Where to start? What a appalling company. 5 star review for taking our money 1 raspberry for service. Initially refused to deliver to the drive despite drop kerb and easy access. Then failed to deliver the correct material. Despite phone calls no initial response, I had to phone three times before I could speak to a manager. Then a "slopey shoulder"response. No responsibility taken for the behaviour of the delivery man because he was a contractor. Denial that in incorrect delivery could be possible because "it's all computerised" Eventual recognise photographic evidence of their error but refuse to replace the goods unless the goods delivered in error were replaced on their pallet. I am 67 and do not consider this a reasonable request. No apologies, no compensation and I have paid for goods I do not want and did not order. A company characterised by appalling customer service, weak and arrogant management and an inability to undertake the simplest logistical task. A commercial joke.