The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,170 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,170 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pen arrived in padded envelope, however would seem it was too much trouble to place pen in appropriate box. Whoever packed the pen obviously wanted to save time and decided to include the box as is flat packed without one inside.”

Helpful Report

Posted 4 months ago

Hello Dave, Thank you for your feedback. We supply these box flat packed as we have found they arrive in better conditon doing so. These are supplied flat by the manufacture, and in the past, when we "made these up" prior to dispatch, we found that more often than not they arrived damaged. Either due to other items in the same package moving and squashing the box or due to knocks and bumps in the postal system - these boxes are really quite fragile when made-up. We, therefore, now supply the box flat packed for the customer to make on arrvial and have done so for the last 18 years. I hope this helps explain why we supply the gift box for this model flat.

Posted 4 months ago

“The service was quick and efficient but sadly when my pen was delivered I had to pay 14 euros for the shipping, which had already been billed when I first payed at chekout. This means that I had to pay the shipping twice and I would like my £9.50 back. Thanks in advance.”

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Posted 5 months ago

“I order collector pencils and Bleu Klain box set arrive damage because the pacage was loose. As I want them to collect, I was unable to save the box and kept the pencils. The pencils with no box lost value. All this because the pacage was not properly packed for to travel overseas.”

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Posted 8 months ago

“The order was placed on 10/6 and finally arrived yesterday, 11/22. Apparently, half of the order was on backorder (I only found this out when I called inquiring about my order) so I gave customer service the ok to ship what was in stock. Emailed customer service on 10/26 and 11/4 asking for an update - heard nothing back. So I called. A nice guy answered and agreed to ship the partial order. The pens look nice but I shouldn't have to wait this long to receive them.”

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Posted 1 year ago

“I cannot tell anythiing, as I have not received any refills yet”

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Posted 1 year ago

“needed to pay a 50 euro import tax without any prioer notice while ordering from The Pen Company!”

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Posted 1 year ago

“The items I needed were in stock. When ordered they appeared to be like new but had obviously been demo'd or used. (Scuff mark on leather pen case and too much ink in a fountain pen to be a factory test). However, shipping (DHL), to the U.S. was extremely fast, 3 days. When I order something I expect it to be new, unhandled and in pristine condition. I probably won't shop there again.”

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Posted 1 year ago

“Unfortunately, I have yet to receive the product I ordered. It has been hung up in the Royal Mail for over three weeks and according to the parcel tracker, twice labeled a "suspicious package."”

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Posted 1 year ago

Hello, Apologies to hear of the issue with your shipment - this was shipped on 14 July, however, seems to have been sent to Northern Ireland rather than the US. It seems this handling error has escalated and the item may be returned to ourselves. I have contacted Royal Mail International services and they have opened an investigation into this. This should expedite the release of the parcel for delivery to yourself, or return to us. If your parcel returns to us we will put this on an Express courier for re-delivery to you. This is not an issue we have experienced previously - again please accept our apologies for this - we are working with Royal Mail to resolve this for you ASAP.

Posted 1 year ago

“Unfortunately, my experience was not the best. Although the fountain pen arrived quickly, the nib is twisted a bit. I tried to contact The Pen Company for a replacement via their official E-Mail but they managed to ignore my request for replacement (or at least for support). Now, since my right to give it back has passed, I have to care about the fix myself, which leaves me disappointed. The pen was not cheap, just to mention.”

Helpful Report

Posted 1 year ago

Hello Nastja, Unfortunately, we cannot find any email regarding your order / the issue with the pen. We have contacted you directly via the email used to place your order for further information. Please could you respond to us in reply to this email, or feel free to call us on 01438 880758, and we will be happy to assist you in rectifying any issue. Kind regards, James

Posted 1 year ago

“I ordered a Tulip for Team Fox fountain pen and never got confirmation of my purchase or delivery tracking information. Right now, I’m considering refusing delivery. I was hoping to find a one stop resource for all my writing needs. Very disappointed.”

