Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 993 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Company and delivery was great but I am afraid the stones, which we were hoping would be bright and very white are more grey and really not delivering the look we were hoping for. Thanks to Stone and Garden for their customer experience but a shame about the product”

Helpful Report

Posted 8 years ago

Good afternoon Beth, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 8 years ago

“Great service, the product was exactly as described. courier was really very helpful and called several times to ensure the delivery went well. Really very happy - Well Done!”

Stone & Garden Direct 5 star review on 30th March 2017

Helpful Report

Posted 8 years ago

Good afternoon, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the goods you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 8 years ago

“I was VERY impressed by the service I was given. Stones came when I was told they would, and the courier phoned beforehand to say he would be with me..and turned up when he said he would. Staff and courier very polite at all times. Stones are exactly what we wanted and very impressed with them....we will be placing another order in next week for more!! Great value for money and would definitely recommend your company!!”

Helpful Report

Posted 8 years ago

Good afternoon Angie, we appreciate that you have taken time out of your day to write us a review. We are glad that you were happy with the goods you received. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 8 years ago

“Good service from initial telephone contact, price to delivery. Satisfied with product would use again.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you Mr Poundall for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 8 years ago

“Great product and service, the driver was very accommodating , thank you”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you Jacqui for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and we will pass this on to the transport team. Kind regards, The Stone and Garden Company

Posted 8 years ago

“Pros: very good product at a competitive price. Delivery driver very helpful and phoned half hour before delivery. Cons: did not receive an automatic confirmation of my order, had to ring through to make sure order received. Delivery between 9.00 and 17.00 a big window necessitates taking whole day off.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to improve our delivery service. Kind regards, The Stone and Garden Company

Posted 8 years ago

“Excellent service. Prompt delivery. Stones delivered were fantastic with them all being the same shape and size and extremely large. More than pleased with my purchase”

Helpful Report

Posted 8 years ago

Good afternoon Lisa, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the stones you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 8 years ago

“Very happy with the stone”

Helpful Report

Posted 8 years ago

Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the stones you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 8 years ago

“Very good service would use again happy customer thanks”

Helpful Report

Posted 8 years ago

Good afternoon Mr Glaister, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 8 years ago

“Pleased with product and delivery chap very accommodating.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you Erica for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 8 years ago

“Arrived on time, good quality, good price, if only all other suppliers did this!”

Helpful Report

Posted 8 years ago

Good afternoon, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 8 years ago

“Excellent service from start to delivery would always reorder from you.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you Joan for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 8 years ago

“quick deliveries excellent products easy to order friendly staff”

Helpful Report

Posted 8 years ago

Good afternoon Mr Guise, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 8 years ago

“Turned up on time and no problem with the products.”

Helpful Report

Posted 8 years ago

“This is my second visit with the company and I have received first class treatment it is easy to order stones and very quick with the delivery I hope that some one reads it and makes a order thanks.”

Helpful Report

Posted 8 years ago

Good afternoon Mr Smith, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 8 years ago

“Prompt delivery service very good indeed.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and we will pass this on to the transport team. Kind regards, The Stone and Garden Company

Posted 8 years ago

“Called beforehand to tell us how long before drop off. and all bags accounted for 😀”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you Mr Stephenson for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and we will pass this on to the transport team. Kind regards, The Stone and Garden Company

Posted 8 years ago

“Very friendly company.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 8 years ago

“Where to start? What a appalling company. 5 star review for taking our money 1 raspberry for service. Initially refused to deliver to the drive despite drop kerb and easy access. Then failed to deliver the correct material. Despite phone calls no initial response, I had to phone three times before I could speak to a manager. Then a "slopey shoulder"response. No responsibility taken for the behaviour of the delivery man because he was a contractor. Denial that in incorrect delivery could be possible because "it's all computerised" Eventual recognise photographic evidence of their error but refuse to replace the goods unless the goods delivered in error were replaced on their pallet. I am 67 and do not consider this a reasonable request. No apologies, no compensation and I have paid for goods I do not want and did not order. A company characterised by appalling customer service, weak and arrogant management and an inability to undertake the simplest logistical task. A commercial joke.”

Helpful Report

Posted 8 years ago

Mr Wakefield Thank you for your comments. As a company we encourage all our customers to write reviews in order for us to develop all areas of our business. Obviously upon reading your review we would like to take the opportunity to ensure you we have taken every step to rectify any issues which have arisen. Firstly the delivery was not refused as you have stated and was completed and signed for on the date of delivery you requested, all be it with a little help as you wanted the material placed on the drive way which is not part of the delivery terms. Obviously upon inspection you had noticed that the incorrect material was delivered, you then took the material out of the packaging and then moved it else where ?. Then contacted our head office and proceeded to use foul and abusive language to one of our advisers and was told on numerous occasions if you continued using abusive language the call would be terminated. One of our managers requested photo images to ensure we could proceed with collecting the material and replacing with the material you actually ordered which is part of our company policy. Upon receiving the images our manager then called you again immediately to arrange delivery and collection at a time which was convenient to yourself, however you was not willing to return the goods in the condition they were delivered i.e. on the pallet and declined for us to arrange the swap. We are here to address any of our customers issues and do not as you say "slopey shoulder" any responsibilities. As discussed on numerous occasions this can be simply rectified by us collecting the material and re-delivering the correct material at no cost to yourself. If you would like to proceed please call our offices and we will gladly assist.

Posted 8 years ago

“I was expecting a whole day delivery so 8am-5pm - very cold (freezing conditions) no delivery but instead around 4pm very short information that a company lorry was broken??? No excuses no any compensation - the worst service I've ever experienced - very unprofessional customer service Highly non recommended for all my customers and for other traders”

Helpful Report

Posted 8 years ago

Thank you for your comments. As a company we encourage all our customers to write reviews in order for us to develop all areas of our business. Obviously upon reading your review we would like to take the opportunity to ensure you we have taken every step to rectify any issues which have arisen. Obviously as you had stated you had booked an 8-5 economy 2 to 3 day service, however unfortunately en-route to delivery the vehicle broke down, one of our advisers contacted you immediately to let you know there had been an issue with the vehicle and to apologize for any inconvenience caused and re-arrange delivery at a time which was convenient to yourself. We do endeavor to deliver at a selected time however certain instances can arise which are out of our control. The material was arranged for delivery the next day and completed as you requested. We would like to take this opportunity to say thank you for you further orders which you then placed and had delivered without issue.

Posted 8 years ago

Stone & Garden Direct is rated 4.6 based on 993 reviews