The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,716 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,716 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd November 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order my diary from this company every year. It is despatched and arrives very quickly.”

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Posted 4 years ago

“Very happy with my order. Delivered on time and packaging recyclable.”

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Posted 4 years ago

“Good selection of diaries. Excellent advice re ordering for overseas dispatchment”

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Posted 4 years ago

“Third year running that I have bought my wifes diary from them, excellent service and will continue to use them.”

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Posted 4 years ago

“I ordered pen refills.They arrived promptly and exactly what I needed(I found them difficult to find on the High Street.) Very satisfied and would use this company again.”

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Posted 4 years ago

“Did wot they sed on t tin”

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Posted 4 years ago

“Pleased with my purchase of a 2022 diary. There was a delay due to container shipment issues and in these days when we are used to receiving goods the next day it would have been nice to be sent an e-mail explaining the delay, however, the gentleman on the phone was very courteous and my diary arrived in perfect condition. Thank you.”

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Posted 4 years ago

“I would not be without my Fisher Quad pen, despite its initial cost Therefore, I am pleased that I have always managed to procure a replacement for a lost one from the Pen company ...”

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Posted 4 years ago

“In this time of shortages and delays in supply chains my ink was delivered fast and intact- despite international shipping and customs! 😀”

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Posted 4 years ago

“excellent customer service- professional- treated with respect.”

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Posted 4 years ago

“Not used this company before but definitely will again. My order was delayed and they communicated this to me , even offering to cancel the order if I didn’t want to wait - excellent service”

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Posted 4 years ago

“Ordered their 2022 Paperblanks weekly planner. They were the only website that still had stock where everywhere else was sold out. The item was shipped out very quickly and arrived in Singapore shortly, in excellent condition. Will be buying their planners from them from now on!”

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Posted 4 years ago

“Lovely people, very friendly and informative of process with orders. Family business who I wish every success for the future.”

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Posted 4 years ago

“Very helpful staff, excellent after-sales service. The website could be clearer to negotiate. I was looking for a specific item and it wasn't particularly easy to find.”

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Posted 4 years ago

“Very good service, even though there were delays due to Brexit etc. The pen company kept me fully updated. Very pleased with product.”

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Posted 4 years ago

“Such a great service. Ordered 4.20pm and it arrived the following day. Always order my diary from The Pen Company. Can highly recommend!”

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Posted 4 years ago

“Great company - lovely products, good communications, well packaged, kept me updated about delivery. I will use again.”

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Posted 4 years ago

“Excellent company who reply to your emails, albeit a couple of days later, but with a helpful & courteous answer. They sell an amazing selection of diaries & one of the few who sell the Paperblanks mini diaries in verso format.”

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Posted 4 years ago

“Well priced products, quick & free delivery. What’s not to like 🙂 Would recommend The Pen Company”

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Posted 4 years ago

“Excellent service & communications. Would recommend the company 100%.”

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Posted 4 years ago

The Pen Company is rated 4.9 based on 9,716 reviews