The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,372 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of pen accessories and very affordable.”

Helpful Report

Posted 2 weeks ago

“Very glad to find the replacement lang part I was after on the Pen Company website. Arrived 2 days later very happy.”

Helpful Report

Posted 2 weeks ago

“Brilliant service. Quality products. Thank you”

Helpful Report

Posted 2 weeks ago

“I couldn't get the refills I needed from Cross, so I looked farther (from the US) - - and ended up finding them at The Pen Company, in ENGLAND! And I couldn't believe they arrived so expediently, but they did, customs and all - - 6 days from my order date (shipped the next day, Royal Post). I would highly recommend The Pen Company to anyone.”

Helpful Report

Posted 2 weeks ago

“Wonderful selection of pens. I found exactly what I needed in no time at all and having made my selection, my pen arrived within 24 hours. Very impressive indeed”

Helpful Report

Posted 2 weeks ago

“Schmidt S635 Mini Ballpoint Refill is excellent & fit with my old ballpoint pen hope to buy again”

Helpful Report

Posted 2 weeks ago

“easy system to get pen engraved and delivered. thanks”

Helpful Report

Posted 2 weeks ago

“Great pens! I couldn't really find it anywhere else”

Helpful Report

Posted 2 weeks ago

“Second purchase from the Pen Company. Very happy with the fountain pen I purchased. Arrival took a while as the manufacturer was behind filling orders. Pen Compant was very responsive to my inquiries. Would not hesitate to order from them again.”

Helpful Report

Posted 2 weeks ago

“Items arrived exactly as described, well packaged and labeled with great follow-up customer service on shipping details and tracking! A+ rating for customer satisfaction. Quality product at a reasonable cost, would definitely recommend!!”

Helpful Report

Posted 2 weeks ago

“Honest seller, affordable prices.”

Helpful Report

Posted 2 weeks ago

“About 15 years ago; I dropped a two-month-old Montblanc rollerball onto a wooden floor; it was f**C*ED... I needed a replacement & bought a LAMY rollerball, thinking I would buy something better later. I have used them since. I was looking for a colour specific LAMY for a new Leuchtturm 1917. The Pen Company was returned in the search results; the listing was cheaper than I was expecting. Bought online - the pen & refills arrived within the indicated timescale, the item was exactly as described & what I was excepting.”

Helpful Report

Posted 3 weeks ago

“As a professional fountain pen collector, this is a company I constantly buy from. I am very satisfied with them. I recommend them to everyone. The products you receive come directly from the factory and are brand new, never opened. Pen enthusiasts know that finding “real” unused, “real” brand-new pens is difficult! You'll find them here.”

Helpful Report

Posted 3 weeks ago

“A beautiful Carandash holster.”

The Pen Company 5 star review on 3rd February 2026

Helpful Report

Posted 3 weeks ago

“The Pen Company customer service is very prompt, helpful and conscientious. I will happily buy writing products from them again.”

Helpful Report

Posted 3 weeks ago

“Service was fast accurate and professional”

Helpful Report

Posted 3 weeks ago

“The pen that I ordered arrived just as I asked. I requested that it be tried out before dispatch- I don’t not know if that was done but I got exactly what I wanted”

Helpful Report

Posted 3 weeks ago

“Great pen, great service. Despatched immediately and quickly arrived. Loving my new Kaweco AL Sport Fountain Pen.”

Helpful Report

Posted 3 weeks ago

“Ordered several packs of cartridges which arrived promptly. Have ordered from the Pen Company in the past, they have a good range and reasonable prices.”

Helpful Report

Posted 3 weeks ago

“An easy website to navigate and super fast delivery of item”

Helpful Report

Posted 3 weeks ago

The Pen Company is rated 4.9 based on 9,372 reviews