The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,299 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 6th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived well in time and exactly as described.”

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Posted 4 days ago

“Awfuö delivery time”

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Posted 4 days ago

“The Pen Company is excellent. Great prices and extremely quick shipping, especially to the United States. I love how they calculate the tariffs in with their total charge so there are no surprise fees. I will continue to do business with them as long as I can. Thank you.”

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Posted 1 week ago

“I like the pen”

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Posted 1 week ago

“Excellent service from start to finish. I purchased the necklace lighter for a friend. Delivered the next day as promised. Good quality item which was very gratefully received on Christmas day. I would definitely purchase items again from The Pen Company in the future”

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Posted 1 week ago

“I love using their violet ink. It’s my signature colour now. - and it’s such good quality. That’s so Important as is the ability to order easily and prompt delivery.”

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Posted 1 week ago

“Brilliant company . Always get the perfect diary . Great customer service . I only buy my diaries at The Pen Company - they are so helpful , nothing is too much trouble and items arrive quickly and well packaged .,”

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Posted 1 week ago

“When I'd ordered my new diary, I realised that it was not the size I'd wanted. Emailed the company straight away to amend the order. It had already been dispatched and I received a very polite and helpful email from the pen company explaining how to exchange. As it turned out, the larger book was fine. So, 5 stars for prompt dispatch and 5 starts for customer support. Excellent.”

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Posted 1 week ago

“Good prices and prompt posting, thank you”

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Posted 1 week ago

“Most attentive to consumers needs The Pen Company , clear plus easy to order purchases and prompt dispatch even over busy Christmas busy period well done”

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Posted 1 week ago

“Excellent info on telephone and excellent when order was placed and delivery time.Thank you.”

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Posted 1 week ago

“Always an excellent, friendly and efficient service. Highly recommend.”

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Posted 1 week ago

“Very good service”

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Posted 1 week ago

“Very very good and fair people to deal with and if necessary you can phone them.”

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Posted 1 week ago

“Very pleasant company to deal with. Efficient, professional and reasonable prices. Upfront with all the costs and fast shipping. Highly recommended!”

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Posted 1 week ago

“Good quality good price good service”

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Posted 1 week ago

“I ordered the wrong diary however the company did not hesitate to organise a full refund”

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Posted 1 week ago

“Easy service to use. Fantastic products. Super quick delivery. Cannot fault them at all. Brilliant!”

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Posted 1 week ago

“All items arrived in good time and of the quality I associate with this company. See you next year!”

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Posted 1 week ago

“For several years now I have ordered my new diary from the Pen Company. Ordering is easy , delivery efficient and the goods exactly what I need . Perfect !!”

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Posted 1 week ago

The Pen Company is rated 4.9 based on 9,299 reviews