The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,278 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,278 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th August 2025

Paul Carrielies

Matthew Christie

The Panel Company 5 star review on 26th August 2025

Kay Ward

The Panel Company 5 star review on 24th August 2025

Gary Bowland

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were lovely and very helpfull .However the panels have not been unpacked yet so I can't really comment on anything else.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for taking the time to leave your review. We are dedicated to providing the best service possible so thank you for the kind words about our team! Please don't hesitate to contact us if you need any further assistance once you have opened the panels. Kind regards, The Panel Company

Posted 1 year ago

“Good order checking by office staff saved us receiving wrong parts - so good Unfortunately panels were not supplied in 4-7 days delivery time frame But delivery was as and when received so it's a good company but just needs to be a bit more up front about product availability And good pricing so thanks as panels look very good”

Helpful Report

Posted 1 year ago

Hello Bernie, Thank you for taking the time to leave your review. We welcome all feedback and we are sorry to hear the delivery was a little later than expected. We are so pleased to hear that you are happy with your finished installation! Kind regards, The Panel Company.

Posted 1 year ago

“Great product. The panels being discounted and reasonably priced is slightly misleading. The costs of the trim’s, adhesive, ends caps ended up being 40% on top of the panel order…… my panels also took 9 working days to arrive. No body’s notified me they wouldn’t be delivered in the 3-7 day period advertised online. The panels themselves are great, easy to install etc”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear that our delivery was a little later than expected. Our aim is to be competitively priced whilst also delivering high quality products. We welcome all feedback, thank you for taking the the time to share your experience. Kind regards, The Panel Company

Posted 1 year ago

“First the good. Quality good. Price good. Looks well in the bathroom. Customer service initially was very good from order to delivery. Order arrived in timely manner. Packaging intact. Delivery driver excellent, very pleasant. Not so good. Having been told any over order could be returned in original undamaged packaging, I attempted to return a selection of aluminium trims (£140 worth) still in their plastic wrappers to be informed refund wasn’t possible as the “30day period” had expired. First I’d heard of this. I declined the offer to hand them back without refund, no doubt to be resold. Shame as I would have used this company again. No point trying to return the spare panel (£60 worth).”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are pleased to hear that your order arrived quickly and thank you for the kind words about our delivery driver. We just wanted to clarify in regards to our returns policy (this is detailed on our website) - We are happy to offer a full refund on any unused items within 30 days of receiving your order. We are very sorry on this occasion we were unable to accept the items due to the substantial time between the order and the return request. We do appreciate your feedback and please don't hesitate to contact us if you need any further assistance. Kind regards, The Panel Company

Posted 1 year ago

“Delivery took 11 working days, no replies to emails especially when sending a photo of a panel which arrived damaged. The good panels look great.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are pleased to hear that you are happy with your panels but we are sorry that these arrived later than expected. We appreciate your honesty and we are always looking on ways to improve our delivery times. We had a temporary system error where our emails bounced back when responding to customer emails and I'm so very sorry due to this you didn't receive a reply. We will contact you directly to check that your issue has been resolved. Kind regards The Panel Company

Posted 1 year ago

“I received the wrong items and they are being replaced today hopefully the right ones this time. Despite the mistake they have been very helpfull and courteous”

Helpful Report

Posted 1 year ago

Hi, Thank you for the kind words about our customer service team. We sincerely apologise for the mixup with your order and appreciate your patience. Kind regards, The Panel Company

Posted 1 year ago

“Very pleased with delivery and look of panels. They look great on the wall but unfortunately have made no difference to sound reduction. Bought as acoustic panels but no change”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are pleased to hear that you are happy with the look of the acoustic panels, they are a great feature to add to any room however, we are sorry the acoustic panels didn't meet your expectations with the sound reduction. Your genuine feedback is always greatly appreciated. If you require any further assistance, please don't hesitate to contact our customer service team. Kind regards The Panel Company

Posted 1 year ago

“Very happy with ease of purchase, communication and delivery. However, the panels themselves were thin and flimsy and had a tendency to bend away from the wall whilst trying to stick them down. A small bathroom required 16 tubes of glue (£100 extra expense), and the use of props to keep the panels in contact with the wall whilst drying. I certainly wouldn't recommend that particular panel to anyone.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your feedback. When fitting a panel, they shouldnt bend away from the wall but as they are 2.7M long there will be a degree of flex. The first panel is fitted in place securely and ideally you secure with a small screw or pin in the rear tab but even in the absence of a mechanical fixing the adhesive should give you instant grab...so the panel will adhere to the wall and not bend off the wall. After the first panel is fitted, the second and subsequent panels are fitted into each other and that will help secure the panels whilst the adhesive cures but if you use a screw or pin in the rear tab that locks the panel in place. With regards the cost of the adhesive. It really does depend on what adhesive you use and what the existing wall covering is. We have Pink Grip available at a great price of just over £4 a tube so if you used this adhesive it would cost far less than the £100. We really do appreciate your feedback and I have relayed your comments to our web team so we can better inform our customers. Regards Panel Company | Customer Services

Posted 1 year ago

“The panels are superb. But the lack of notice on delivery was annoying. There's no point sending a message after your offices have closed telling me that the panels will be delivered the next day! This has happened twice and I've had to desperately move my calendar about to accommodate you. More notice would be appreciated. Thanks.”

Helpful Report

Posted 1 year ago

Hi, We're thrilled that you love your new panels! Thank you for sharing your experience with delivery so we can take this feedback onboard. The reason we give 24 hours notice is because our fleet of drivers are allocated specific routes the day before and we like to give customers the most accurate updates. However, we do appreciate that this can be inconvenient. Kind regards, The Panel Company

Posted 1 year ago

“Great product, very good quality. But... Giving customers less than 24 hours notice for delivery is not good. I had 2 separate orders, delivered on different days and on both occasions I had a text message from you after 5pm the day before delivery telling me that the product would be arriving the next day. Not ideal! I had to rearrange meetings etc. to make sure that I was at home!”

Helpful Report

Posted 1 year ago

Hi Bryn, Thank you for the kind words about our products. We apologise for the inconvience caused by our delivey proccess. The reason customers recieve 24 hours notice is because our fleet of drivers are allocated specific routes the day before and we like to give customers accurate updates. Kind regards, The Panel Company

Posted 1 year ago

“Excellent service as usual, delivery driver very helpfull, kept us up to date on delivery time and helped to carry goods into house. Gvae great advice onhow to stior panels and fitting. 5 star”

Helpful Report

Posted 1 year ago

“Purchased the Charcoal Slat wall panels for a media tv wall, 4 x 600mm panels Ordered on 2nd December, delivered on 11th December. A set of 2 panels were in a sealed box and the other 2 were in bubble wrap. On 16th December started the install, took the bubble wrap off and found as there was nothing layered in-between the panels, the wood faces had scuffed each other also at one end 3 slats had chips missing, was I sent returned/rejected items as were not in the official boxing? The pink grip adhesive worked great as long as you are careful not to get it on the frontside of the black felt. One gripe I had is the porous nature of the finished veneer, when installing my forehead made contact with the panel and left a sweat/grease mark that I cannot remove. Overall the finished affect is impressive and the TV covers the scuff marks.”

The Panel Company 3 star review on 24th December 2023

Helpful Report

Posted 1 year ago

“Excellent product, really easy to use with great result. Unfortunately the delivery date twas vague and took a long time, then when it eventually arrived not all required products were delivered. Customer services couldn’t care less….sadly unable to recommend due to these issues”

Helpful Report

Posted 1 year ago

“I give a 3 for now as the customer service is not amazing, due to the lack of communication, I am still awaiting my order to arrive. I had to chase them to then being informed that is out of stock and the delivery will be delayed. Obviously would have beign useful to get a notification of this before I start chasing them. As now I need to change all the plans for the work and the handyman that was going to do the work. Hopefully the materials is good 🤞”

Helpful Report

Posted 1 year ago

Good morning Sarah, Thank you for your feedback. We understand your frustration and will speak to the Distributions Manager about your experience as we want to ensure that our customers receive timely updates.

Posted 1 year ago

“Panels have poorly cut top and bottom edges, both required me to trim off as they would be on show, other than that the panel are sturdy, look good and delivery was very quick. Unable to add photos to show as review crashes!”

Helpful Report

Posted 1 year ago

“My first experience of using the panel company was not the best I’m afraid. I had to wait almost 2 weeks for delivery and had to chase twice for a delivery date. When my items arrived, the wrong twins had been sent. My workmen were already working on the room so had to down tools until the correct trims arrived. I was originally told that they would be courier back the same afternoon but later told that it would be the next day. They arrived at 11:30 the following day! The panels were in my hallway and the driver said those trims won’t fit those boards but on check king his paperwork he apologised as they were the correct trims. We were one board short and rang to ask if we could buy just one board. We were told that it was a special order (this was first we’d heard this) and wouldn’t know if it was even in stock for 24 hours. If it was in stock we would need to buy a pack as they are not sold individually. All in all, not a great experience I’m afraid.”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry to hear that your experience did not match expectations. Looking at your order I can see that this is a Vox panel, these panels are called in from a central warehouse but we should have communicated any delays to you. With regards the additional panel you wanted to order. Unfortunately they are sold as a pack of four, we try our best to make that clear on the product listing but I will speak to the web team to ensure this is made as clear as possible. Thank you for your feedback. Regards Panel Company | Customer Services

Posted 1 year ago

“Great product poor delivery service the man was rude and left item in the garden .said he had no time to put in front door and left”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for the feedback. I am sorry to hear that we didnt match your expectations. All of our drivers will do everything they can to deliver the order in a way that makes it easy for the customer to handle the goods after they have left. In the event when nobody is in to receive the order, they will leave the goods in a safe place. Regards Panel Company | Customer Services

Posted 1 year ago

“Panels turned up, but not within the 4-7 days stated. 4 quadrants ordered at the same time to fit the panels into still not turned up!!”

Helpful Report

Posted 1 year ago

“Price is great, communication and delivery method is poor.”

Helpful Report

Posted 1 year ago

“More than happy with the product, (Sealux Strips for a shower). Not so happy about delivery which took 8 days to arrive and very nearly held the job up. The company says allow 4 to 7 working days for delivery but have stopped using outside couriers preferring to use their own drivers as some products became damaged in the past. Can I suggest there is an option for smaller items to still be sent by courier or Royal Mail as I would have been willing to pay an additional amount for a faster delivery. Otherwise everything OK. If I use the company again I’ll ensure I order at least two weeks before the products are required.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your feedback. Our delivery service is constantly under review to ensure we can offer the best possible service. We no longer use couriers because of the high probability of damages which offers the worst customer experience possible. I will relay your comments to the distribution manager, thank you for your custom. Regards Panel Company | Customer Services

Posted 1 year ago

The Panel Company is rated 4.6 based on 4,278 reviews