The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,948 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,948 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 26th May 2025

Verified Customer

The Pen Company 5 star review on 22nd May 2025

Verified Customer

The Pen Company 5 star review on 3rd March 2025

Verified Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Great advice and the order was despatched, including engraving, the very same day. Would recommend this company. Thank you.”

Helpful Report

Posted 11 hours ago

“I was having real problems finding green refills for Lamy rollerball pens. Four online pen companies were sold out, as was Lamy itself. Amazon wanted £20 for three. The Pen Company supplied three for £13 which was great value, received three days after ordering, and well packed. I would definitely recommend the company.”

Helpful Report

Posted 14 hours ago

“Great choice of products, easy purchase process and a timely delivery - Would definately buy from the Pen Company, again.”

Helpful Report

Posted 1 day ago

“Easy to use website . Product delivered within delivery schedule as stated . Very pleased with overall service .”

Helpful Report

Posted 2 days ago

“Not used the product yet, but was happy with the service and speed of delivery”

Helpful Report

Posted 2 days ago

“Excellent value and service. Could not be faulted.”

Helpful Report

Posted 2 days ago

“Absolutely brilliant! Quick postage, good price and really well packaged even when just buying a refill.”

Helpful Report

Posted 2 days ago

“I bought an S. T. Dupont Lighter of all things here. Simple and fast delivery to the U.S. Expect a tarrif bill from FedEx, it won't necessarily be part of the charge for the product. I had the lighter authenticated as well, so this is a company I now trust.”

Helpful Report

Posted 5 days ago

“Very good service!!! Perfect product (Waterman Pen) available”

Helpful Report

Posted 6 days ago

“Very happy with the nib.”

Helpful Report

Posted 6 days ago

“Excellent company - had exactly what I wanted at a very reasonable price. Delivered within a week of ordering. Amazing !”

Helpful Report

Posted 1 week ago

“There was an issue with the order being delivered to the incorrect address due to an error by the courier but the Pen Company proactively dealt with the courier company to ensure the package was re delivered later the same day, excellent service Very pleased with the pen”

Helpful Report

Posted 1 week ago

“Excellent service, item well packaged and promptly delivered …”

Helpful Report

Posted 1 week ago

“Always had prompt and efficient service from The Pen Company-and a great selection of pens and accessories.”

Helpful Report

Posted 1 week ago

“Great product and great service,,, thank you”

Helpful Report

Posted 1 week ago

“The Kaweco pencil was not presentable in polite company without its cap which had become lost. After even calling Kaweco to find a replacement it seems that nowhere in this wide world was a replacement to be found UNTIL I stumbled upon the Pen Company. They had the proper part, they sent it off, perhaps a little annoyed that my tastes and interests with the PC were so limited, and after siphoning through all the stupid Trumpian protections at the borders of the good ol' US of A, it happily found its way to our house, where I can use the pencil with pride.”

Helpful Report

Posted 1 week ago

“They stock my favourite pen that I lose every three months and I'd rather return to a family owned business than a Bezos owned one. They're always prompt with delivery, accurate with descriptions, and stock the full suite you want. Legends.”

Helpful Report

Posted 2 weeks ago

“The Pen Company had my preferred pencils in stock. They sent them out quickly. I could t be happier!”

Helpful Report

Posted 2 weeks ago

“Made a mistake, fixed a mistake, happy to be a repeat customer.”

Helpful Report

Posted 2 weeks ago

“Very quick order. Also had everything on offer that I needed. Good price too.”

Helpful Report

Posted 2 weeks ago

The Pen Company is rated 4.9 based on 8,948 reviews