The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor communication throughout the buying process including up until the delivery date! A great number of the logs are huge!! Too large to handle not to mention too large for our wood burner.”

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Posted 3 years ago

“Excellent product, delivery price high but on balance the total cost for similar product locally was higher. Courier service courteous on time and very helpfull dropping wood as close to our house as was practical.”

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Posted 3 years ago

“Excellent service, delivered on time and good quality materials”

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Posted 3 years ago

“Wood arrived on time in good condition. E mails were answered promptly and received a phone call well in advance of delivery and again on the morning of delivery confirming delivery time. Good service and good price.”

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Posted 3 years ago

“Order complete and delivered on time . The logs are lovely”

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Posted 3 years ago

“Wood is as it says on the tin, hood quality hard wood. One sleeper had a split in it but nothing we couldn't negate when chopping, planing and sanding to create our new bed”

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Posted 3 years ago

“Great service yet again from ordering to delivery, driver very helpful on where logs were going and nothing was a problem to him, can’t thank him enough, even remembered me from last year.”

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Posted 3 years ago

“Good quality oak at a reasonable price and the delivery cost wasn’t OTT either.”

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Posted 3 years ago

“Prompt delivery and efficient service. Friendly helpful delivery man. The sleepers are heavy and of good quality.”

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Posted 3 years ago

“Wood delivered to the wrong house which I had to get recovered and the pallets are even smaller than the last time I purchased from them even thought it went up in price!”

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Posted 3 years ago

“Great quality kiln dried logs very tightly packaged”

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Posted 3 years ago

“Logs burn really well, the service is fast and efficient, to me they can’t be faulted”

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Posted 3 years ago

“well packed in the crate, great sizes and the oak burns amazingly well. delivery was really good, brought onto the drive for easy unpacking. driver was lovely.”

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Posted 3 years ago

“Very good delivery and brought right down path which helped a lot exelent”

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Posted 3 years ago

“Logs delivered very quick, driver moved pallet to the agreed location and was very helpful, good quality dry logs.”

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Posted 3 years ago

“Always very polite and helpful when dealing over the phone. Product is always good quality and delivery service is good at communicating delivery slots.”

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Posted 3 years ago

“have been purchasing now from "luxury wood company" for many years and will do so again and again and again.......... while the quality remains at this high standard.”

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Posted 3 years ago

“Usually an excellent product although this time they are mouldy which could be she to condensation whilst in transit”

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Posted 3 years ago

Dear Kelly, Your problems with the product has been addressed and our reply to your original email has been sent on 25th of March with no delay. If you feel we need to discuss further please don't hesitate to contact us. Regards, LWC Team

Posted 3 years ago

“Excellent service, always well packaged and consistent quality. Have used the birch and oak, both burn well. Use same chopped for kindling. Online order. Note no option for this in following questions.”

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Posted 3 years ago

“Logs are perfect .The delivery company didn't contact me to arrange delivery date or time instead emailed me half an hour before they arrived, I was out but fortunately arrived home in time.”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews