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Stone & Garden Direct Reviews

4.6 Rating 915 Reviews

91 %

of reviewers recommend Stone & Garden Direct

Company Reviews

Product Reviews

4.6

Based on 915 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 20th April 2024

Stone & Garden Direct 5 star review on 20th April 2024

Stone & Garden Direct 5 star review on 18th April 2024

Stone & Garden Direct 5 star review on 1st September 2023

Stone & Garden Direct 5 star review on 1st September 2023

Stone & Garden Direct 5 star review on 13th August 2023

Stone & Garden Direct 5 star review on 3rd August 2023

77

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery date was not kept to which meant that I wasted an entire afternoon, then the revised delivery date of the following day didn’t show up on two of the following times given and finally arrived end of the day Another day wasted, therefore i don’t have anything good to say when you are using a delivery company that lies or just can’t be bothered”

Posted 10 months ago

Hi Leon, Thank you for taking the time to leave a review; we welcome feedback whether it be negative or positive. I've already raised your feedback to Hastings who will pass this onto the delivery depot for you regarding your delivery. Apologies for this once again but we hope that you are happy with the product ordered! Thanks, Jacqui

Posted 10 months ago

“Appalling website makes it impossible to place an order!”

Posted 10 months ago

We're sorry you were having issues with our website a couple of days ago. Please do email us on sales@stoneandgarden.co with the problems you were having so IT can look into this for us! Thanks, Jacqui

Posted 10 months ago

“Would not order or recommend to anybody. When delivered to my house the driver left it in the middle if the path because he hadn't got the right equipment to move it. A pram or wheelchair would have had to go in the road which is not ideal. The lady I spoke to said it was kerb side drop off which I understand but not to block a pavement”

Posted 10 months ago

Hi Marie, Really sorry you had a negative experience with the delivery depot, your feedback was passed onto them at the time when we spoke on the phone. We appreciate the time you took to leave a review as we welcome positive and negative feedback.

Posted 10 months ago

“Ordering from this company the experience for me has been mentally traumatising , as a customer I have felt devalued and unheard. They have been focussed on proving a point rather than listen to me. I feel their priority is to make money and then customers needs last , Even when I told them of the stress and I’ve been nearly crying over the phone. Extremely stressful ordering with them. I have never gone through an experience as bad as this before. I don’t think they realise that they backed me into a corner and I’ve felt pressured by them . Worst experience ever”

Posted 1 year ago

“AVOID Ordered a sample bag and being satisfied with the quality we pursue to order a bulk bag. Delivery time slot given, no delivery within specified time. After two calls to the company the bulk bag arrives in what I can only describe as a poor condition. This was no ‘element’ of dust as per the company website - these stones were coated! I rang them to complain and say that they weren’t at all like the sample we ordered and advised I was refusing the delivery. The lady I spoke to advised I could ‘hose them down’. I’d need a jet wash and even then I don’t think they’d be usable. The lady I spoke to threatened that I would be charged a delivery fee despite the goods not being up to standard. Complaint escalated and we were asked to send pictures over and someone would call me Monday AM - no call back. I had to chase it again myself. I spoke to a manager who advised me that it’s been investigated and there’s nothing wrong with the quality of the bag - despite her admitting that for her the bigger issue was that there was glass in the bag! She said she was still deducting a £60 charge for delivery! I am lost for words. I ask to speak to someone higher and I’m told there isn’t anyone which I find extremely difficult to believe. I don’t want anything from this company other than my own money returning as I have literally been penalised for this company delivering shabby goods! Appalling service from start to finish. Shame I can’t share the pictures I have from the delivery!!”

Posted 1 year ago

Thank you for taking the time to leave a review Kim. We like to receive feedback whether it’s positive or negative, we’re so sorry you weren’t happy with your latest delivery. As per delivery notifications, all delivery timeslots are stated as estimates only. The depots do try to adhere to the dates and estimated timeslots, but any delays caused by traffic and in your case a breakdown is out of our control. We don’t unfortunately have any washing facilities on site and our products are naturally quarried materials which we sell as unwashed, this can result in dust being on the product. However, this is quickly dispersed once laid either by course of nature when it rains or alternatively rinsing your laid material. Again apologies for the inconvenience caused and thank you for your valued feedback. Kindest regards, The Stone and Garden Company

Posted 1 year ago

“Got fobbed of with limestone when we wanted and paid for Cotswold chippings and yes I do know the difference.”

Posted 1 year ago

Hi Sam, We're sorry you weren't happy with your gravel, I have added the feedback to your order as I can't see any emails/calls in regarding this. Cotswold Chippings are made out of limestone that does give them a natural cream colour and the name Cotswold is commonly used by aggregate suppliers. We appreciate your feedback. Jacqui

Posted 1 year ago

“Terrible service the delivery driver backed in to the shop on the corner of my drive then drove off even though the neighbour seen him do it they saying they wont pay for the damage because I have no photo evidence. They have no control over the delivery's.”

Posted 3 years ago

“Easy company to deal with and make online purchase but don't be fooled when it comes to delivery the worst I have ever had driver could not even get my delivery of the vehicle x6 1 ton bags on pallets double stacked and a pump truch. Was never going to work !!! Ended up splitting the bags and shoveling it off lose”

Posted 5 years ago

Hello Craig, Thank you for your feedback and bringing this to our attention. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused, your delivery should not have been double stacked. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 4 years ago

“Had the gravel delivered two bulk bags approx 850kg per bulk bag and only had a maximum of 600kg! Turn up on two different days rip off never again will I buy from this company”

Posted 5 years ago

Hello Steve, Thank you for taking the time out of your day to write a review. Please accept our apology for the delay with your delivery, when you brought this to our attention on the 30th November that you had only received one bag we called the external haulier straight away and was told your local depot had not received the second bag but it was in transit and they would deliver to you on the 1st December. The second bag was then delivered on 1st December, we are working closely with the external haulier to ensure this does not happen in the future but again please accept our apology for any inconvenience this may have caused. In respect to your comment regarding the weight of material you received, we use oversized bags, they are never filled right up to the top of the bag so we can allow manoeuvrability for the haulier and customer. Our bags are mechanically filled and weighed, all bulk bags we send out are weighed to 850kgs, I have also confirmed with the external haulier the total weight of both bags was 1700kgs – 850kg each. Kind regards The Stone and Garden Company

Posted 5 years ago

“I had 40mm plumb slate They tell me in the small print it says it contains some dust. I would estimate the bulk bag container 40 if not more percentages of anything but 40 mm stone This is by no means anything like the sample on the Webb sit it is almost quarry waste Did not want to give any star rating but this review will not send without”

Posted 5 years ago

Hello Michael, Thank you for taking the time to write a review. You called the office and told us there was a percentage of the bag that was small chippings, it was explained to you that there can be dust content due to conditions, you told us you would send a photo over which was welcomed so we could investigate. Upon receiving the photo of your bag we agreed this was not to the standard we set for our material and we immediately offered to collect this bag and send a new one out or refund for the percentage of smaller chips in the bag. We received a reply from you a few days later to say you would like another bag sending out which is currently in transit for the date agreed. We hope you will be happy with the new bag sent and would like to apologise again for the inconvenience this has caused. Kind Regards, The Stone and Garden Company.

Posted 5 years ago

“Absolutely diabolical, sent the wrong thing then tried to charge me £360 for a return journey”

Posted 5 years ago

Thank you for taking the time to write a review, every review is crucial for us to better the service and company. I have looked in to your comments, we sent a confirmation email to you the day your order was placed – 9th October, we also sent a dispatch email when your goods were dispatched on the 10th October and both contain details of the product purchased. When speaking with the management team about this complaint you informed us you did not check these emails and realised it was the wrong product when delivery was attempted on 10th October. As delivery was attempted the external hauliers charge us to return, we have to pass this charge onto the customer. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Very bad won’t be using again”

Posted 5 years ago

Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us feedback. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Poor delivery service. They delivered the order without calling me to ask where to unload and that cause a lot trouble! That's not all.... when I rang for solution they said will call the driver to come back but no one turn up and even no one call to explain. Sorry but I won't use your services any more”

Posted 6 years ago

“Ordered a sample of some stone and to this day it still hasn’t arrived. Very poor Would not recommend to anyone”

Posted 6 years ago

“The bag of gravel was dropped right in the middle of my entrance right at the road edge! We couldn't get in the drive so had to park at road until my friend had to use his landrover and shift gravel with his bumper out of the way!”

Posted 6 years ago

“I ordered two samples of Scottish pebbles None have arrived within the 5 days specified. I wanted to compare your stones with Gravelmaster. Gravelmaster delivered their sample the next day. Sadly I have nothing to compare their sample with”

Posted 6 years ago

“Ordered 4 samples. 2 arrived. No replies to my emails. Lovely slate samples though.”

Posted 6 years ago

“We purchased a bulk bag of 'black ice' containing 2 different coloured stones, black basalt and blue ice. We have previously used this product, although from a different supplier, to cover our front garden and the product from the Stone and Garden Company is only vaguely similar. You would think that 2 different stone types mean a 50/50 mix, which is certainly what our 3 previous bulk bags have been, but the product from Stone and Garden Company contains a majority of black basalt so looks nothing near to what we have previously used. When the delivery came I initially sent it back as it looked like a whole bag of black basalt. I had to wait several days for the pictures to be sent showing that it was indeed 'black ice'. This caused me having to pay a redelivery charge of £18 for a product that I am not completely satisfied with. We have had a small area done now for a month and a half, as well as the open bag being left on our driveway but despite all the rain that we have had ,the 'dust' that the company said was the cause of it looking the way it did has remained. Please see the photos that accompany this review; the first one is a screen grab from their website, the second is the bulk bag not long after it had rained and the third photo is the small area we have done showing the older product to the front of the photo and the product from the Stone and Garden Company in the background. THINK TWICE BEFORE ORDERING BLACK ICE FROM THIS COMPANY.”

Posted 6 years ago

“Buyer Beware! I should have known better as the price was at least 30% cheaper for Moonstone than local supplies - and that is two pallets coming from Yorkshire to Gloucestershire - which actually costs quite a lot. OK they are covered by explaining that there are natural variances and by offering samples however this was just plain rubbish with lots of sharp slivers, broken stones and foreign aggregates and hardly any white pebbles. Nothing like Moonstone that is generally available. Pay the extra and see what you are buying.”

Posted 6 years ago

“Having seen your advert on line , we liked the look of the plum slate. I ordered a bulk bag of 40mm. I was not happy to receive another colour especially as I had arranged help to wash and spread it. Having sent a picture of product sent to me , your office staff agreed and arrangements were made for the return and a new batch of "plum" sent. I received the new batch last Friday and unbelievably it is not plum either. As I can't wait any longer I am using this load when I have got help on hand. I will be emailing pics of this load as well and will expect some recompense. Needless to say I will not be using you're company again.”

Posted 6 years ago

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Stone & Garden Direct is rated 4.6 based on 915 reviews