Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 913 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 913 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 1st September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product & price were spot on however I emailed them to tell them the delivery driver damaged my property whilst delivering to me and no one even bothered to reply. Very disappointing. Otherwise I’d have reviewed 5 star”

Helpful Report

Posted 9 months ago

Hi Damian, Thank you for leaving the review, apologies you haven't received an email from us. We do have your email & photo from from 7th July, we forwarded this onto the haulier the same day who then in turn speaks to the delivery depot/driver for us. We're just waiting to hear back from Hastings Freight (I have actually chased this up for you today) and then we'll be in touch with yourself, I'll email you an acknowledgment to your email though for reference. Thanks, Jacqui

Posted 9 months ago

“Stones are fine and good value. Delivery was terrible with me having to pay a re-delivery charge for an issue which even the delivery driver said was not my fault.”

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Posted 1 year ago

Hi Mike, Thank you for taking the time to leave a review for us, I know you had problems with the delivery side of things. As mentioned on our calls I have sent the haulier (who'll forward it through to the delivery depot that services your postcode area) your feedback and mentioned about the SMS time estimates. Apologies again you weren't 100% happy with everything.

Posted 11 months ago

“The order process was really easy and delivery was on time and the delivery driver was excellent, my 20 mm granite chippings were not graded properly and had a great deal of smaller grade in the mix, I appreciate it’s a natural product but if graded correctly it would be more consistent in terms of size of chippings, the last consignment (which I was topping up ) was perfect in the first instance”

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Posted 1 year ago

Thank you for taking the time to leave a review Rob, we like to receive feedback whether it's positive or negative. We're sorry you weren't 100% happy with your latest delivery. Apologies you received some smaller chippings that got through the 20mm grader wires, as everything is naturally quarried and then the bulk bags are robotically filled & weighed we can't guarantee every piece will be the same size. We do appreciate the feedback however. Jacqui

Posted 1 year ago

“Wouldn’t use them again”

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Posted 1 year ago

Hi there, we're sorry you're not 100% happy with your order. I have forwarded your email & photos to the quality control team for their feedback as all of the bulk bags are robotically filled & weighed so I'm not sure where the soil has come from, I know all of our products are naturally quarried so an element of product dust can still be on the stones but I've queried the soil in the Dove Grey bag. Apologies for any inconvenience caused. Jacqui

Posted 1 year ago

“Products ordered were OK, but not as high quality as pictured. The 'polar' white chippings were chalky and dusty, but fine: the black basalt had obviously been wet when photographed. In the dry, it is very grey, so disappointing. Probably partly my error in thinking I'd get something shiny and black. More problematic was delivery, which failed to arrive on the stated day, then failed again the day after, until after a day and a half staying in, we had to leave the driver to (thankfully) deliver in our absence. So not a great story overall ...”

Helpful Report

Posted 1 year ago

Good morning Mark, Thank you for taking the time to leave us a review on your recent order, I am sorry you're not 100% happy with your order. We unfortunately don't have any washing facilities on site so all of our products as they're naturally quarried can arrive with quarry/product dust on them, it can be easily dispersed by hosing it down or just letting nature take it's course. With regards to the Black Basalt we do have a handful of photos showing it both dry & wet and the product description references it being black when wet and grey when dry, apologies you weren't completely happy with the bulk bag you received. I have forwarded your comments with regards to the delivery across to Hastings but I do know that Ben from Hastings Freight was dealing with the delay for you as he contacted us to say that the driver would arrive after you'd gone away but you were going to leave a note on where the safe place was, apologies your order wasn't able to be delivered on your estimated delivery date, the depots do try to adhere to the dates we request but any delays caused by traffic, breakdowns, drivers time etc is out of our control. We would love to see some photos of your completed project if you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 1 year ago

“Service is good but stone delivered are Bit darker then the photo on website.”

Helpful Report

Posted 1 year ago

Thank you for the product review & 4 stars Nasir, we do try and add as many photos we can from customer orders or what we have taken professionally to the website to show how the Cotswold can look dry/wet and with all of our products being naturally quarried there can be variations to the colour, size shape etc. We also do offer a product sample service where you can see the gravel to make sure you're happy with the appearance prior to placing a bulk bag order. We'd love to see some photos of your completed project that you'd be happy for us to add to our product pages & social media for reference (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 1 year ago

“The order was received on time and the quality of the stones was excellent. Unfortunately, this purchase was spoilt by the rudeness of the delivery driver.”

Helpful Report

Posted 1 year ago

Hi Rodney, Thank you for taking the time to leave us a review, I'm sorry about the issue you had with the delivery driver, I will let the haulier we outsource our deliveries to know about this so they feedback to the driver as I can see that's impacted the overall score you've left for us! Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 1 year ago

“The stones are exactley what i wanted and price and delivery great so why the 3 stars So much dust covering stones we have had to sieve them 2-3 wheel barrows of chalky dust per bulk bag?”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review about your recent order Mark, we appreciate the feedback regardless of the amount of stars. All of the products we sell are naturally quarried so an element of dust will be on the products which can vary from bag to bag and is something we can't control as we don't have any washing facilities on-site unfortunately so I am sorry for any inconvenience this has caused. Once you've completed your project we'd love to see any photos of it you'd be willing to share, just email us at sales@stoneandgarden.co. Thanks, Jacqui

Posted 1 year ago

“Stone was OK but covered in mud,there was a lot of tiny pieces of shale mixed in and a lot of this at the bottom of the bags which got onto the garden when trying to empty the bags .it won't wash away and weeds get a hold in this mix of mud and tiny bits of slate,it also doesn't look good as it gets on the top of your stones because it's at the bottom of the bag”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review about your recent order. All of the products we sell are naturally quarried so an element of dust will be on the products which can vary from bag to bag, from the wet weather we've recently had this dust can get wet and then dry as mud-like, we don't have any washing facilities on-site, unfortunately so I am sorry for any inconvenience this has caused you. Once you've completed your project we'd love to see any photos of it you'd be willing to share, just email us at sales@stoneandgarden.co. Thanks, Jacqui

Posted 1 year ago

“Delivered on time and placed where we wanted them no complaints”

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Posted 1 year ago

“Had a full bulk bag delivered, I now need half the amount again but they wont sell me half bag or wont let me collect in my own flat bed so a poor service”

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Posted 1 year ago

Hi Matthew, Thanks for the feedback, sorry you feel this way. Due to H&S rules, we're not open to the general public on-site for any orders, only trade companies. We don't have the 80-120mm Scottish Cobbles available in a half bag, only the 850kg bulk bags are available. We're sorry we weren't able to help you further. Thanks, Jacqui

Posted 1 year ago

“I might have received the wrong order for part of my order. It does not appear that I have received 80mm-100mm cobbles as requested, rather 2 x jumbo bags of 100mm-200mm cobbles.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for taking the time to leave a review, sizing variation can occur due to the screening process across the products as they're naturally quarried. I've looked at your order and can't see any notes post-delivery from you about what you've received so I shall look into this and come back to you via email ASAP to resolve any issues. Thanks, Jacqui

Posted 1 year ago

“Pebbles are OK. Delivery was a total pain - did not come on day scheduled. I was told when I called for the fourth time that the shipment had not arrived with them! Turned out it had but the bag had split!! Arrived 2 days late! In view of the bag having split I can understand all the plastic bits I had to pick out, I suppose; also a fair few stones - not pebbles. Acceptable, not great.”

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Posted 5 years ago

“I found Stone and Garden great initially, the transaction via their website was easy and the stone arrived on time as per their communication. One thing that did confuse me was the cost of the stone that I found which went up by £6.00 when I checked my purchase out. I accepted this as they seemed (at the time) the cheapest company for the stone I wanted. However, the Stone arrived Friday, on Saturday I called their office which went to a mobile number as their phones were down! I asked to place the same order but the price online had gone up about 10% from three days before, the person on the phone would not honour the same price sighting an increase by their carrier and it would be the new price. I subsequently found a cheaper company (Gravel Master) that could deliver on the same date given and significantly cheaper than the original price i bought the same stone for. Hence the reason why I rate Stone and Garden as average.”

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Posted 5 years ago

“Quick delivery good price Little disappointed as there seemed to be a lot if random coloured stones mix in the rubber chips else i would have given 5 stars.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our supplier and we are working alongside each other to reduce the risk of this happening in the future. Kind regards, The Stone and Garden Company

Posted 4 years ago

“Great customer service. However disappointed to learn delivery service required “solid ground” for a gravel driveway delivery. I can’t think of many places that put gravel on a solid ground. Although I am happy with the product delivered it was not as red as the picture on the website made out.”

Stone & Garden Direct 3 star review on 28th January 2019

Helpful Report

Posted 5 years ago

Hello Jonathan, Thank you for writing this review about The Stone and Garden Company and sharing your photo with us. We greatly appreciate this feedback, as we use a manual pump truck to offload we require a good, solid, flat level surface - this is explained in our Terms and Conditions. The gravel we provide is a natural product so there will always be colour variations because it is not dyed. If there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 5 years ago

“The stone is beautiful and looks great, however the delivery was very poor. Firstly the delivery arrived on he wrong day and so the area wasn’t prepared ready for the stone. Secondly the delivery driver expected my pregnant wife to move heavy blocks so the pallet could fit on my drive area. Thirdly the driver then failed to get the pallet on my drive and left it half on my drive and half on the pavement. I was at work and couldn’t more it until late. This could have left me paying a fine if a complaint was made by a neighbor. The driver was pleasant but not helpful and refused to do anything else other than leave the pallet as it is. Plus he actually damaged part of the pavement edge. Happy with product but not with delivery service!”

Helpful Report

Posted 5 years ago

Hello Daniel, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Bit disappointed l ordered pebbles 30mm to 50mm and received ones more like 50mm to 70mm plus, the delivery driver had left before l realised otherwise l would have sent them back.”

Helpful Report

Posted 5 years ago

Hello Terence, Thank you for taking the time to write a review, every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We are sorry to hear you are not happy with the stones you have received. Had this been brought to our attention we would have arranged for the stones to be returned - regardless of whether the driver was still there or not. During the screening process sometimes larger stones can fall through due to the way they fall, this is explained in the terms and conditions you agreed to at checkout and within the product description. Kind Regards The Stone and Garden Company

Posted 5 years ago

“I was impressed with communication and delivery. Product was what I was looking for once the dust was washed off. BUT. I was surprised and disappointed to find 3-4 inches of paste/slurry in the bottom of the bag May be better if you washed your slate stock pile more thoroughly before bagging up.”

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Posted 5 years ago

Hi Steven, Thank you for your feedback. Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. Apologies for any inconvenience this may have caused. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 5 years ago

“The stones were fine the delivery was also good. I calculated that i should have had enough but was a bit short so contracted stone and garden to try and get a small amount to finish the job but have had no reply from messages.”

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Posted 6 years ago

Stone & Garden Direct is rated 4.6 based on 913 reviews