The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,849 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,849 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“If I was just reviewing the wood, and Luxury Wood's customer service, it would be 5 stars. But unfortunately, the delivery companies you use, let you you down every single time. So disappointing.”

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Posted 3 years ago

Dear Jil, We are sorry for the negative experience you had with our subcontractor. We hope they will perform better the next time you place an order with us.

Posted 3 years ago

“The First consignment was sent in a 12.5 tonne truck which could not get up the driveway. The second attempt came in an 18 tonne truck which did manage to get up the driveway??? You figure it out. Also the nets contain too many small logs which are good for kindlers but burn too quickly. More bigger logs required.”

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Posted 3 years ago

Dear Bernard, We have done everything possible to be able to deliver to you as you required. As advised we even used an extenal delivery company, paying all the extra charges, to make you happy, despite our kerbside policy that is clearly stated on our website.

Posted 3 years ago

“Always excellent!”

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Posted 3 years ago

“Excellent service as usual”

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Posted 3 years ago

“Great wood as always excellent delivery. I always buy my wood from the Luxury Wood Company.”

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Posted 3 years ago

“As the name suggests the fence posts I ordered were all of that,and communication and delivery time was superb in fact almost to the minute.”

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Posted 3 years ago

“The large crates are great value. Highly recommended.”

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Posted 3 years ago

“Good quality wood for log burner, well packed in the crate. Delivery driver wheeled it straight into the garage for storage, great purchase and delivery all round.”

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Posted 3 years ago

“Easy to order”

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Posted 3 years ago

“Speedy delivery, burns perfectly!”

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Posted 3 years ago

“Easy to order logs and a really helpful delivery driver ensures our complete satisfaction thanks to all concerned”

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Posted 3 years ago

“Efficient & friendly service”

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Posted 3 years ago

“About 39% of the Logs were very small, probably OK for kindling but not much use in a log burner I'm afraid. Disappointed. Last order I had was fine, good sized logs, burned very well , this one , sorry to say had too many pieces which you couldn't realistically call a log, more like a split small branch, 2 or 3 inches diameter at most.”

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Posted 3 years ago

Hello Andrew, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with full details of the problems you have.

Posted 3 years ago

“Very happy with my purchase and a very quick delivery, actually it was 1 day earlier than stated. Just as well I hadn't left for work.”

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Posted 3 years ago

“Very quick delivery and the driver was very helpful, the logs burn clean and hot I will certainly buy again”

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Posted 3 years ago

“Perfect service ten out of ten”

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Posted 3 years ago

“As always great product ,I have been buy these for the last 4 years & fantastic delivery service.”

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Posted 3 years ago

“Always the best”

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Posted 3 years ago

“We have had 2 lots of wood delivered from Luxury Wood Company and are very satisfied with the wood and the delivery of it. Both the lady taking the order and the young man who has delivered the wood has been very polite and helpful.”

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Posted 3 years ago

“The delivery driver struggled with the size of the pallet due to the way it was loaded onto the van the pump truck could not handle the weight ,so the poor driver had to empty half the logs so he could move the rest of the logs ,you should really look into the way the pallet gets loaded onto the lorry . Nice logs Thanks Keith”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,849 reviews