The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always great product ,I have been buy these for the last 4 years & fantastic delivery service.”

Helpful Report

Posted 3 years ago

“Always the best”

Helpful Report

Posted 3 years ago

“We have had 2 lots of wood delivered from Luxury Wood Company and are very satisfied with the wood and the delivery of it. Both the lady taking the order and the young man who has delivered the wood has been very polite and helpful.”

Helpful Report

Posted 3 years ago

“The delivery driver struggled with the size of the pallet due to the way it was loaded onto the van the pump truck could not handle the weight ,so the poor driver had to empty half the logs so he could move the rest of the logs ,you should really look into the way the pallet gets loaded onto the lorry . Nice logs Thanks Keith”

Helpful Report

Posted 3 years ago

“Apart from being a day late which in these times is excusable the staff kept in touch and the driver/delivery knows his job PS. the oak sleepers are excellent can’t wait to install, will definitely use again”

Helpful Report

Posted 3 years ago

“Good pellets, good packaging 99.9 %, good driver willing company”

Helpful Report

Posted 3 years ago

“Great service from ordering to delivery. Warehouse contacted me with a delivery date and the driver placed the crate of logs exactly where I wanted them. Logs burn great with plenty of heat and slow burn (hornbeam). 5 star service from ordering to delivery. Thank you.”

Helpful Report

Posted 3 years ago

“Web site was easy to use. Communications about delivery was great. The delivery man was polite and friendly. The wood quality is excellent. We would definitely recommend the company to others and we will order from them again.”

Helpful Report

Posted 3 years ago

“Great products always easy to handle, burn well and good service as well!”

Helpful Report

Posted 3 years ago

“Order, delivery and quality just great.”

Helpful Report

Posted 3 years ago

“Super dry logs and the right size”

Helpful Report

Posted 3 years ago

“Great products. I am currently buying my wood from a local farmer as I have found the delivery service variable. On several occasions the delivery company just want to dump the pallet and go with no customer service at all.”

Helpful Report

Posted 3 years ago

“Out for delivery on Friday, delivered on Monday?”

Helpful Report

Posted 3 years ago

“A really good company to deal with. Their web page is easy to follow and ordering is so easy. Prices are very competitive, and delivery is excellent.”

Helpful Report

Posted 3 years ago

“Excellent quality logs, good delivery service and easy to navigate and use Web site, totally satisfied”

Helpful Report

Posted 3 years ago

“As allways great quality wood, no "rubbish" thrown in to bulk it up, just good quality wood. I would also add that Luxury wood have contracted a really good palet delivery company. They have been very reactive to my requests and the drivers are superb in making sure the delivery is where it is needed and not just dumped at the roadside as I know some other deliver companies do.”

Helpful Report

Posted 3 years ago

“Excellent people to deal with ,great product and fast delivery A+.”

Helpful Report

Posted 3 years ago

“Once again another delivery of kiln dried logs from the Luxury Wood Co! Logs that are just the right size that don’t need reducing in size, Logs that burn well and fill the room with lots of heat! From picking up the phone to order, to a reliable delivery and a warm house, you can’t beat the Luxury Wood Company!”

Helpful Report

Posted 3 years ago

“Good quality, delivered on time”

Helpful Report

Posted 3 years ago

“Very good. Prompt delivery. Thank you”

Helpful Report

Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews