The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,872 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,872 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wood burns well gives out plenty of heat. Delivery service leaves a lot to be desired, as soon as driver got out off lorry he said he wouldn't Be delivering to us again even though we had put in instructions That we live on county roads, also they had previously delivered to my Neighbour. If the delivery service was better would give 5 stars.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, we were not aware of any issues with the delivery of your order, please contact us prior to placing an order with us and a member of our team will assist with your delivery arrangements and make sure your next order with us is a 5 star experience!

Posted 8 years ago

“Delivered on time, reliable.”

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Posted 8 years ago

Thank you, Peter. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end.

Posted 8 years ago

“This was my first experience at buying wood for our new wood burner. I ordered two large crates of ash to take advantage of the discount offered. The crates were well filled with good sized logs and the moisture content was excellent, at around 6%. Overall, the best value for money I could find. Delivery was effected on time and the driver was very helpful. I have, and will continue to, recommend Luxury Wood to others.”

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Posted 8 years ago

Thank you Katrin, it is indeed lovely for us to hear that we have earned your trust and that you have enjoyed our products and service! We will be looking forward to hear from you and do even better on the next occasion!

Posted 8 years ago

“Great product, great delivery within time advised”

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Posted 8 years ago

Thank you Juliet, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our delivery service is on an excellent level.

Posted 8 years ago

“Wood is a good quality dry and ready to burn but for the second time the delivery was a farce, no notice that the wood was being delivered just turned up and then I had to get my son to come over and get the wood onto my drive, the first delivery man could not even pull the pallet out of the back of the lorry. Good wood poor delivery service”

Helpful Report

Posted 8 years ago

Dear Christopher, we are sorry to hear about the inconveniences you have experienced during the delivery of your order, our team was not aware of any issues with your order. A member of our team will contact you shortly to look into this for you.

Posted 8 years ago

“We are repeat customers and always find the quality of the wood to be excellent. Delivery is very quick and the order is always well packaged.”

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Posted 8 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Well organised deliveries, excellent product & good value compared to local competitors.”

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Posted 8 years ago

Thank you Simon, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our delivery service is on an excellent level.

Posted 8 years ago

“Great wood as ever and the new heat logs are really good to burn and less splintery than the previous ones.”

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Posted 8 years ago

Thank you Mark! We are happy to hear that you like our new heat logs, we will keep these in stock and hope to hear from you soon!

Posted 8 years ago

“Superb service and delivery at good value for money. Consistently high quality of product”

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Posted 8 years ago

Thank you Andy, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Good products. Friendly service. Fair price.”

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Posted 8 years ago

Thank you Jeffery, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Delivered promptly and on the day promised.”

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Posted 8 years ago

Thank you Andrew, the positive feedback is very welcome!

Posted 8 years ago

“Staff very helpful”

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Posted 8 years ago

Thank you Wayne, your positive feedback is very valuable for us. We are very happy to hear that our customer service is on an excellent level.

Posted 8 years ago

“Not necessarily blaming the supplier here, perhaps more the delivery company? We made notes about access to our farm requesting a 7 ton vehicle. This was totally ignored. The pallet full of wood was droped at the bottom of our track 200 meters away from our barn, because a large truck was sent instead! Needless to say I was not happy and may not re-order as carting a load of wood with a wheel barrow that far is far from easy when you have a bad back !! We also made clear instructions for the driver to find us, whish was not passed on, driver struggled to find us as he was not given the instruction. Poor on shipping, otherwise good quality wood.”

Helpful Report

Posted 8 years ago

Hello Daniel, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk

Posted 8 years ago

“The wood pellets themselves burn well, but the bags of pellets are sometimes really damaged which is wasteful. We also need more notice of delivery from our courier service.”

Helpful Report

Posted 8 years ago

Dear Mollie, Thank you for your detailed feedback, our team has taken it into consideration and will aim to provide even better service on your next order with us.

Posted 8 years ago

“Quick delivery and was as described it was the first time I have ordered wood as we have only just had log burner installed certainly use them again”

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Posted 8 years ago

Thank you, David. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Logs are first class. Burn well, plenty of heat, low ash and look super in a log store .”

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Posted 8 years ago

Thank you Michael for the kind words, we will make sure that your next experience with us is also positive!

Posted 8 years ago

“Generally good service and delivery. In last delivery one bag was split and only had 1/2 pellet left in it. I am have ordered from LWC 4 times and will do again. Good quality pellet and helpful staff. Thanks”

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Posted 8 years ago

Dear Mark, Thank you for your feedback, we generally always compensate our customers if they have received damaged goods. That requires our customers to get in touch after receiving the order and we are always ready to resolve the problem. A member of our team will contact you shortly to look into that for you.

Posted 8 years ago

“Both times I've ordered full pallets and the wood has been great, delivery people helpful and excellent communication. Even thought my kindling was left off my order but was inside the pallet. Will use each year. Why go anywhere else”

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Posted 8 years ago

Thank you Daniel, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Quality wood,easy to order and helpful delivery”

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Posted 8 years ago

Thank you, Bruce. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. The positive feedback is very welcome!

Posted 8 years ago

“Product is fantastic and the driver was excellent with his delivery skills and offloading in a challenging space.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,872 reviews