The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wood pellets themselves burn well, but the bags of pellets are sometimes really damaged which is wasteful. We also need more notice of delivery from our courier service.”

Helpful Report

Posted 9 years ago

Dear Mollie, Thank you for your detailed feedback, our team has taken it into consideration and will aim to provide even better service on your next order with us.

Posted 9 years ago

“Quick delivery and was as described it was the first time I have ordered wood as we have only just had log burner installed certainly use them again”

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Posted 9 years ago

Thank you, David. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Logs are first class. Burn well, plenty of heat, low ash and look super in a log store .”

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Posted 9 years ago

Thank you Michael for the kind words, we will make sure that your next experience with us is also positive!

Posted 9 years ago

“Generally good service and delivery. In last delivery one bag was split and only had 1/2 pellet left in it. I am have ordered from LWC 4 times and will do again. Good quality pellet and helpful staff. Thanks”

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Posted 9 years ago

Dear Mark, Thank you for your feedback, we generally always compensate our customers if they have received damaged goods. That requires our customers to get in touch after receiving the order and we are always ready to resolve the problem. A member of our team will contact you shortly to look into that for you.

Posted 9 years ago

“Both times I've ordered full pallets and the wood has been great, delivery people helpful and excellent communication. Even thought my kindling was left off my order but was inside the pallet. Will use each year. Why go anywhere else”

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Posted 9 years ago

Thank you Daniel, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Quality wood,easy to order and helpful delivery”

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Posted 9 years ago

Thank you, Bruce. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. The positive feedback is very welcome!

Posted 9 years ago

“Product is fantastic and the driver was excellent with his delivery skills and offloading in a challenging space.”

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Posted 9 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“A very good product and superb delivery”

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Posted 9 years ago

Thank you, the positive feedback is very welcome!

Posted 9 years ago

“It's the first time I've used The Luxury Wood Company, and have been impressed with their helpfulness, and follow up of the order. Delivery man was brilliant, we have a long-ish drive on a slight incline, but he was happy enough to bring the pallet down and position exactly where I wanted. The products themselves are exactly as advertised. Will be ordering from them again. Thank you.”

Helpful Report

Posted 9 years ago

Thank you Pamela for the kind words, we truly appreciate your feedback and we are happy to hear that we have performed on the level that our customers deserve. We hope to hear from you soon!

Posted 9 years ago

“Very efficient service, delivery driver very helpful would recommend.”

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Posted 9 years ago

Thank you Carole for the positive feedback! Be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Good quality bit expensive”

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Posted 9 years ago

Thank you, William. We are sorry we did not get a perfect rating from you this time. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“we have had quiet a few loads of fuel of you and apart from one bad delivery driver (beyond your control) we have no complaints. I particularly like this last load of B grade wood very good value considering we burn quite a lot each winter. Thank you”

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Posted 9 years ago

Thank you Stephanie, your positive feedback is very valuable for us. We are very happy to hear that you love our products and we hope that the drivers will always be helpful in future.

Posted 9 years ago

“Good quality product. We wasn't at home when delivered, driver very kindly put wood chip bag on pallet under carport.”

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Posted 9 years ago

Thank you Tim, the positive feedback is very welcome!

Posted 9 years ago

“Ordered a cubic metre of bark chips.. easy ordering, good price, delivered to agreed time and product is good..it was dry, covered to protect from rain and easy to apply...overall v good!”

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Posted 9 years ago

Thank you Nick, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Excellent product! Purchase was easy and the went through as described! Delivery driver went above and beyond to help with the full pallet I had purchased. Probably more than he should!! Thanks”

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Posted 9 years ago

Thank you for the positive feedback, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“It is a pleasure to write a review for a company that provides such consistent quality both in service and product. I can't honestly think why I would look elsewhere for my firewood supplies as your prices put everyone else in the shade. Keep it up and thanks to you, very warm regards!”

Helpful Report

Posted 9 years ago

Thank you Jon for the kind words! We are very happy to hear that you think our products and customer service are on excellent level. We will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Good product, delivered on time as arranged, very helpful driver (Thank you to Armstrong Logistics). Well packaged with useful kindling once the pallet had been broken up!”

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Posted 9 years ago

Thank you Chris, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“I have a biomass boiler and have used several companies in the past, what sets the Luxury Wood Company apart is customer service. My recent delivery had to have a damaged bag removed before shipping, customer services contacted me to advise of this fact and reassured me that I would be credited for the missing bag. When the delivery arrived there were further bags which were damaged. I contacted the company who credited the damaged bags immediately, not all companies have such a commitment to customers.”

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Posted 9 years ago

Thank you Debra! We are very happy to hear that you think our customer service is on an excellent level. We will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Delivered on time and left at the kerb side and the wood very dry as promised.”

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Posted 9 years ago

Thank you Simon, the positive feedback is very welcome!

Posted 9 years ago

“Product is great. 3rd time i have used them. However delivery not so good. The last pallet was left part blocking the road i live on.”

Helpful Report

Posted 9 years ago

Dear Keith, Thank you for your positive feedback in regards of our products, we are sorry to hear that your delivery did not go as planned, please contact us prior to placing an order with us and a member of our team will make sure to arrange your delivery.

Posted 9 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews