The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,691 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,691 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely pen bought as a gift for someone beautiful blue fast delivery. My husband liked it that much I had to order him 1 and had it engraved which he has now received and loves it . Great value for money Thank you and will certainly be using your company again”

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Posted 3 years ago

“Beautiful pen, and lots of options on the website”

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Posted 3 years ago

“Got what I wanted and loved it. Only issue was that I was hoping it will have some sale on it as it was already 4 months into the year. Good value & product.”

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Posted 3 years ago

“The products are well wrapped and safely protected from damage for delivery. A trustworthy company that you won’t be charged before delivery.”

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Posted 3 years ago

“The order I put in was despatched that day and I received it the next day. Thank you for your prompt attention”

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Posted 3 years ago

“Good product and service.”

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Posted 3 years ago

“I thought this product was late in coming. And advised the company. They immediately checked on it and got back to me. It turns out there was a very minor delay with Canada Post. I was so impressed with the care and professionalism. I love the product, the company and the people who followed up with me. I highly recommend this company.”

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Posted 3 years ago

Canada Post are reporting delivery to you shipping address at 10:24 16 MAy: https://www.canadapost-postescanada.ca/track-reperage/en#/details/LP466715370GB We will contact you regarding this to clarify the details.

Posted 3 years ago

“Very good!”

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Posted 3 years ago

“I bought a Pelican m1000 fountain pen from the Pen store. The price was good and shipping was fast. However, there was a problem with the fountain pen nip. It was a defective item. So I contacted the Pen store and they answered me right away. At the same time, they gave me various options. It was very kind. Eventually, I decided to replace the nip with a new one, and they sent it right away with free shipping. So now I'm happy with that new nip and pen. Overall, this store is quite friendly and great at everything. Thanks James!!”

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Posted 3 years ago

“Great value quality products supported by excellent customer service”

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Posted 3 years ago

“The tracking for your order is not dependable. I have found that it takes a long time to update the tracking and boy what a long wait! but otherwise, good products”

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Posted 3 years ago

“Very impressed with The Pen Company. Fast dispatch and they had exactly what I was looking for at a good price.”

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Posted 3 years ago

“Always good prompt service. Highly recommended.”

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Posted 3 years ago

“I only required a small item, a converter for a fountain pen, but the item was sorted and despatched quickly and efficiently. A company which deals with small matters well is fairly rare these days, so happy to give you this review!”

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Posted 3 years ago

“Great price on certain brands. The transaction went smooth and easy”

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Posted 3 years ago

“Incredible service . Prompt communication . I was able to source a hard to get Pelikan nib in IB for a very competitive price. It was despatched to me promptly to my residence in Texas without any issues . I recommend this company highly.”

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Posted 3 years ago

“I received a roller ball pen using Schmidt refills as a gift (purchased elsewhere) about 3 years ago. When the refill ran out I searched the Internet to purchase another refill and bought from the pen company. I've continued to purchase my refills from here. They're great value and have fantastic customer service. I had an issue with one of my orders and they resolved it immediately.”

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Posted 3 years ago

“Excellent and prompt service. Good product range. Sailor pencil. No-one else sells it. Well done!”

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Posted 3 years ago

“Great service and great products. Goods arrived quicker than stated so I was happy!”

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Posted 3 years ago

“Excellent all round, very responsive and helpful. Return customer? - most certainly. These are great people, selling great products.”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 9,691 reviews