The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,370 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,370 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“Really good selection at really good prices. Got my delivery fast as well.”

Helpful Report

Posted 11 hours ago

“Pen arrived by post, perfectly packaged and in good condition within 2 days of ordering. Would recommend ordering from this company if you see something that catches your eye on their website.”

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Posted 15 hours ago

“Great customer service! Wonderful products too”

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Posted 2 days ago

“Customer service is great and delivery was next day. Very impressed.. Another birthday is coming soon. I sha) not hesitate to place a secind order soon.”

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Posted 2 days ago

“Excellent, friendly, knowledgeable and professional service. Most pen companies are pretty decent: The Pen Company is next level though. Thank you 😊”

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Posted 2 days ago

“I could not find the pen refill I needed anywhere. I was advised to look at The pen company and found it straight away. I bought it and it was delivered quickly. I would definitely reccomend this company.”

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Posted 2 days ago

“Quick delivery. Pen is very nice.”

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Posted 2 days ago

“Excellent service all round. Everything you would need for your writing instruments and vast selection of inks. Arrived in good time and condition as all my orders were well packaged. Would definitely recommend.”

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Posted 3 days ago

“Unable to find 'fine' refills for my pens locally I found The Pen Company. Both blue and black in stock and arrived through the post really quickly.”

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Posted 3 days ago

“Very Good Indeed.”

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Posted 3 days ago

“I just love love my cartilage been looking for awhile. Love doing my all occasion cards especially the Christmas Cards in calligraphy people even comment on how love the style is. Thank you so much”

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Posted 5 days ago

“Ordered a replacement nib unit for Pilot capless fountain pen and was able to select from a range of options. The price was competitive and the item arrived promptly, well packaged and as described. Bit disappointed that I had to buy the whole unit, not just the nib, but based on additional research that seems to be down to Pilot rather than The Pen Company. I was in no rush so was not concerned that the package took about a week to arrive from the point of ordering but in other circumstances might have appreciated a bit more communication. Nevertheless, overall, a very straightforward transaction.”

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Posted 6 days ago

“I had a purchase for the first time with here, was a brilliant experience and communication. I'd highly suggest to anyone who is looking that The Pen Company is legit or not. Truly great service.”

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Posted 1 week ago

“Quick delivery of refills query dealt with promptly”

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Posted 1 week ago

“Thank you for a smooth transaction. Purchase was easy, then the item arrived fast. Thanks”

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Posted 1 week ago

“International order was quick, easy, and arrived intact! I ordered about 15 inks, and they were packaged exceptionally well and made the trip across the pond safely! Thank you so much”

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Posted 1 week ago

“Great service and supplied a quite rare refill for my Porche ballpoint”

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Posted 1 week ago

“I’m really pleased with this business. Great communication and very helpful. Products I received were of a high quality and I’m very satisfied thank you!”

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Posted 1 week ago

“Great selection of pen accessories and very affordable.”

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Posted 1 week ago

“Very glad to find the replacement lang part I was after on the Pen Company website. Arrived 2 days later very happy.”

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Posted 2 weeks ago

The Pen Company is rated 4.9 based on 9,370 reviews