The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no contact before arriving. every single log was in diferent shapes and sizes, i’ve ordered 100x100x2,400mm , and most of them was betwen 103x108mmm. also lots of cracks.”

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Posted 4 years ago

Dear Mateusz, We always pre-advise delivery dates, ETA is sometimes possible depending on the driver and if the delivery is outside the offices working hours. There has been no complaint filed regarding your delivery. Please note we require all issues to be reported via email at support@luxurywood.co.uk The landscaping grade timber has imperfections as stated on our website.

Posted 4 years ago

“Great service as usual a good product. Well packed on pallet. Only issue this time was that it arrived 2 days post ordering with no notice from the driver. No one was in to take delivery so had to leave the office to come home. A minor hiccup”

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Posted 4 years ago

“Really please with my delivery of kiln dried beach”

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Posted 4 years ago

“I have bought your logs for years and happy but the latest supply ( 2x 70 oak nets) are disappointing in comparison to previous logs. The size of each log is far smaller than before. Too many small pieces almost starting wood and even though my burner small do not last. A bigger burner would be a problem with these logs. Prices have also jumped and delivery now charged. I will now be considering another supplier which is a shame.”

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Posted 4 years ago

Hello John, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with full details.

Posted 4 years ago

“Great wood, fabulous delivery service.”

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Posted 4 years ago

Thank you, Richard, for the kind words.

Posted 4 years ago

“This really is the most reliably great fire wood we have every bought. I’m about the 4-5 year of buying in from you and have never been disappointed yet. Thank you to Customer Services for your help the one time I needed you. One call and all sorted so brilliant 🤩”

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Posted 4 years ago

“Top quality dry logs quick delivery,good driver, use this firm, regularly, had no problems.”

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Posted 4 years ago

“Fantastic wood delivered again. I ordered Hornbeam instead of Ash and it’s burns brilliantly. Good price, good communication and quick delivery thanks”

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Posted 4 years ago

“I've just received delivery of my second order of oak sleepers from The Luxury Wood Company and I am very pleased with the overall quality and value for money of my purchase. Why buy pressure treated softwood with a life span of about twenty years when for less money it is possible to purchase oak which will last for decades. Beware though, it is heavy! A couple of coats of Barrettine All In One Decking Oil and the jobs a good 'un as they say. I would recommend The Luxury Wood Company without hesitation.”

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Posted 4 years ago

“Good dry oak delivered on time, it burns well and provides maximum heat.”

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Posted 4 years ago

“If I was just reviewing the wood, and Luxury Wood's customer service, it would be 5 stars. But unfortunately, the delivery companies you use, let you you down every single time. So disappointing.”

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Posted 4 years ago

Dear Jil, We are sorry for the negative experience you had with our subcontractor. We hope they will perform better the next time you place an order with us.

Posted 4 years ago

“The First consignment was sent in a 12.5 tonne truck which could not get up the driveway. The second attempt came in an 18 tonne truck which did manage to get up the driveway??? You figure it out. Also the nets contain too many small logs which are good for kindlers but burn too quickly. More bigger logs required.”

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Posted 4 years ago

Dear Bernard, We have done everything possible to be able to deliver to you as you required. As advised we even used an extenal delivery company, paying all the extra charges, to make you happy, despite our kerbside policy that is clearly stated on our website.

Posted 4 years ago

“Always excellent!”

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Posted 4 years ago

“Excellent service as usual”

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Posted 4 years ago

“Great wood as always excellent delivery. I always buy my wood from the Luxury Wood Company.”

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Posted 4 years ago

“As the name suggests the fence posts I ordered were all of that,and communication and delivery time was superb in fact almost to the minute.”

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Posted 4 years ago

“The large crates are great value. Highly recommended.”

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Posted 4 years ago

“Good quality wood for log burner, well packed in the crate. Delivery driver wheeled it straight into the garage for storage, great purchase and delivery all round.”

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Posted 4 years ago

“Easy to order”

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Posted 4 years ago

“Speedy delivery, burns perfectly!”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews