The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order logs and a really helpful delivery driver ensures our complete satisfaction thanks to all concerned”

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Posted 4 years ago

“Efficient & friendly service”

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Posted 4 years ago

“About 39% of the Logs were very small, probably OK for kindling but not much use in a log burner I'm afraid. Disappointed. Last order I had was fine, good sized logs, burned very well , this one , sorry to say had too many pieces which you couldn't realistically call a log, more like a split small branch, 2 or 3 inches diameter at most.”

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Posted 4 years ago

Hello Andrew, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with full details of the problems you have.

Posted 4 years ago

“Very happy with my purchase and a very quick delivery, actually it was 1 day earlier than stated. Just as well I hadn't left for work.”

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Posted 4 years ago

“Very quick delivery and the driver was very helpful, the logs burn clean and hot I will certainly buy again”

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Posted 4 years ago

“Perfect service ten out of ten”

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Posted 4 years ago

“As always great product ,I have been buy these for the last 4 years & fantastic delivery service.”

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Posted 4 years ago

“Always the best”

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Posted 4 years ago

“We have had 2 lots of wood delivered from Luxury Wood Company and are very satisfied with the wood and the delivery of it. Both the lady taking the order and the young man who has delivered the wood has been very polite and helpful.”

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Posted 4 years ago

“The delivery driver struggled with the size of the pallet due to the way it was loaded onto the van the pump truck could not handle the weight ,so the poor driver had to empty half the logs so he could move the rest of the logs ,you should really look into the way the pallet gets loaded onto the lorry . Nice logs Thanks Keith”

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Posted 4 years ago

“Apart from being a day late which in these times is excusable the staff kept in touch and the driver/delivery knows his job PS. the oak sleepers are excellent can’t wait to install, will definitely use again”

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Posted 4 years ago

“Good pellets, good packaging 99.9 %, good driver willing company”

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Posted 4 years ago

“Great service from ordering to delivery. Warehouse contacted me with a delivery date and the driver placed the crate of logs exactly where I wanted them. Logs burn great with plenty of heat and slow burn (hornbeam). 5 star service from ordering to delivery. Thank you.”

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Posted 4 years ago

“Web site was easy to use. Communications about delivery was great. The delivery man was polite and friendly. The wood quality is excellent. We would definitely recommend the company to others and we will order from them again.”

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Posted 4 years ago

“Great products always easy to handle, burn well and good service as well!”

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Posted 4 years ago

“Order, delivery and quality just great.”

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Posted 4 years ago

“Super dry logs and the right size”

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Posted 4 years ago

“Great products. I am currently buying my wood from a local farmer as I have found the delivery service variable. On several occasions the delivery company just want to dump the pallet and go with no customer service at all.”

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Posted 4 years ago

“Out for delivery on Friday, delivered on Monday?”

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Posted 4 years ago

“A really good company to deal with. Their web page is easy to follow and ordering is so easy. Prices are very competitive, and delivery is excellent.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews