The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“Excellent value delivered very quickly.”

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Posted 8 years ago

Thank you Jolyon, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Second order from this company. Fairly good product let down by a poor delivery experience twice and won't be ordering again. Both times I had to chase to find out if the delivery was booked and when for. Then again on both times I had to double chase the delivery company when they missed their slot. Finally, on both occasions they struggles to get the load off the truck and suggested just dumping it on the drive despite that not being the service we paid for, incidentally the web site says to explicitly NOT leave briquettes outside. So after a lot of chasing and then discussion with delivery driver we eventually get our product, but it's a cowboy service at best.”

Helpful Report

Posted 8 years ago

Dear customer, Thank you for your feedback, we feel let down by the depot in your area on this occasion. A member of our team has emailed you to follow up on that, we are looking into resolving this for your future orders. Please check your inbox for further comments.

Posted 8 years ago

“Good price and delivered on time”

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Posted 8 years ago

Thank you James, your positive feedback is very valuable for us.

Posted 8 years ago

“Very quick and efficient service. Driver very helpful in getting the logs into the garage. Great fuel.”

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Posted 8 years ago

Thank you, Sam. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Because we are retired and have only one source of heating i.e. the Wood Burner we appreciated the Summer Offer on the Kiln Dried Logs and hope very much that the prices can be kept low”

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Posted 8 years ago

Dear William, Thank you for your feedback. Your comments have been noted. We are hoping to hear from you soon and provide a 5 star service on the next occasion.

Posted 8 years ago

“The ordering went smoothly and the transport company phoned me on Tuesday to ask when they could deliver, as the weather had been changeable we picked Friday morning as the forecast was dry. At noon there was no delivery so I phoned to be told my logs hadn't been put on the lorry but they could deliver at 4.00pm. I agreed. About 4.00 pm it started to drizzle, by the time the guy had dumped the pallet on the drive it was raining and got heavier. We got soaked putting the logs in the log stores and so did the logs. If they had delivered as agreed in the morning it would have been fine but poor delivery let me down and not for the first time with Luxury Wood.”

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Posted 8 years ago

Dear Tim, Thank you for your feedback. We were not aware of any issues with your delivery, a member of our team has sent you an email and is currently looking into the problems you have had with the depot in your area. We will make sure to organise a lot smoother delivery process with your next order.

Posted 8 years ago

“Great service but more importantly the wood is fantastic, well cut with no rubbish, dry and burns really well. Also a good price for the Hugh amount of wood packed into the crates Would I buy again? Yes!”

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Posted 8 years ago

Thank you David, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Very pleased with the service. Thank you.”

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Posted 8 years ago

Thank you Inessa, the positive feedback is very welcome!

Posted 8 years ago

“First rate service. We don't use anyone else. The logs are as described.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Easy to set up an account an order. Good choice Delivery arrived a few days later to Scotland. Product delivered was exactly what I ordered. nick Ayr Scotland”

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Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“Delivery on time. Helpful driver. Quality of wood excellent as usual.”

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Posted 8 years ago

Thank you Michael, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Ordering, delivery and delivery driver - excellent. Nice to get a small discount for my first order on the new site - always appreciated. Wood appears dry but some would appear a bit small - took this up with the company who said those pieces were "fillers" to ensure the customer gets a solid crate of logs. Had a concern about how full the crate was as had also ordered kindling which was transported on top of the crate and I suggested to the company that this had taken away some log space - they said no - fair enough - I'll check my next crate with no kindling to compare. I'll definitely order again.”

Helpful Report

Posted 8 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Great coms , service and wood is 5star. Thanks”

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Posted 8 years ago

Thank you Mark, the positive feedback is very welcome!

Posted 8 years ago

“You are too expensive, bring your prices down.”

Helpful Report

Posted 9 years ago

Dear John, We are sorry to hear that you are not happy with our prices, we try to stay as competitive as possible and we believe we offer one of the best prices. Please do contact us if you found a better price for what you have ordered and one of our team members will be happy to look into that for you.

Posted 8 years ago

“The quality of the products are good. It is annoying when shortly after placing an order an email is received with reduced prices on offer. Also my last order was sent on 2 pallets when I had paid for 3 which made unloading very difficult”

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Posted 9 years ago

Thank you, John. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Excellent service and good product”

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Posted 9 years ago

Thank you Kevin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Good product, delivery on time. Good customer support to ensure delivery could be made to house.”

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Posted 9 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Extremely friendly reply to my order. Wood was delivered on the day I requested it and was able to find out when the carrier would arrive. Delivered as near to the door as possible. Had the logs in nets as it was easier to handle and stack . Have burnt a couple of logs which were nice and dry and gave out a good heat. I bought 70 nets so it will be a while before I need to buy anymore.”

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Posted 9 years ago

Thank you Jane, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Easy to order delivered with complete satisfaction, I will not hesitate to order from lwc next year. Thank you”

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Posted 9 years ago

Thank you Stephen, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Very good customer service”

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Posted 9 years ago

Thank you Kerry, your positive feedback is very valuable for us. We are very happy to hear that you think our customer service is on an excellent level.

Posted 9 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews