The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,695 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a roller ball pen using Schmidt refills as a gift (purchased elsewhere) about 3 years ago. When the refill ran out I searched the Internet to purchase another refill and bought from the pen company. I've continued to purchase my refills from here. They're great value and have fantastic customer service. I had an issue with one of my orders and they resolved it immediately.”

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Posted 3 years ago

“Excellent and prompt service. Good product range. Sailor pencil. No-one else sells it. Well done!”

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Posted 3 years ago

“Great service and great products. Goods arrived quicker than stated so I was happy!”

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Posted 3 years ago

“Excellent all round, very responsive and helpful. Return customer? - most certainly. These are great people, selling great products.”

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Posted 3 years ago

“Needed a fisher space pen refill and these were the cheapest. Prompt delivery too. Happy to recommend.”

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Posted 3 years ago

“I have been buying and using nice pens for 20+ years. After a few years of not buying new pens I got an itch to get a new pen and found The Pen Company online. For me it was a new company but the service has been second to none. I have been very impressed.”

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Posted 3 years ago

“The best service, delivery, and pens!”

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Posted 3 years ago

“Extremely slow shipping service”

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Posted 3 years ago

“All good, would buy from them again.”

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Posted 3 years ago

“Excellent service and fast delivery.”

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Posted 3 years ago

“Original Hugo Boss product arrived as ordered - great price!”

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Posted 3 years ago

“Made an enquiry which was answered promptly. Ordered what had been recommended which I received the following day. Couldn't ask for more. Very much appreciated.”

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Posted 3 years ago

“Punctual delivery and everything as ordered. I would use them again.”

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Posted 3 years ago

“A good website, easy to navigate. Items were well packed with fast delivery.”

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Posted 3 years ago

“I emailed a query on stock availability and got a prompt and helpful reply.”

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Posted 3 years ago

“Order was shipped and delivered very quickly.”

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Posted 3 years ago

“New favourite pen. Love it!”

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Posted 3 years ago

“I have dealt with this company a few times over the years and have always found the service first class.”

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Posted 3 years ago

“Pleasure to deal order arrived quickly and well packaged.”

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Posted 3 years ago

“I’ve been buying pens snd refills from your site for many years. Always satisfied… Amazing company Thank you”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 9,695 reviews