The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,278 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,278 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th August 2025

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The Panel Company 5 star review on 26th August 2025

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The Panel Company 5 star review on 24th August 2025

Gary Bowland

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the flooring but the wall panels looked a lot cheaper than expected and some of the corners were cracked!! Also it took approximately 3 weeks before delivery came and there is no contact about your order unless you contact them!”

Helpful Report

Posted 1 year ago

“Good product but delivery was a problem. 7 day delay, rang twice before Huddersfield decided to deliver.”

Helpful Report

Posted 1 year ago

Good Afternoon, I am sorry to hear that we didnt meet expectations. Looking at your order I can see that we were waiting on an item from a supplier which has caused the delay. We do everything we can to deliver as fast as we can but on occasions a product can be delayed due to events outside of our control. Thank you for your feedback regarding lack of communication, any delays should be communicated as soon as possible. I will relay this to the branch manager. Regards, Panel Company | Customer Services

Posted 1 year ago

“The panels are good quality, however, getting them delivered was not a good experience. I wasn't given any indication of delivery time so I was waiting all day. They eventually turned up about 4pm and the delivery guy wouldn't take them indoors and left them kerbside reciting company policy! They were far too heavy and big for me to take indoors on my own, so I had to go and ask some workmen who happened to be in my neighbourhood to help. I felt I had to give them a tip for their help so added cost to my delivery! I'm a small woman and I'd you can't take something like that over the doorstep, then give a timed delivery at least!”

Helpful Report

Posted 1 year ago

“This is the 3rd order I’ve placed as yet. Great delivery service etc on the whole. Panels received in good condition. However the internal and external corner trims are very quality poor this time. Good job I ordered an extra one as had to use it! The “Chrome” effect “tape” kept coming off and had to be glued back on at cut ends. Seemed very poor quality compared to the last ones I used. Would maybe think twice on next order. A bit disappointing for this order as not had problems with items on previous orders.”

Helpful Report

Posted 1 year ago

Good Afternoon, We haven't received any additional reports on chrome effect trims but thank you for flagging this and we will certainly look into it. Panel Company | Customer Services

Posted 1 year ago

“The ordering was easy but the delivery not so good as I stay in a 1up flat ,and to be told by the driver that he was only leaving it at the ground floor ,when I asked him ,he said drivers only leave at front door ,but clearly when ordering my address states flat 1/1”

Helpful Report

Posted 1 year ago

Hi, we are very sorry about any inconvenience this may have caused. Our delivery service is curb side drop off therefore our drivers are not allowed to enter your premises due to insurance.

Posted 1 year ago

“I ordered 4 grey panels delivery was really fast but one of the panels was slightly damaged on one end but luckily I had to cut it down so didn’t have to send it back”

Helpful Report

Posted 1 year ago

“Wasn’t happy with you offering me discount after I’ve paid full price, no communication. When panels did arrive they were as expected. Need to help the trade, instead of crazy offers after ordering”

Helpful Report

Posted 1 year ago

“Would have been great if they had of sent the right gear bottom trim which is the start of the job was the wrong size and I'd taken the bank holiday off work to do the shower. Bad bad bad.”

Helpful Report

Posted 1 year ago

“A good service apart from the delivery. I live on my own on a third floor flat. The delivery crew wouldn't bring the products up to my front door and left them outside the block of flats. It tooke over half an hour to move the products into my flat and was concerned I had to leave items outside whilst I walked upstairs. I will not purchase items from this company again”

Helpful Report

Posted 2 years ago

“Very easy to install but the white fixings were different shades of white”

Helpful Report

Posted 2 years ago

“My celling look amazing. Was very easy to fit vid on line was a big help only problem I had was did not send the right amount I ordered and when you did send the other missing one was damaged.”

Helpful Report

Posted 2 years ago

“Delivery was fast and efficient. The panels were disappointing because they were difficult to fit because of warping. The installation took longer than using tiles. Having said that they looked good when finally installed.”

Helpful Report

Posted 2 years ago

Thank you for placing an order, we are very sorry about any inconvenience this may have cause. We're glad you're happy with your panels in the end and always appreciate hearing back from our customers!

Posted 2 years ago

“I'm yet to fit our panels but am hopeful they live up to other peoples' reviews. Ordered 3 panels and they arrived as promised, following good communication from the company. The reason for the lower rating is that the driver explained that there had been a major leak at the warehouse and one of the panels packaging was affected. Briet inspection suggested the panel would be fine but once unpacked later on, there is a bit of damage. I'm hoping the affected piece can be waste as I will need to trim some. Still hopeful it will look ace once complete”

Helpful Report

Posted 2 years ago

Hi - I apologise that this has happened to you, would you be able to get in touch with us on the below details so that we either send out a replacement panel for you or offer some sort of a discount please? > e: rotherham@panelcompany.co.uk t: 0170 982 8339 The Panel Company

Posted 2 years ago

“Ordered light grey angus ultimo boards after buying suitable samples to compare. Didnt open the packaging until we were ready to start the works only to find the boards sent were a beige colour, but by that time we were under pressure to complete the job so had to use them but not the colour we wanted. Apart from that went together quite well.”

Helpful Report

Posted 2 years ago

Hi Patrick - Apologies about your experience with the panels, we do stipulate the following in the samples cover letter & follow up email > 'Samples received may differ in tone and shade from the panels you receive in your main order, this is due to all panels being manufactured in different batches'. If you would like to discuss this further please do reach out to us on the following contact details > t:01484 248 718 e: info@panelcompany.co.uk The Panel Company

Posted 2 years ago

“Absolutely no issues with the panels and they look great but the delivery was poor. I checked the delivery on the phone as we had been waiting a while, was assured they were arriving in two days, they did not. No communication or apology, when I spoke with customer service they said a manger would call, they did not. Panels arrived 5 days after the expected date, I had to pay my builder for two days to do nothing.”

Helpful Report

Posted 2 years ago

“Arrived on time 3 of 4 panels damaged lucky I ordered one extra just in case they look good”

Helpful Report

Posted 2 years ago

Hi - Apologies about this if you get in touch with our customer service team on the below details, the team will be able to assist you with a resolution > e: info @panelcompany.co.uk t: 01484 248 718 The Panel Company

Posted 2 years ago

“Hi the panels look fantastic unfortunately 3 panels were in a damaged condition and could not be used, but we were lucky there was enough to finish the job , just. J.P.Royle”

Helpful Report

Posted 2 years ago

“The panels as delivered were modest in price and reasonably well made. However, delivery took the best part of a week, which I felt was slow. The trims came on a separate order, and although only four trim pieces, the delivery charge was £30 which I felt was excessive. This was also a slow delivery. When we started installing we realised that one of the trims had not been delivered....we were one short. The Panel Company delivered another free of charge but it meant we had to send the installer home half-way through, then he had to come back a couple of weeks later to finish the job. So, adequate and well priced panels, slow and expensive delivery, errors in quantities delivered.”

Helpful Report

Posted 2 years ago

Hi Roger - Thank you for bringing this to our attention, having looked into this you were incorrectly charged £30 delivery for currently an unknown reason which I am getting the team to look into, apologies this happened to you. I have since refunded you the £30 shipping fee (you should have received an email notification for this refund). Just to touch on your comment about our delivery service, it is stipulated on our delivery page to allow for 5-10 working days for delivery, the reason for this is because we deliver orders on our own fleet of vans to avoid damages and missing packages that come with shipping out via courier service. If you need to get in touch with us please do so on the below details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company

Posted 2 years ago

“I had to chase the delivery date, then told if I had not called I would have received a text that night for the next day's delivery! Too short notice for people who work. Delivery not complete, missing item. Also, the boards have to be stored flat 2.4x1.0mtr stored flat, very difficult to store. Fitted this weekend. All went well until a piece of panel dropped from 20cm onto the sealing strip and cracked it. Seems very brittle. The panels look good but I need to know to cover the sealing strip with another sealing strip. Would buy again, as the price is very competitive.”

Helpful Report

Posted 2 years ago

Hi Stuart - Thank you for taking the time to provide feedback regarding your recent experience with our company. We apologise for the inconveniences you faced during the delivery process and any subsequent issues that occurred. We apologise for the incident with the cracked sealing strip, the sealing strips are designed to be durable when in-situ, not when heavy panels area being dropped on them, Cladseal is an industry recognised brand name and is known for its unique design, please get in touch with us directly to send you out another one within a timescale and day that suits you, The Panel Company.

Posted 2 years ago

“Ordered 3 panels didn’t realise they have to be cut to lose an inch white edge , Also didn’t have all the order some bits missing”

Helpful Report

Posted 2 years ago

Hi Peter - If you could reach out to our main customer service team on the below details, someone from the team will be able to assist you > E: info@panelcompany.co.uk T: 0148 424 8718 The Panel Company

Posted 2 years ago

The Panel Company is rated 4.6 based on 4,278 reviews