The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,695 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“I searched for months in Wake county North Carolina and online for the cross refill which you delivered to me so quickly. It works great, I will be ordering a backup or two soon. Thank you so much.”

Helpful Report

Posted 3 years ago

“Quick delivery, easy ordering and good engraving. Very happy. Would order from The Pen Company again.”

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Posted 3 years ago

“Great to find I could revive an old pen with refills from this company. Seemed very cheap and arrived very quickly.”

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Posted 3 years ago

“Within three days of ordering my pen it was shipped to the United States. I was pleased at how quickly they filled my order, especially as I'd had the pen engraved. It wasn't the Pen Company's fault, but US customs held up the pen for two weeks.”

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Posted 3 years ago

“Timely delivery! Very reliable. Good customer service.”

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Posted 3 years ago

“I love my new Lamy Joy. I don’t know why I waited so long to buy this perfectly designed writing pen. The nib is particularly nice. I often send hand-written letters and notes. Recently I was told my letters can now be clearly read and understood. I agree with that compliment. I can also read my notes the following day. I don’t want to go on with this, but I like the overall look of the pen. The grip is particularly well-designed. I don’t know why I waited so long to buy the Lamy Joy. I’ve looked at it several times and felt it to be a good fit for me. Finally! I purchased one. I will buy another. I’m in Northeastern USA and the pen was quickly received - - about 7 to 8 days. Connie”

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Posted 3 years ago

“Great selection of lovely products, delivered very promptly.”

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Posted 3 years ago

“A most excellent service. The company were incredibly good at communicating and keeping in touch when a pen I ordered was due later than I originally expected. Highly recommend using them as their service was exceptional. The pen was also beautifully packaged and sent with care. A big thank you all round”

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Posted 3 years ago

“My "go to" company for diaries every year, also good quality pens. Great range of products, good customer service and quick delivery, what more could you want?”

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Posted 3 years ago

“Lovely online shopping experience!”

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Posted 3 years ago

“Easier ordering, prompt delivery and excellent product! I will definitely buy from The Pen Company again.”

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Posted 3 years ago

“Great ordering from you as the item came neatly packaged, in perfect condition, just as expected and promised.”

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Posted 3 years ago

“The Pen Company is who I go to every Christmas to get a Paperblanks diary for my wife. Top quality product and choice, top quality service.”

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Posted 3 years ago

“Simple and quick shipping to Hong Kong, the item itself also had a very reasonable price.”

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Posted 3 years ago

“Easy to use and quick delivery - thank you.”

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Posted 3 years ago

“Super fast delivery to the U.S, great selection and excellent prices. Love the web site showing all the numbers and corresponding colors. So glad I found you online.”

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Posted 3 years ago

“I have placed several orders with The Pen Company. Every single one has arrived quickly and in perfect condition. The prices here are very good, often beating other online shops. Apple Pay for me is a bonus and so too is the low minimum order requirement, for those times when I need something smaller like ink cartridges. I thoroughly recommend them.”

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Posted 3 years ago

“Took a while for the nib to arrive due to long distance shipping. But it arrived packed carefully and in good working condition :)”

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Posted 3 years ago

“Excellent shipping service to the US, and wonderful products.”

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Posted 3 years ago

“Excellent service. Fast delivery and good quality products.”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 9,695 reviews