The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 6,248 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 6,248 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 13th August 2026

468

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my panels last weekend and the delivery was expected to be 4-7 days. I phoned and was told it would be at least 10 days due to where I live. This was not specified on the webiste. I had alrady booked my handyman to do the job but this meant the work has had to be delayed by over a couple of weeks because of his availability now. To date, I am still waiting ...!”

Helpful Report

Posted 2 months ago

Hi Ghazala, We're pleased to confirm that your order is scheduled for delivery tomorrow. You will receive a text message shortly with a time slot. We appreciate your patience and apologise for the inconvenience caused. Kind regards, The Panel Company

Posted 2 months ago

“Good delivery service. Did take chasing as email did not come through correctly.”

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Posted 2 months ago

Hi, Thank you for sharing your experience. We appreciate your kind feedback! Kind regards, The Panel Company

Posted 2 months ago

“The panels are great quality but….. First lot I ordered the delivery date was delayed last minute, no apology. Second lot were black felt, not the grey I ordered. Driver wouldn’t take away and customer service have not given a new delivery date. The did however say the “might” pickup wrong ones on Monday 🤷‍♀️”

Helpful Report

Posted 2 months ago

Hi, We sincerely apologise for the mix-up with your order and for any inconvenience caused. We can see that our customer service team has been in direct contact with you and that you have now received the correct panels. Thank you for bringing this matter to our attention. Your feedback is extremely valuable and will be shared with the relevant departments to help us improve our processes and prevent similar issues from occurring in the future, as we are always striving to improve our service. Kind regards, The Panel Company

Posted 2 months ago

“Still waiting for delivery”

Helpful Report

Posted 2 months ago

Hi, We’re pleased to let you know that your delivery is scheduled for tomorrow. You will receive a text message shortly with a one-hour delivery time slot. Kind regards, The Panel Company

Posted 2 months ago

“Happy with the product now, but it turned out what I ordered wasn't available. A message was sent to my landline, but no email, so I didn't notice for a couple of days. This meant I had to wait another week for delivery (not a problem as it turned out).”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. We’re sorry for the delay and the inconvenience caused with the stock availability and communication. We appreciate your understanding and are pleased to hear you’re happy with the product in the end. Your comments are valuable and will help us improve our service going forward. Kind regards, The Panel Company

Posted 2 months ago

“Ordered the panels and got a quick reply to say they would come from the Bristol branch and I was given a delivery date which was 9 working days from the order the panels were delivered on that day but they were the wrong ones of which I ordered I emailed the company and was offered a 50%discount which I accepted I have kept the ones I was sent and they are fine”

Helpful Report

Posted 3 months ago

Hi Stephen, Thank you for your feedback. We’re sorry that the wrong panels were initially delivered. We truly appreciate your understanding and support, and we’re glad the panels worked well for your project in the end. Kind regards, The Panel Company

Posted 3 months ago

“Still waiting for the panels, no contact from them yet told me a week been two so far ,staff very helpful when I went to showroom, very informative”

Helpful Report

Posted 3 months ago

Hi David, Thank you for your kind feedback regarding our customer service team. We sincerely apologise for the delay with your order, which was due to stock availability. We appreciate your patience and understanding, and we’re sorry that we were unable to deliver your items within our usual 4–7 working-day timeframe. Kind regards, The Panel Company

Posted 2 months ago

“Doesn't make customer aware long lead time. Ordered different color but customer didn't mind . Probably won't use again”

Helpful Report

Posted 3 months ago

Hi, We’re sorry to hear that the lead time was disappointing. Our website outlines that we aim to dispatch within 7 working days, as we use our own fleet of drivers to ensure deliveries are handled as carefully as possible. Thank you for taking the time to share your experience with us. We’ll make sure your feedback is shared with the relevant department for review. Kind regards, The Panel Company

Posted 3 months ago

“Would be nice to actually receive the panels before I get asked to write a review. Seems you stick to the maximum of the 4 to 7 days advertised, so I am still waiting.”

Helpful Report

Posted 3 months ago

Hi Michelle, We hope you’re happy with your panels now that they’ve arrived. Our delivery timeframe of 4–7 working days is because we use our own fleet of vans instead of a third-party courier. This helps us provide a more reliable and personal service, and ensures your order arrives safely with one of our own drivers. We appreciate your patience and understanding. Kind regards, The Panel Company

Posted 2 months ago

“The panel look good but I was disappointed at the delivery services. It should be made clear on payment section and not on a separate page that delivery is only to ground floor and not the property door. If a vulnerable or a single person orders, this will cause a really serious issue.”

Helpful Report

Posted 3 months ago

Hi, We’re sorry to hear that your experience didn’t meet expectations. We aim to be as clear as possible about our delivery process and appreciate you taking the time to share your feedback, as it helps us improve how we communicate our delivery information. Kind regards, The Panel Company

Posted 3 months ago

“I ordered 5 panels, they only sent 3, which I had to wait several weeks for, and now I am waiting for a new set of 5, and for them to take the first 3 back. Also taking a very long time. Luckily I hadn't installed any, or new and old would not have matched. The survey has come out before my paid for panel delivery has been corrected.”

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Posted 3 months ago

“Panels turned up quickly and look brilliant, however the wrong trims arrived and the re deliver of the correct trims is not being processed very fast”

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Posted 3 months ago

Hi, We’re pleased to hear that you’re happy with your new panels and apologise for the mix-up with part of your order. Your replacement trims are currently scheduled for delivery. If there’s anything further we can assist you with, please don’t hesitate to contact us at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 3 months ago

“Ordered 4 samples only received 3, I'm supposing I lost one in the post as the packaging was pretty poor just a plastic bag, and because the edge's of the samples were very sharp they had cut right through the bag, I think improving that would be a good idea, was pleased with the other samples I did receive, thanks”

Helpful Report

Posted 3 months ago

Hi, We're very sorry that one of your samples was lost in the post and appreciate your feedback about the packaging. Can you please email us directly at info@panelcompany.co.uk so we can send you a replacement sample. Kind regards, The Panel Company

Posted 3 months ago

“Product is of a good standard however delivery let it down. It was just left by my bins even though we hadn’t asked for it to be left safe, by the time we got home from holiday it was bent. I managed to get around it as I could cut out the bent parts of panel.”

Helpful Report

Posted 3 months ago

Hi, We’re very sorry that your panels were bent when you opened them and sincerely apologise for the inconvenience caused. Our drivers may sometimes leave deliveries in a safe place to help avoid delays and ensure orders arrive as quickly as possible. However, we completely understand that on this occasion, this approach has caused an issue, and we’re sorry for the condition your panels were received in. We appreciate you bringing this to our attention. Your feedback will be shared with our dispatch team so we can review our delivery process and help prevent this from happening again. Kind regards, The Panel Company

Posted 3 months ago

“We are still waiting for our panels. We don’t know what’s happening.”

Helpful Report

Posted 4 months ago

Hi Serhii, We sincerely apologise for the delay in your order, which has been caused by current stock availability. A member of our customer service team will be in touch with you shortly to provide an update. Kind regards, The Panel Company

Posted 4 months ago

“Delivery is really slow. I wanted to have express delivery, as it’s indicated as being an option, but at checkout I wasn’t given an option. I am still waiting for a dispatch notice. Buy with caution if you need in a hurry.”

Helpful Report

Posted 4 months ago

Hi Beverly, Thank you for your message. We sincerely appreciate your patience and understanding. We aim to dispatch all orders within 7 working days, with express delivery available on selected products. We’re pleased to confirm that your order is scheduled for delivery today, and we hope you’re happy with it when it arrives. Kind regards, The Panel Company

Posted 4 months ago

“Great service to start with but they seem to have slowed on communication regarding our delivery. When I pay for a product up front, and delivery is delayed, I expect regular updates on the status. I’m sure most customers would feel the same way and surely it’s possible to do so with the wealth of tech on offer. I need to organise many different elements around the fitting of the panels and would appreciate some insight as to the status.”

Helpful Report

Posted 4 months ago

“I ordered 8 panels from The Panel Company, to panel all four walls of my small bathroom. The house is quite small and so I had to store the panels outside for a few days before starting work. I realise my own blame in not checking the panels before starting work, but I didn't expect this issue. The issue being that I had been supplied with two different designs of panel. I had 5 of the panel I wanted, and 3 of a different design. I was very short of time when I found out, as I have children and needed the bathroom up and working. When I contacted the company, they were very helpful, and replaced one panel the next morning. This allowed me to do 2 walls in one type, and 2 walls in the other type. Although not ideal, they did their best after making the mistake, and also offered a partial refund to cover any inconvenience. My bathroom is now finished, and I have mixed walls, but it does all look quite nice. As I say, I recognise my own part in this, but delivering two different designs is an issue. As such my rating is only 3 out of 5.”

Helpful Report

Posted 4 months ago

Hi Mr Sherwood, Thank you for taking the time to share your experience. We appreciate your patience while we sent you a replacement panel and apologise for the inconvenience caused. We're pleased to hear that you're happy with the panels! Kind regards, The Panel Company

Posted 4 months ago

“the wall panels are not as quality as indicated. We had to request two redeliveries as two panels arrived with cracks in them.”

Helpful Report

Posted 4 months ago

Hi, We sincerely apologise that your panels arrived damaged. This is certainly not the condition we expect our products to be delivered in, and we understand your frustration. Thank you for bringing this to our attention. We will share your feedback with the relevant team as part of our ongoing review and improvement process. Kind regards, The Panel Company

Posted 4 months ago

“Panels are good quality, but the colour description is not correct. I ordered a dark grey marble, it was almost all white. Very much the same or lighter than their subtle marble. They shouldn't have dark in the description and should adjust their online pictures to represent the correct colour.”

Helpful Report

Posted 5 months ago

Hi Jason, Thank you for your kind words about the quality of our panels. We’re sorry to hear you were disappointed with the colour, and will ensure your feedback is shared with the relevant team for review. Kind regards, The Panel Company

Posted 4 months ago

The Panel Company is rated 4.6 based on 6,248 reviews