The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,695 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service, very autism friendly. Would certainly order from them again.”

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Posted 3 years ago

“Very nice customer service. Unfortunately that product wasn't worth its price.”

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Posted 3 years ago

“I ordered a Graff ballpoint pen - delivery due within 4-7 days this was ordered in March. I’ve emailed twice asking for an update - nothing. The website is still advertising this pen due 4-7 days? I’ve asked if I can buy the fountain pen instead as that’s in stock - no response. At least respond to an email. Very disappointed.”

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Posted 3 years ago

“Excellent service, from ordering a refill I thought wasn't available anymore, to ease of ordering, great price and it arrived the next day! Thank you The Pen Company!”

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Posted 3 years ago

“Lasts long, doesn't hurt your hand, worth the price”

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Posted 3 years ago

“I ordered a couple of pens from The Pen Company in August and the order was dispatched the very next day. Unbeknownst to me, a UK-wide postal strike had begun causing mail delays and making it impossible to track a package. I contacted The Pen Company and Alan personally tracked down my package and responded immediately with all the information I needed. This was a small order and they went above and beyond to provide excellent service. I would definitely order from The Pen Company again in the future. Good prices, great selection and outstanding service.”

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Posted 3 years ago

“I pre-ordered my 2023 diary from the Pen Company and was very happy with it. Thank you!”

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Posted 3 years ago

“It's the second time James from thePenCompany has helped out extensively with an order. He really knows his stuff, responds promptly, and is very helpful. I continue to purchase from thePenCompany. Brilliant inventory of products, very well-packaged, and the free shipping for smaller orders is just a treat!”

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Posted 3 years ago

“Excellent service product and price as usual, no problem finding what I want and delivered in 2 days ! Never any complaints from me 😊”

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Posted 3 years ago

“James was super helpful in getting us the pens we needed. Great service and quality. This is already our 2nd order with The Pen Company and we will definitely be back again to order more. THANK YOU JAMES!”

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Posted 3 years ago

“Very respectful in email.”

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Posted 3 years ago

“Every time I phone to place an order the call is answered efficiently and politely. The knowledgeable staff takes the order and helps as required with the goods received as promised.”

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Posted 3 years ago

“The Pen Company has a wide range of stationary. They provide a prompt response and I feel confident in ordering from them.”

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Posted 3 years ago

“Great company to deal with and wonderful staff. We "meet up" every year for purchase of Diary Christmas presents!! Ian Collins”

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Posted 3 years ago

“As always, an excellent and quick service provided.”

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Posted 3 years ago

“I order a Paperblanks diary for My Daughter every year from The pen Company; always have the type Im looking for, at an excellent price point and with free delivery! And is delivered on time every time. 100%recommend them!”

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Posted 3 years ago

“Very quick service and good prices.”

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Posted 3 years ago

“Excellent efficient service.”

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Posted 3 years ago

“A beautiful appointment diary, could only be made better by shading every other hourly slot to enable those blind bats like myself to clearly distinguish them across the page.”

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Posted 3 years ago

“Found this site while searching for replacement cartridges for my old parker ball-point pen. Excellent find, very competitive pricing and reasonable shipping costs and delivery schedules. Items received, one installed, and working to my satisfaction. Thank you.”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 9,695 reviews