The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.63

4.6 Rating 5,264 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 14th February 2026

461

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I did not like the sample that was sent to me. I didn't not like the quality of it.”

Helpful Report

Posted 1 year ago

Hi Dawn, Thank you for taking the time to share your experience with us. We appreciate your feedback on the sample you received. If you have any additional comments or would like to share further feedback, please don’t hesitate to email us directly at info@panelcompany.co.uk Kind regards, The Panel Company

Posted 1 year ago

“Order from here as price seemed good and they were based locally. Item seems good quality Vs price. My only gripe is that we never received a call or notification prior to delivery. My only notification was that it had been delivered. Yup just left outside. Luckily I was to bring in, but not everybody could + bonus it wasn't raining!!”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your kind words and for taking the time to share your experience. We sincerely apologise that you did not receive a delivery update, as you should have received a text message the day before your delivery with a time slot. In some cases, our delivery drivers will leave parcels if they deem it safe to do so. This is to prevent the need for rescheduling a delivery and delaying our customers' parcel arrivals. We will ensure that your feedback is shared with our Logistics department for further review. Kind regards, The Panel Company

Posted 1 year ago

“We haven’t received the items yet. Are you please able to tell us when they will arrive ?”

Helpful Report

Posted 1 year ago

Hi Jane, Your order is scheduled for delivery on 16/01/25. Kindly await finalisation of the routes, and you will receive a text message confirming the driver's estimated time of arrival. Thank you for your patience. Kind regards, The Panel Company

Posted 1 year ago

“Delivery is far too expensive. I only needed another end cap trim but it would cost another £15 delivery. Ridiculous!”

Helpful Report

Posted 1 year ago

Hi Belinda, Thank you for sharing your experience with us. The cost is due to our commitment to using our own delivery vans, instead of relying on third-party couriers. We appreciate your feedback and will make sure to pass it along to our Logistics Department. Kind regards, The Panel Company

Posted 1 year ago

“The delivery was on time. However, what they failed to tell you is that not all panels match and fit. I got marble panels but they did not match together when put up and had to be cut significantly, so not as the picture may suggest. Also purchased some corners which they recommended which were cheap looking and flimsy so had to Then purchase different ones. I have to say very disappointed as I had to buy more panels where the batches did not match so I then had to get plain white on one wall. Was so disappointed and wish they had at least stated this.”

Helpful Report

Posted 1 year ago

“Goods 2 weeks overdue and almost 3 hours overdue on delivery day without any updates”

Helpful Report

Posted 1 year ago

Hi Anthony, I'm sorry to hear our communication was not up to standard. We always aim to keep customers up to date with their order and delivery times. I will speak to the warehouse who distributed your order to ensure this does not happen again.

Posted 1 year ago

“Product appears very good. After sales less so. Got e mail post purchase to say that local branch would now be dealing with it and would be notified in advance of delivery date. Nothing heard for some time and had to chase local branch as not heard anything to be told 'They've been out of stock but believe we have just had delivery i'll check and let you know'. Nothing heard again other than a delivery without notification at 6.45am !! a few days later.”

Helpful Report

Posted 1 year ago

Hi, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused by the lack of communication and understand your frustration. We will ensure your feedback is shared with our Customer Services manager. Kind regards, The Panel Company

Posted 1 year ago

“Service from staff was faultless as they were friendly and helpful throughout. Had the panels delivered for a few weeks now and finally come to fit it but the quality was a little disappointing. The top and bottom edging almost shows the indentation of the panel. The top can be hidden with the trim but the bottom becomes unsightly”

Helpful Report

Posted 1 year ago

“Fantastic product just a shame the company left them in clear view standing upagainst my porch of passers by without any notification of being delivered anyone could have took them away”

Helpful Report

Posted 1 year ago

Hi Jill, Thank you for the kind words and taking the time to share your experience. We sincerely apologise if you were unhappy with the delivery of your panels. Our drivers occasionally leave orders in a safe location if they believe it is safe to do so, in order to prevent the need for rescheduling and to avoid any further delays for customers. Kind regards, The Panel Company

Posted 1 year ago

“The panels were damaged when they arrived but I have to say that the customer service was excellent. They were very quick to respond and tried to resolve the problem immediately.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us. We’re sorry that the panels arrived damaged, this is something that should not happen and I will pass on this experience to the logistics manager to ensure it does not happen again. I'm happy our customer service team were able to resolve the issue. The Panel Company

Posted 1 year ago

“Waited in for 4 hours for them to tell me when i rang to see where they were that they wasnt coming due to weather”

Helpful Report

Posted 1 year ago

Hi Rachel, We sincerely apologise you did not receive any communication to explain that bad weather conditions had caused us to cancel your delivery. We completely understand your frustration and will communicate this to our Logistics department to prevent this type of incident happening in the future. Kind regards, The Panel Company

Posted 1 year ago

“Ordered samples never arrived , gutted as want to start my bathroom improvements”

Helpful Report

Posted 1 year ago

Hi Jade, Thank you for bringing this to our attention. Royal Mail attempted to deliver your samples on 05/11/24 and should have contacted you to arrange a re-delivery. We apologise if you did not receive this notification and emailed you to assist in resolving the issue. Kind regards, The Panel Company

Posted 1 year ago

“Good customer service and products. However delivery service let's them down. My panels were left hanging over the wall so when the gates opened they wedged them against the fence.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your kind feedback and for bringing your delivery experience to our attention. Our drivers occasionally leave parcels in a safe location if they believe it to be appropriate, in order to avoid any delays or the need to rearrange the delivery. We sincerely apologise for the oversight on this occasion and for the condition in which you received your panels. If your panels have been damaged in any way, please do not hesitate to contact us directly so that we can resolve the issue promptly - 01709 828339. We will share your experience to our Logistics Department for further review. Kind regards, The Panel Company

Posted 1 year ago

“Nice panel - but no packaging. Panel was delivered from the Lodon office bare. Thankfully not damaged or scratched”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for the kind words and taking the time to share your experience. The reason your order arrived without packaging is that panels often come in packs of two. We understand your concerns, as this could potentially cause damage, and will make sure your feedback is shared with our Dispatch Department. Kind regards, The Panel Company

Posted 1 year ago

“Panels were ok quality for the price. Small damage on every panel but not enough to ask for return and didn’t stop the job in hand.”

Helpful Report

Posted 1 year ago

Hi Gavin, Thank you for taking the time to review your experience. We sincerely apologise that your panels were damaged and for any inconvenience this may have caused. Kind regards, The Panel Company

Posted 1 year ago

“Thought items V/Good. But delivery time a bit absurd. As warehouse only 3 hrs away but had to wait over three wks. ????”

Helpful Report

Posted 1 year ago

Hi David, We sincerely apologise for any inconvenience caused by the delay with your order. While we aim to dispatch orders within 4-7 days, this can sometimes be affected by stock levels. We appreciate your patience in this matter and will ensure your feedback is communicated to our Logistics Department. Kind regards, The Panel Company

Posted 1 year ago

“Nice panels but the trims are not that good quality Price was ok but delivery costs seemed high and waiting time is too long for delivery There was slight damaged on two of the panels”

Helpful Report

Posted 1 year ago

Hi Darren, Thank you for taking the time to share your experience with us. We strive to dispatch orders within 4-7 working days, and sincerely apologise if we did not meet that timeframe. We will make sure to share your product feedback to the appropriate departments. Kind regards, The Panel Company

Posted 1 year ago

“The panels were fine, but for some reason the delivery was outside of you stated delivery days so we had to drive to your warehouse to collect the panels ourselves at our own expense. If you deliver within your stated days then this would have been 5 stars. Instead it cost us time and money.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience caused by the delay in your delivery date. We understand how important timely deliveries are, and we are committed to addressing this issue to improve our service. We will ensure your feedback is shared with our Logistics Department. Kind regards, The Panel Company

Posted 1 year ago

“Still waiting for delivery ☹️”

Helpful Report

Posted 1 year ago

Hi Brian, We sincerely apologise for the early review email you received. Please rest assured that we strive to dispatch all orders within 4-7 working days. Kind regards, The Panel Company

Posted 1 year ago

“The Panel Company website is excellent, especially their installation videos. For me delivery went just over 7 working days. Unfortunately each panel was slightly chipped, normally just the tongue but in one case the panel itself. I was considering sending them back but the three wall installation allowed me to cut out the chips. It’s frustrating as some simple protection along the edges would solve the issue. Hence 3 star review. Outside of this the product is good and I prefer the finish to tiles.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for the kind words and for sharing your experience with us. We sincerely apologise for the damage to your panels and completely understand your frustration. We will make sure to relay your feedback about the packaging to our Warehouse Manager. Kind regards, The Panel Company

Posted 1 year ago

The Panel Company is rated 4.6 based on 5,264 reviews