The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product and excellent delivery. I would use them again”

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Posted 4 years ago

“Quick delivery,briquettes are good but expensive.”

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Posted 4 years ago

“The first two large pallets we had from luxury wood co were very good, however the last load we purchased about 2 weeks ago were not very good, some of the logs were so small we can use as kindling wood. Looking through the logs they are very bitty not like the first two loads, they burn far too quickly.”

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Posted 4 years ago

Dear Julie, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with more details regarding your latest order.

Posted 4 years ago

“Needs to protect the pellets better as had 6 torn bags in my last delivery.”

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Posted 4 years ago

Dear James, we are sorry for the unfortunate delivery experience. Sadly, some forklift drivers do not pay enough attention. If you would like to discuss this further please contact us on support@luxurywood.co.uk with order details and pictures of the damaged goods.

Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Exceptionally helpful and efficient delivery from Aylesbury Logistics”

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Posted 4 years ago

“Excellent service when ordering and the delivery driver was very professional had to wait 14 days for the delivery which Wes in the time scale. The oak is beautiful but the sleepers were slightly bowed but still looks great. Thank you luxury wood company”

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Posted 4 years ago

“Easy to use website and consistently good quality product and efficient delivery system. Only once in three years have had a problem with the loose packing of sacks. Sent pictures to Customer Services of delivery and previous sacks and was given credit on next delivery.”

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Posted 4 years ago

“The wood is always good, however the delivery service leaves a bit to be desired. We received a phone call at 5.30 on Thursday night and the lady informed me that our wood would be delivered on tomorrow. As that was not convient I asked if it could be delivered the next week. We agreed it would be delivered on the Tuesday. We stayed in all day & phoned at 4.30. The lady who answered said our wood wasn’t even with them yet. It finally got delivered on the Thursday. Luckily we were not at work that week. Unfortunately this is not the first time the delivery has been unreliable.”

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Posted 4 years ago

“This year's wood is better quality than last year. Prompt and efficient delivery also.”

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Posted 4 years ago

“The quality of the wood that was delivered is very good. The crate was tightly packed that is also good. My only criticism was with regards to the actual delivery - the driver was polite and helpful. However, from the point of view of Health & Safety he had been poorly trained and the effort expended by him in use the manual fork lift device and turning it within the lorry gave me - and I believe the driver - some qualms. However, please see comments on delivery. We had been given an erroneous delivery date by your agents. The date given was too soon! However, on the day of delivery we had not been notified and delivery was around 16:00”

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Posted 4 years ago

“Have to compliment the company in their pricing and delivery service. I’ll look at the wood I buy next time as I think the beech I bought burns too quickly. I think one of the factors Is the size of the logs. They’re very small. However I’d certainly try them Again with a different wood to see how that goes.”

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Posted 4 years ago

“Wood comes in crates that go through my gate rather than have to come over the cattle grid. (Good as too many idiots block the turning circle). Good quality wood with few knots so much easier to split. Alder makes a great second-level lighting wood; easy to split, light, and easy to ignite. Oak is a good main fuel. Shame that Oak half crates ran out but birch nets a good top-up compromise as easy to stack at the end of the season if any left over. Lighting wood is a bit inconsistent, too bitty but I can probably split Alder to do the job.”

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Posted 4 years ago

“I have used LWC for buying oak sleepers and ash firewood, both experiences have been good. Their sleepers were great quality and reasonably priced, very happy with them. The kiln dried firewood (large crate) has been fine, handfuls of logs were over 20% moisture content (measured in the middle after splitting) and a few were a bit 'narly' (grade B types in my opinion) but the majority were just under 20% moisture content and of a high quality. Will use again.”

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Posted 4 years ago

“Prompt delivery, burn lovely. Very pleased.”

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Posted 4 years ago

“Delivered on time burns well will buy again 👍”

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Posted 4 years ago

“I was told that the 60 nets was the same as a large crate, im not so sure as I am going through the nets very quickly. The Ash appears to burn very quickly, I would have preferred Oak but you were out of stock. Still you are good value for money”

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Posted 4 years ago

“Very pleased with the service and products, only minor complaint was that they didn't give any notification of when they would deliver. The truck just turned up but thankfully my son was working from home and the driver was very helpful and put the pallet of firewood exactly where we wanted it so all good in the end.”

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Posted 4 years ago

“Great service only thing that let’s then down is the delivery company you don’t get a notification as to when will be delivered they just turn up. Not handy if you not at home.”

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Posted 4 years ago

“Excellent quality of wood. No notice of arrival of palet”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews