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The Panel Company Reviews

4.6 Rating 3,827 Reviews
89 %
of reviewers recommend The Panel Company
Company Reviews Product Reviews
3,310
 Metrics Info
4.6
Based on 3,827 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read The Panel Company Reviews
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Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sarah
Verified Reviewer
“I give a 3 for now as the customer service is not amazing, due to the lack of communication, I am still awaiting my order to arrive. I had to chase them to then being informed that is out of stock and the delivery will be delayed. Obviously would have beign useful to get a notification of this before I start chasing them. As now I need to change all the plans for the work and the handyman that was going to do the work. Hopefully the materials is good 🤞”
Helpful Report
Posted 1 year ago
Good morning Sarah, Thank you for your feedback. We understand your frustration and will speak to the Distributions Manager about your experience as we want to ensure that our customers receive timely updates.
Posted 1 year ago
Daryl Pryce
Verified Reviewer
“Panels have poorly cut top and bottom edges, both required me to trim off as they would be on show, other than that the panel are sturdy, look good and delivery was very quick. Unable to add photos to show as review crashes!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“My first experience of using the panel company was not the best I’m afraid. I had to wait almost 2 weeks for delivery and had to chase twice for a delivery date. When my items arrived, the wrong twins had been sent. My workmen were already working on the room so had to down tools until the correct trims arrived. I was originally told that they would be courier back the same afternoon but later told that it would be the next day. They arrived at 11:30 the following day! The panels were in my hallway and the driver said those trims won’t fit those boards but on check king his paperwork he apologised as they were the correct trims. We were one board short and rang to ask if we could buy just one board. We were told that it was a special order (this was first we’d heard this) and wouldn’t know if it was even in stock for 24 hours. If it was in stock we would need to buy a pack as they are not sold individually. All in all, not a great experience I’m afraid.”
Helpful Report
Posted 1 year ago
Good Morning, I am sorry to hear that your experience did not match expectations. Looking at your order I can see that this is a Vox panel, these panels are called in from a central warehouse but we should have communicated any delays to you. With regards the additional panel you wanted to order. Unfortunately they are sold as a pack of four, we try our best to make that clear on the product listing but I will speak to the web team to ensure this is made as clear as possible. Thank you for your feedback. Regards Panel Company | Customer Services
Posted 1 year ago
Anonymous
Unverified Reviewer
“Great product poor delivery service the man was rude and left item in the garden .said he had no time to put in front door and left”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for the feedback. I am sorry to hear that we didnt match your expectations. All of our drivers will do everything they can to deliver the order in a way that makes it easy for the customer to handle the goods after they have left. In the event when nobody is in to receive the order, they will leave the goods in a safe place. Regards Panel Company | Customer Services
Posted 1 year ago
Patrick Rouse
Verified Reviewer
“Panels turned up, but not within the 4-7 days stated. 4 quadrants ordered at the same time to fit the panels into still not turned up!!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Price is great, communication and delivery method is poor.”
Helpful Report
Posted 1 year ago
Rob Williams
Verified Reviewer
“More than happy with the product, (Sealux Strips for a shower). Not so happy about delivery which took 8 days to arrive and very nearly held the job up. The company says allow 4 to 7 working days for delivery but have stopped using outside couriers preferring to use their own drivers as some products became damaged in the past. Can I suggest there is an option for smaller items to still be sent by courier or Royal Mail as I would have been willing to pay an additional amount for a faster delivery. Otherwise everything OK. If I use the company again I’ll ensure I order at least two weeks before the products are required.”
Helpful Report
Posted 1 year ago
Good Afternoon, Thank you for your feedback. Our delivery service is constantly under review to ensure we can offer the best possible service. We no longer use couriers because of the high probability of damages which offers the worst customer experience possible. I will relay your comments to the distribution manager, thank you for your custom. Regards Panel Company | Customer Services
Posted 1 year ago
Anonymous
Unverified Reviewer
“Pleased with the flooring but the wall panels looked a lot cheaper than expected and some of the corners were cracked!! Also it took approximately 3 weeks before delivery came and there is no contact about your order unless you contact them!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Good product but delivery was a problem. 7 day delay, rang twice before Huddersfield decided to deliver.”
Helpful Report
Posted 1 year ago
Good Afternoon, I am sorry to hear that we didnt meet expectations. Looking at your order I can see that we were waiting on an item from a supplier which has caused the delay. We do everything we can to deliver as fast as we can but on occasions a product can be delayed due to events outside of our control. Thank you for your feedback regarding lack of communication, any delays should be communicated as soon as possible. I will relay this to the branch manager. Regards, Panel Company | Customer Services
Posted 1 year ago
Antonio Penfold
Verified Reviewer
“The panels are good quality, however, getting them delivered was not a good experience. I wasn't given any indication of delivery time so I was waiting all day. They eventually turned up about 4pm and the delivery guy wouldn't take them indoors and left them kerbside reciting company policy! They were far too heavy and big for me to take indoors on my own, so I had to go and ask some workmen who happened to be in my neighbourhood to help. I felt I had to give them a tip for their help so added cost to my delivery! I'm a small woman and I'd you can't take something like that over the doorstep, then give a timed delivery at least!”
Helpful Report
Posted 1 year ago
Glenn
Verified Reviewer
“This is the 3rd order I’ve placed as yet. Great delivery service etc on the whole. Panels received in good condition. However the internal and external corner trims are very quality poor this time. Good job I ordered an extra one as had to use it! The “Chrome” effect “tape” kept coming off and had to be glued back on at cut ends. Seemed very poor quality compared to the last ones I used. Would maybe think twice on next order. A bit disappointing for this order as not had problems with items on previous orders.”
Helpful Report
Posted 1 year ago
Good Afternoon, We haven't received any additional reports on chrome effect trims but thank you for flagging this and we will certainly look into it. Panel Company | Customer Services
Posted 1 year ago
Anonymous
Verified Reviewer
“The ordering was easy but the delivery not so good as I stay in a 1up flat ,and to be told by the driver that he was only leaving it at the ground floor ,when I asked him ,he said drivers only leave at front door ,but clearly when ordering my address states flat 1/1”
Helpful Report
Posted 1 year ago
Hi, we are very sorry about any inconvenience this may have caused. Our delivery service is curb side drop off therefore our drivers are not allowed to enter your premises due to insurance.
Posted 1 year ago
Gareth
Unverified Reviewer
“I ordered 4 grey panels delivery was really fast but one of the panels was slightly damaged on one end but luckily I had to cut it down so didn’t have to send it back”
Helpful Report
Posted 1 year ago
K Mortimer
Verified Reviewer
“Wasn’t happy with you offering me discount after I’ve paid full price, no communication. When panels did arrive they were as expected. Need to help the trade, instead of crazy offers after ordering”
Helpful Report
Posted 1 year ago
John Dowling
Unverified Reviewer
“Would have been great if they had of sent the right gear bottom trim which is the start of the job was the wrong size and I'd taken the bank holiday off work to do the shower. Bad bad bad.”
Helpful Report
Posted 1 year ago
Simon Hammond
Verified Reviewer
“A good service apart from the delivery. I live on my own on a third floor flat. The delivery crew wouldn't bring the products up to my front door and left them outside the block of flats. It tooke over half an hour to move the products into my flat and was concerned I had to leave items outside whilst I walked upstairs. I will not purchase items from this company again”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Very easy to install but the white fixings were different shades of white”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“My celling look amazing. Was very easy to fit vid on line was a big help only problem I had was did not send the right amount I ordered and when you did send the other missing one was damaged.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Delivery was fast and efficient. The panels were disappointing because they were difficult to fit because of warping. The installation took longer than using tiles. Having said that they looked good when finally installed.”
Helpful Report
Posted 1 year ago
Thank you for placing an order, we are very sorry about any inconvenience this may have cause. We're glad you're happy with your panels in the end and always appreciate hearing back from our customers!
Posted 1 year ago
Anonymous
Verified Reviewer
“I'm yet to fit our panels but am hopeful they live up to other peoples' reviews. Ordered 3 panels and they arrived as promised, following good communication from the company. The reason for the lower rating is that the driver explained that there had been a major leak at the warehouse and one of the panels packaging was affected. Briet inspection suggested the panel would be fine but once unpacked later on, there is a bit of damage. I'm hoping the affected piece can be waste as I will need to trim some. Still hopeful it will look ace once complete”
Helpful Report
Posted 1 year ago
Hi - I apologise that this has happened to you, would you be able to get in touch with us on the below details so that we either send out a replacement panel for you or offer some sort of a discount please? > e: rotherham@panelcompany.co.uk t: 0170 982 8339 The Panel Company
Posted 1 year ago
The Panel Company is rated 4.6 based on 3,827 reviews
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