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The Luxury Wood Company Reviews

4.5 Rating 4,816 Reviews

88 %

of reviewers recommend The Luxury Wood Company

Company Reviews

Product Reviews

4.5

Based on 4,816 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

Brian Griffiths

The Luxury Wood Company 5 star review on 11th September 2023

The Luxury Wood Company 5 star review on 11th September 2023

The Luxury Wood Company 5 star review on 7th September 2023

The Luxury Wood Company 5 star review on 7th September 2023

The Luxury Wood Company 5 star review on 6th September 2023

The Luxury Wood Company 5 star review on 31st August 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Logs are great. I would have given 5 stars but the service is let down by the delivery. We are used to being given a time-slot or the opportunity to track the driver. "Sometime tomorrow" is not really good enough nowadays and we do need to be at home in order to direct the driver when he arrives; and to put the logs away.”

Posted 2 years ago

“Very helpful when I enquired about an issue and they dealt with it promptly and my oak turned up when they promised and the quality it great I’ll be buying from them again”

Posted 2 years ago

“I have not used the birch logs yet, so cannot comment on performance. There are a number of logs that are far too big to go in my wood burner. I am fortunate that a neighbour has a bigger fire box, so can exchange. Delivery was much better as driver was able to wheel them up drive to my door.”

Posted 2 years ago

“After a few annual purchases I can say the product is consistent and of good quality. I have never had an issue with ordering or with the end product. The delivery firm are friendly and were respectful of my property. They were able to place the crate exactly where I wanted it on every occasion. All in in took about an elapsed week from order to delivery. The only criticism I have is with delivery updates. I was not able to work out how to contact the Pallex team to find out what date they were planning to deliver. They were supposed to contact me to "Book it in" but that never happened.”

Posted 2 years ago

“always good service good logs, rather a lot of small bits in this last delivery though”

Posted 2 years ago

“Fist time we've bought from The Luxury Wood company. We're very pleased with the logs we bought though too early to say how well they burn as we haven't lit our woodburner yet. They were well packed and we were able to track delivery online. The log size is as described so I expect if they burn as well as they should that we will definitely be ordering again. B and C Hunt Newmarket”

Posted 2 years ago

“I ordered two giant crates of logs, one for myself and one for my sister living in North Wales. Although my crate was delivered a day earlier than expected with no prior notification, the delivery man was really helpful and got it into my garage with no problems at all - first rate guy. My sister's delivery was a nightmare from start to finish. First I got an email from Pallex saying it would be delivered at 5.30 p.m. - rang my sister to say it was on its way as it was after 5 pm when I saw the email. It never arrived but at 5.38 I got an email saying it had been delivered. I contacted Pallex head office but the local deport must have closed for the day. In the end it turned out that it had not even left their local depot. It finally turned up without any prior notification but fortunately my sister was at home. She said he was the worst delivery driver she had ever dealt with - did not want to put it into the garage and these are enormous crates of wood. I found it annoying as I have been buying a crate as a birthday present for a number of years and she has a lot of hassle with the delivery.”

Posted 2 years ago

“Love the quality of the wood but I find some of the logs are too big, (not the length) meaning I have to split them before I can use them”

Posted 2 years ago

“Excellent service and good wood! Some of the logs are rather small but it’s good to have some variable sizes in the load tbh and only to be expected.”

Posted 2 years ago

“My preferred way of delivery and bagging but have to pay compared with my local supplier”

Posted 2 years ago

“Good price for wood, communication could have been better.”

Posted 2 years ago

“My last order was not up to the usual standard of logs. Many more shorter ,well under 250mm long not a problem in itself but overall lessens the volume and weight received. The crate was the cheapest ash logs currently available. Good quality logs are becoming very hard to find. Would not recommend as received this time. Well wrapped and protected it has to be said.”

Posted 2 years ago

“I have been purchasing wood from this company for 4 years now and had now issues, the order has been quick to arrive and I have received a telephone call from the courier to arrange a specific delivery day. However this years delivery went a little wrong and I came home from a long 4.5 hour journey to find the crate dropped on the drive and then having to spend another 2 hours moving the wood into my storage place (courier normally delivers and places the crate in the storage area with the pallet lift). I did not seem to get a phone call from the courier however I have been getting an excessive volume of scam calls to my mobile so not sure who is to blame. If you are in my position with lots of scam calls, you need to endeavour to answer unrecognised numbers as it maybe the courier. It maybe helpful for Luxury Wood to update the customer with courier details so any courier phone calls can be filtered out.”

Posted 2 years ago

“This was my first delivery from Luxury Wood .All looks good and well packed on the pallet as described. However not so good on delivery.Given that I am 83 I needed to arrange for assistance to be on hand .I was told that I would be notified 24 hrs ahead of delivery.The driver called me 30mins before he would be arriving.I must say that the driver was most helpful and would not take any form of gratuity.Fortunately a passer by offered a helping hand and and the pallet was quickly moved to the back of the garage. I must stress that it is is vital for advance delivery time be given 24hrs ahead of delivery. I have given this review 4 * but it was close to being 3* because of the delivery issue.”

Posted 2 years ago

“Wood delivered on time and very well packed . Shall be using in future”

Posted 2 years ago

“The wood always arrives well wrapped and dry. Have noticed in the last 3 years that some wood is very light compared to the excellent quality a few years prior and not sure why this is. Delivery has also changed, in the past I would get a phone call from the shipping company but now they just turn up with the wood at my door. Luckily I’ve been at home but what if I wasn’t?”

Posted 2 years ago

“Prompt delivery and have previously used Luxury Wood Company pellets and have no problems. Unfortunately 3 bags on the pallet were damaged and pellets were spilling out. From experience I choose to dispose of damage bags as they might of absorbed moisture and could affect boiler operation. I believe the damage occurred during transit which I cannot hold Luxury Wood Company responsible for”

Posted 2 years ago

“Very grateful to the driver for negotiating our lane and delivering your excellent 'logs”

Posted 2 years ago

“Product is good however I have noticed log lengths are 1-2 inches shorter than last year, same number of logs per net, but at yet an even higher price! The very definition of shrinkflation. Good delivery from very helpful driver from Baytree Transport, Newbury”

Posted 2 years ago

“I have ordered wood from LWC for several years and with a couple of minor blips have received excellent service. This time I placed an order and received confirmation, but that was all. A week passed and no communication (usually receive a delivery date within a day or so). Next working day I was in a meeting and received a call to say that the driver was outside my house trying to deliver my wood. I had not had any notification of this, but the driver was very understanding and left the wood where I asked him to. Emailed customer services who were very apologetic, and blamed the delivery company, but in the past notification was always sent from LWC, not the delivery company. I do hope this is not an indication of usually high standards being lowered.”

Posted 2 years ago

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The Luxury Wood Company is rated 4.5 based on 4,816 reviews