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Posted 2 years ago

“The product itself was good. Instead of delivering to the delivery address the product I ordered was delivered to the billing address. I had to drive all the way to the delivery address to deliver the product. Pretty disappointed because of this.”

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Posted 2 years ago

“I ordered a Pelikan M800 and it was delivered in a timely manner. It arrived well packaged, safe and sound. However the nib has misaligned tines so the writing experience has been bad. I emailed the pen company one or two weeks ago and have not had a response. So the initial encounter was very good but the follow up was terrible. Don't know how to reduce this to a number of stars.”

Helpful Report

Posted 2 years ago

“I took my time writing this review. I ordered this pen before Christmas last year and it only arrived 7 months later. This was not the pen company fault. Brexit and covid. I was informed by the pen company about it. Cant fault them there. Pen Company 4 stars. The m1000 fine nib, well this is a different story. Beautifuly made, bouncy nib. But crap. Fine nib writes as a broad, when it bothers to write. Multiple dry starts. Seems italic. Could not be more disappointed. Was going to return but it took 7 months to get here in the 1st place. I cant recommend buying fountain pens online. This is a high end pen. And its crap. I should have returned it. But i thought to give it a few weeks to break in. Dont make that mistake. Return. So disappointed with online pen buying. Test before you buy, will pay more but at least you get a good pen. This m1000 is usless, was to be my grail pen. Can't recommend.”

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Posted 2 years ago

“I will update this review if/when I receive a resolution, but I spent $100 on a Faber-Castell fountain pen, and when it arrived the extra ink cartridge had leaked everywhere and ruined the pen.”

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Posted 3 years ago

“I was disappointed at the lack of updates when items were out of stock - customer service 101”

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Posted 3 years ago

“Fabulous service but I wanted purple ink as that’s what I have to use at work. Fast delivery but it writes more blue so a little disappointed ☹️”

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Posted 4 years ago

“I was extremely disappointed, after waiting for my pen, to find that what was shipped was not one, but two, models below what was advertised.”

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Posted 4 years ago

Hello Michael, It appears that the wrong item may have been packed in the gift box at the factory - we will make arrangements for the correct item to be sent to you and arrange the free return of the incorrect product. We have emailed you directly to arrange this - please could you reply to this and we will rectify this ASAP. Many thanks.

Posted 4 years ago

“Nice selection of products but if you’re order is being shipped overseas your package can get stuck in customs. I’m still waiting on mine. I didn’t know what I was getting into.”

Helpful Report

Posted 5 years ago

Thank you for your review. When you placed your order, for shipping to the US, you chose to use standard Airmail as the shipping method. This our cheapest, economy service generally taking around 1 week for delivery in the US, dependant upon the final delivery location and speed of customs clearance / boarder security checks. Currently, due to enhanced Airport screening in the US delivery via standard Airmail is running at around 2 weeks, give or take a few days. When placing an order we also offer the option of deliver via Priority Tracked Airmail (delivery typically 4-10 day) or Via DHL Express (delivery typically 2 days to the US - 1day in the NY area). These options can be selected in the cart. If your require orders expedited in future we would recommend considering "upgrading" to either Priority Airmail or DHL express services.

Posted 5 years ago

“I received the wrong size pen refill.”

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Posted 6 years ago

Hello David, We have emailed you to see what the issue is with your order and will sort out any errors ASAP. Kind regards, James

Posted 6 years ago

“Unfortunately I have not received my order and have not had quick response from your sales team when requesting it to be looked into.”

Helpful Report

Posted 7 years ago

Hello Katy, Thank you for comment, we did respond to your email when it was received and a replacement was sent via registered post. Apologies that the first dispatch did not turn up promptly. Many thanks again for your order.

Posted 7 years ago

The Pen Company is rated 4.9 based on 8,170 reviews