The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,883 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and prompt delivery of a high quality product”

Helpful Report

Posted 9 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“As an old customer I keep coming back to you because the logs are always good value and hardly any waste. .”

Helpful Report

Posted 9 years ago

Thank you Jean, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Great fires with lots of heat. Makes our home in Winter so...... cosy & warm. Fast delivery with helpful courteous delivery men.”

Helpful Report

Posted 9 years ago

Thank you Robert, the positive feedback is very welcome!

Posted 9 years ago

“pleased with the price and logs good value”

Helpful Report

Posted 9 years ago

Thank you Kenneth, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Excellent Service”

Helpful Report

Posted 9 years ago

Thank you Gerard, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Another two perfect crates of ash logs. I have a wood fired oven and they work in it a treat and in the winter in one of my three woodturning stoves. I've never looked back since changing to The Luxury Wood Company. Some of your logs burning away in the photo of my wood oven.”

Helpful Report

Posted 9 years ago

Thank you, the positive feedback is very welcome!

Posted 9 years ago

“We have been ordering logs here for the last three years, but this batch looked a little worse than usual, as if the logs were leftovers from somewhere rather than the usual quality. Also we always had some complimentary kindling and starter s but nothing this time.”

Helpful Report

Posted 9 years ago

Hello Renata we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority.

Posted 9 years ago

“Smiled at their definition of logs , kindling would be match sticks.”

Helpful Report

Posted 9 years ago

Dear Desmond, We are sorry to hear that you are not happy with the sizing of our logs. All of the logs we sell should fit in the specification on the website. A member of our team has contacted you via email to look into this for you. We will be happy to assist, should any issues need resolving.

Posted 9 years ago

“Efficient dispatch & delivery of nice quality logs. Will buy again.”

Helpful Report

Posted 9 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Very helpfully staf all my questions answered with care and politeness can't thank them enough”

Helpful Report

Posted 9 years ago

Thank you, Maldwyn! We are happy that we could help, feel free to always contact us if you need any assistance! We will be looking forward to hear from you again!

Posted 9 years ago

“Great product; Great service; Delivered as promised.”

Helpful Report

Posted 9 years ago

Thank you Jeremy, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“Their wood is brilliant. It is dry, well trimmed and neatly packaged. (I buy the nets of ash). On top of that their delivery system is extremely efficient. No false promises - when they say it will arrive, it does.”

Helpful Report

Posted 9 years ago

Thank you Jonathan, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“On time, good quality, expectations met”

Helpful Report

Posted 9 years ago

Thank you Mark, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Very efficient office staff - who always reply, phone or email, and when asked about delivery, went through to the driver to confirm. Highly recommend, as I have used other, less efficient firms - well, firms that use less efficient courier companies! By far the best and most economical. Will definitely use again. It isn't hard to tell the companies that value their customers, and this is one that does!”

Helpful Report

Posted 9 years ago

Thank you Gillian, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“We have bought logs from several suppliers in several parts of the country and have been very pleased with the quality. My wife says we should support local companies where we can , so we bought from this company in DONCASTER. THE QUALITY IS DISGUSTING TO SAY THE LEAST.---I would say that 40% of the crates was no better than kindling. I will never buy from these bandits AGAIN”

Helpful Report

Posted 9 years ago

Dear Tony, we are not in Doncaster and we have no record of a purchase from yourself.

Posted 9 years ago

“Prompt arrival of good quality, well packed logs. Efficient delivery.”

Helpful Report

Posted 9 years ago

Thank you for the positive feedback, we will make sure your next order with us is also a positive experience!

Posted 9 years ago

“Easy to order, delivery tracked throughout the process. Good quality product.”

Helpful Report

Posted 9 years ago

Thank you, Mike. We hope to provide even better service next time around and earn that last star!

Posted 9 years ago

“Good price”

Helpful Report

Posted 9 years ago

Thank you, the positive feedback is very welcome!

Posted 9 years ago

“Hello super service, and the best supplier. Wood is well seasoned and dried gives a really good fire, very little ash. Very happy customer”

Helpful Report

Posted 9 years ago

Thank you Patricia, the positive feedback is very welcome!

Posted 9 years ago

“Very easy to order online with good order tracking. Delivery was arranged by local haulage company whose driver was happy to manoeuvre pallet to my requested spot. Logs fairly uniform and a good length for our wood burner although some would have benefited from being split.”

Helpful Report

Posted 9 years ago

The Luxury Wood Company is rated 4.5 based on 4,883 reviews