The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant. First order, you were recommend by our son who uses Already is a customer of The Luxury Log Co. Logs ordered on Monday delivered into our garage on Thursday. Thanks very much.”

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Posted 9 years ago

Thank you Sylvia. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“Excellent service. The lorry driver was fabulous he placed my pallet in my back garden as opposed to just leaving it on my back drive where there would have been risk of theft! Definitely ordering again. Logs burning well too. Loving my fire never been so warm!”

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Posted 9 years ago

Thank you, your positive feedback is very valuable for us.

Posted 9 years ago

“Just look at the photo!!”

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Posted 9 years ago

Dear Menai unfortunately there is no photo attached to your comment.

Posted 9 years ago

“Cannot fault the company or the courier excellent service. The logs are an expensive way to heat the house , so may stay with the seasoned ones instead , but great if you can afford them”

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Posted 9 years ago

Thank you Harbans we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“My previous crate had decent sized logs which burnt well well and why I accordingly re-ordered another crate. However the crate I received prior to Christmas had very small logs, in fact I wouldn't even call some of them logs at all as I now use some of them for kindling and the rest being small they burn in no time.”

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Posted 9 years ago

Dear David, All of our logs should fit in the specification listed on the website, if you have received anything different in size, we will be happy to work on fixing the issue. A member of our team will contact you shortly to follow up on that.

Posted 9 years ago

“As always, prompt delivery and good service from the logistics company. I regularly order pallets of either Ash or Oak and am happy to report that the quality is exceptionally good.....personally, I would like an option for longer logs as we do have a double-ended wood burner!”

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Posted 9 years ago

Thank you Dianne, your positive feedback is very valuable for us. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Prompt delivery and arrived as stated so didn't have to waste time hanging around for hours waiting for the delivery. The wood is fantastic and burns really well, so all in all I am really happy with The Luxury Wood Company”

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Posted 9 years ago

Thank you Marie, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“We have ordered twice and they have been very good in organizing the deliveries, and their communication throughout. I would not hesitate in recommending them based on my experiences to date.”

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Posted 9 years ago

Thank you Ryan, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Did LWC I believe I must have been sent Oak instead of Ash. I am struggling to get much heat from my log burner and have to continually tend the burner to keep it going and it struggles to give any flame at all. When I used some ash the other day left over from my last order all was fine and back to normal. I run a guest house and this burner is important for my business and I cannot accept this for the future. I shall be buying some more wood to use with this so that can use it but from my previous supplier (White Horse). Kind regards Stephen”

Helpful Report

Posted 9 years ago

Dear Stephen, A member of our staff has contacted you in regards of this, we will follow up with the warehouse to check if the correct crate was dispatched. We will make sure to resolve the issue if a wrong crate was sent.

Posted 9 years ago

“This is our first time using The Luxury Wood Co we are very impressed with the service prompt delivery an excellent product with a very high heat output. Will definitely be ordering for next time.”

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Posted 9 years ago

Thank you Heather. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“Great delivery service and oak wood logs are the best I've had ,will use again and recommend .”

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Posted 9 years ago

Thank you Chris, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“The quality was excellent and the large pallet was very full. The driver helped us move the load into our garage .We are very satisfied. Thank you”

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Posted 9 years ago

Thank you John and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“promp delivery. competive price”

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Posted 9 years ago

Thank you Leslie your positive feedback is very valuable for us.

Posted 9 years ago

“I RECEIVED WHAT I HAD ORDERED”

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Posted 9 years ago

Thank you, this positive feedback is very welcome!

Posted 9 years ago

“Excellent service from ordering to specified delivery. However, the heat logs are now in 10kg packs (were 5kg). These packs are too heavy for some customers who may be lacking in the muscle department. The logs also leave 2-3 times as much ash as the previous ones; I have to empty the grate 2-3 times a week now instead of once. Not a step forward - I shall seriously have to consider whether I use these next time.”

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Posted 9 years ago

Thank you, Paul. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“The whole process was quick and easy. The delivery was organized very efficiently. A professional service from sart to finish.”

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Posted 9 years ago

Thank you Stuart, we are very happy to hear that you love our products and our customer service is on great level.

Posted 9 years ago

“Very good quality wood. This was the second time i purchased the wood from The Luxury Wood Company and I will purchase it again. Only a slightly negative note about the delivery company that did not communicate the delivery date: only by chance somebody was at home when they turned up unexpected.”

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Posted 9 years ago

Thank you, Marco. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“The delivery company rang and didn't know I had requested a certain day. So between us we agreed to have the logs delivered am on the 20th. I rang The Luxury Wood Company about 12.30 on the 20th asking what's going on, and explained. You then rang the delivery company and could not get hold of them and said you would ring back, which you did five minutes later to tell me that you'd contacted them and they said they would be delivering between 2 and 4pm that day. Five minutes later it was delivered!!!! then there was no pallet truck, it wasn't requested I was told. My other suppliers who I will be going back to explained that there drives were very helpful and where convenient would drop the pallet where I requested. The driver was very helpful, no problems. I then rang a friend who I new had a pallet truck and we moved the pallet from my drive to a more secure location. That cost me a bottle of wine and £10. I'll let you decide whether I am impressed with, what do you call yourself ''The luxury Wood Company''”

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Posted 9 years ago

Dear Roger, We apologise for any inconveniences caused by our delivery partner. I have sent you an email with further information in regards of your delivery. I am looking forward to hear from you.

Posted 9 years ago

“Great product & the customer service is superb (big thanks to Dayann.) very slick operation”

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Posted 9 years ago

Thank you Richard, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Constantly kept informed of the delivery progress of your order, excellent quality of wood and great price. Just ordered the large pallet which I am extremely happy with. Had many orders and never been disappointed.”

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Posted 9 years ago

Thank you Heather, we appreciate the positive comments and look forward to hearing from you again very soon!

Posted 9 years ago

Thank you Heather, we appreciate the positive comments and look forward to hearing from you again very soon!

Posted 9 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews