The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the variety of special offers to the ease of ordering, the speedy delivery and the quality of the product it is difficult to see how the whole process could be improved.”

Helpful Report

Posted 9 years ago

Thank you Douglas, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Quick efficient delivery. Just need a solution to re-cycle the bags and pallets!!”

Helpful Report

Posted 9 years ago

Thank you,Terry. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Excellent products delivered in 2 days, at reasonableness price. Made me feel happy to do my bit for recycling our planet's resources. Thanks”

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Posted 9 years ago

Thank you Peter, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Rubbish Product ! I ordered a BARK MULCH BULK BAG (1M3). This was ugly looking, decomposed compost, full of big twigs and not a bark at all. Returning it might have been full of headache , so i used it as bottom layer in my garden and then ordered a good quality bark from another supplier for top layer”

Helpful Report

Posted 9 years ago

We are sorry to hear that the mulch received was not of the quality expected, a member of our staff has contacted you to look into this for you. If there is any problems with the product received, we will make sure to put things right.

Posted 9 years ago

“The crate of wood was at least one third smaller than the one shown in the photo on the website. Some of the wood was covered in live moss- how can that be if the wood is kiln dried. I ordered a batch of hardwood and many of the logs look like pine type. I tried to e mail the company about my disquiet and had an automatic response stating there was an issue with aol and I had to make contact another way. The driver put the crate so close to my window that it was leaning on my pic windowframe. I have pictures if you wish. Not happy and will not order from you again as poor value for money”

Helpful Report

Posted 9 years ago

Dear Julia, Firstly I would like to apologise for not being able to make contact with you, as explained this is due to technical difficulties. I have contacted you in order to look into the problems you have described and am looking forward to find a solution. Once again our deepest apologies. We will make sure your experience ends up to be a lot more positive.

Posted 9 years ago

“The quality of the logs, excellent. I asked for small logs and was pleased that the size was suitable for my small open fire. The delivery company is as their name states, first class. They always bring the pallet up behind my gates, which is extremely helpful to me. Ordering from yourselves, service excellent. I look forward to my next Summer delivery”

Helpful Report

Posted 9 years ago

Thank you Kay, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“The first time I used Luxury Wood Company I received very small logs I remarked on this at the time and on my next delivery I requested big fat logs. My next delivery I received clean dry big fat logs. You listened :-)”

Helpful Report

Posted 9 years ago

Dear Debs, We are happy to hear that we have improved our service, feel free to contact us in future if you need us to prepare you a crate filled with large logs! We are looking forward to hear from you!

Posted 9 years ago

“Excellent timber at a reasonable price plus quick delivery. I purchased a double pallet which had the added bonus of providing lots of kindling. A good result.”

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Posted 9 years ago

Thank you Philip, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“The Oakley sleepers are excellent and just what l wanted, not contaminated by oil or discolored by pressure treated preservatives.”

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Posted 9 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“The quality of the mulch was most excellent.”

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Posted 9 years ago

Thank you, the positive feedback is very welcome!

Posted 9 years ago

“Quick delivery. My o ly concern you should clearly show the weight of each Jumbo,Large Half Large and so on. The discrimination used are not good”

Helpful Report

Posted 9 years ago

Thank you, William. We are sorry we did not get a perfect rating from you this time. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“I was disappointed in this crate of kiln dried ash logs as there was an amount of young lightweight wood in the crate.”

Helpful Report

Posted 9 years ago

Dear Malcolm, We are sorry to hear that you were unhappy with some of the logs received, as a general rule, the lighter a log is, the drier it is. Properly dried logs will burn better and give a lot more heat. We want to make sure your experience with us is positive, a member of our team has emailed you to follow up on that with you.

Posted 9 years ago

“very happy with the service we recieved arrived on time will use again”

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Posted 9 years ago

Thank you Jacqueline, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“The wood is of a good quality, but contained a lot of very small pieces (good for kindling) and timber debris. Unfortunately the pallet was constructed so that the pallet truck could only pick it up on the long side, and as such it was too wide to go through our side garden gate, which resulted in a lot of manhandling!!”

Helpful Report

Posted 9 years ago

Dear Roger, We were not aware of any issues with your order. A member of our team has emailed you to look into this for you, should there be any issues, we will be happy to look for resolution with you.

Posted 9 years ago

“Arrived on time very pleasant member of staff.”

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Posted 9 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Excellent product, timely delivery. All you could ask for.”

Helpful Report

Posted 9 years ago

Thank you, the positive feedback is very welcome!

Posted 9 years ago

“Excellent customer service and prompt delivery of a high quality product”

Helpful Report

Posted 9 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“As an old customer I keep coming back to you because the logs are always good value and hardly any waste. .”

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Posted 9 years ago

Thank you Jean, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Great fires with lots of heat. Makes our home in Winter so...... cosy & warm. Fast delivery with helpful courteous delivery men.”

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Posted 9 years ago

Thank you Robert, the positive feedback is very welcome!

Posted 9 years ago

“pleased with the price and logs good value”

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Posted 9 years ago

Thank you Kenneth, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews