Golden Gravel which is what was sent to you, and certainly not the 'grey stones' you mentioned above. In our telephone call we did state that you could return the gravel to us at your expense (as stated in our terms and conditions), or we could arrange a collection at a fee of £50 plus VAT.

Posted 8 years ago

“Just put down 2 tonnes of 20mm multi mix(red, black and white) and amazed how good it looks. Will certainly recommend.”

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Posted 8 years ago

“Sorry about lateness of feedback, and I found your products excellent value for money. Delivery was fine. Would certainly deal with your company again.”

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Posted 8 years ago

“Excellent service and delivery man”

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Posted 8 years ago

“Excellent service, good price good quality,good service. I would recommend this service to anyone.”

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Posted 8 years ago

“straight forward online ordering ,order arrived when it was supposed too all in all the service was so good ive ordered another bulk bag of chippings . pleasure to do business with a reputable company ..well recommended. Also impressed with pricing too compered to other companies .”

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Posted 8 years ago

“The quality of the topsoil I ordered is very poor. It is not actually a topsoil for vegetables as advertised but some kind of mix that is drying hard over the surface. I can't use it. Just thinking now how to get rid of this 1 tonne bag from my driveway. The only good thing was delivery on time.”

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Posted 8 years ago

“Very good product and delivery on time. I shall be ordering two more bags in the coming weeks once I have the ground prepared!”

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Posted 8 years ago

“Delivered on the day l requested. Quick and simple thanks”

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Posted 8 years ago

“Very good communication with the depot and excellent assistance from the delivery driver. Many thanks Caroline Light”

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Posted 8 years ago

“Bought top soil for turfing, excellent product, prompt delivery and decided to phone my order through rather than online order, which worked really well as I was able to speak to a pleasant human being and discuss delivery details! Overall very pleased and will use again.”

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Posted 8 years ago

“Although the staff are extremely pleasant and helpful and sorted out issues as soon as I contacted them, twice on consecutive deliveries , I received short orders due to the delivery company used. It was very frustrating.”

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Posted 8 years ago

“The 40mm ' blue ' slate chippings turned out to be light grey when dry, turning bluer when wet. The big bag was delivered on time and placed where wanted - pretty level access. The material is gritty, not washed.”

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Posted 8 years ago

“Telephoned with order and the bags of Cotswold stones arrived on time and in good condition.”

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Posted 8 years ago

Paul, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 8 years ago

“The delivery was inconvenient and left us with 2 x pallets to sort. Pallets should have been picked up by you.”

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Posted 8 years ago

Shahzadwe appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 8 years ago

“What more can I say? I ordered a bulk bag of slate, great price, delivered on time and within a couple of days. Great service thank you.”

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Posted 8 years ago

James, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 8 years ago

“Excellent product, service and result........1st class.....Thanks!”

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Posted 8 years ago

Mark, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 8 years ago

“Entirely satisfied with the service we received. Products arrived when we were told they would, and the man who delivered them was very helpful.”

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Posted 8 years ago

Benjamin, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 8 years ago

“Very quick delivery, excellent quality product. Would definitely recommend”

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Posted 8 years ago

Claire, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 8 years ago

Stone & Garden Direct is rated 4.6 based on 993 reviews