The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,044 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery of a good quality mini diary”

Helpful Report

Posted 2 hours ago

“Awesome service. Quick communication and came through with my Esterbrook J fountain pen with a custom nib which I hadn’t been able to find anywhere else. Happy customer!”

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Posted 12 hours ago

“My diary arrived well packaged and in pristine condition. Extremely happy with my purchase.”

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Posted 1 day ago

“My 2026 diary from The pen company, arrived promptly and well packaged. Beautiful slim diary, perfect for all my appointments.”

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Posted 1 day ago

“Exceptional customer service and amazingly fast shipping to the U.S. My online request to add an item to an existing order that included custom engraving was promptly addressed. By the time I awoke the next day, my order was already processed and shipped out!!”

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Posted 3 days ago

“Excellent service, speedy delivery and item well packaged. I have used The Pen Company for several years and have never been disappointed.”

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Posted 4 days ago

“Ordered a converter for a Sailor 1911S; this was delivered swiftly and safely with a nice note of thanks inside.”

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Posted 4 days ago

“Huge verity of pens and all you need to write. I found beautiful colours of inks to my loved Kaweco Pen. Very quick delivery.”

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Posted 4 days ago

“Very prompt delivery (next day). This is the most recent of several purchases made. As always, customer service was second to none. Goes without saying, I am very pleased with my Graf von Faber Castell Classic mechanical pencil.”

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Posted 5 days ago

“Brilliant people, I was able assisted when the pen I ordered was out of stock. The company is very responsive.”

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Posted 5 days ago

“What fantastic service! Not only did they complete our order quickly and efficiently, but when there arose the possibility of a problem due to tariffs in the US, they proactively communicated the risk, provided a clear solution, and offered to pay any related fees. I will happily order from them again!”

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Posted 5 days ago

“Always my go to for Paperblanks diaries”

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Posted 5 days ago

“Very quick delivery which was great. Lovely pens.”

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Posted 6 days ago

“Cartridges all arrived in good order and the price was reasonable. So far so good I am using the first cartridge”

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Posted 1 week ago

“Ordered a replacement nib unit for my Graf von Faber-Castell fountain pen. Received within days and well packed. PS the Tamitio nib unit (£36) fits as well as the Guilloche one (£243)”

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Posted 1 week ago

“Worked wonderfully. Fountain pen started writing right away.”

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Posted 1 week ago

“My order was received, acknowledged, packed, dispatched and delivered on time-I was kept informed of the progress of my order at all times. A very reliable service-I would be happy to recommend them.”

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Posted 1 week ago

“Fast delivery, good service.”

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Posted 1 week ago

“Very good service and prices more reasonable than in other places for the pen I purchased. Speedy delivery. I would very happily purchase again from The Pen Company.”

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Posted 1 week ago

“Easy and quick turn around.”

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Posted 1 week ago

The Pen Company is rated 4.9 based on 9,044 reviews