The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,816 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,816 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The logs look all good have not actually burnt any at the moment.”

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Posted 2 years ago

“Good quality but starting to become prohibitively expensive”

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Posted 2 years ago

“Theses logs are fantastic,the only problem is that this company doesn’t give you vouchers.I have theses logs for a good 5 years.thank you”

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Posted 2 years ago

“Excellent quality wood. Have ordered many times before and always delivers fast. Only complaint this last time is that logs are larger than before, and many will gave to be cut before putting in the stove, which is a big problem for modern, small stoves. They need to adjust the size or I suspect they’ll have more complaints like this.”

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Posted 2 years ago

“Very pleased with the service. My order arrived in the time stated and I am pleased with the quality of the wood. The local courier used was helpful and kept me posted on progress of the order and delivery.”

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Posted 2 years ago

“Good value for quality logs. Delivery slot was all day, and delivered whilst I popped out. This meant a 2.63m palette was in a location far from ideal. Would have appreciated a narrower slot, or a phone call when 30 minutes away. Still, good value.”

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Posted 2 years ago

“Great product. Fair price. Would have been 5 stars but the shipping company used did not let me know when they were planning to deliver the wood. They just turned up. Redelivery arranged. Email telling me they were going to deliver turned up 4 days after delivery!”

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Posted 2 years ago

“Delivery was efficient and the driver very friendly. Quite a good mix of sizes and the crate was well packed. The only down side was that it was expensive and some of the logs seemed to have active woodworm so no inside storage near the fire!”

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Posted 2 years ago

“Great logs have the same ones every year, but I must say its almost impossible to ring and order over the phone Nobody answered my call three days I tried and I even left my number for a call back but to no avail so I had to order on line and pay on line which I really don't like doing. Anyway apart from ordering difficulties the logs are perfect.”

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Posted 2 years ago

“Reliable company with an excellent product”

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Posted 2 years ago

“The ordering and delivery processes were first class, and the quantity and quality of the logs were excellent. The only reason this isn't a 5 star review was the pallet. On the plus side, it provided a decent volume of kindling, but cutting it up and taking the nailed-together pieces to the local recycling centre was a pain. For me, 5 stars would be having the option of the pallet being collected after I've removed the logs to my store, and the pallet re-used for another happy customer.”

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Posted 2 years ago

“Pallex delivery driver only had an inadequate pump action pallet trolley so couldn't even transport my pallet of Oak logs 25 yards up my lane. (which the previous supplier with an electrically assisted trolley was happy to do for me) He left the pallet in the mouth of the lane and I had to wheelbarrow 4 nets at a time up the slope and stack them. 15 strenuous trips ...and I'm 72 years old.”

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Posted 2 years ago

“Based on service the company I find very good timescale of delivery was good. Stacking in the crates was good. As for the wood we have not used any as weather has been ok but we have looked at it and the wood looks good and light in weight so moisture in wood should be low .would order again from company”

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Posted 2 years ago

“Haven't used the fuel yet, hence only 4 stars; however the service, including delivery (for which I had some special requests) was certainly 5 star - very efficient service by the wood company and very helpful delivery driver.”

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Posted 2 years ago

“Good sized logs and dry. Although these are a good product, the price is still quite high and I'm not so sure that it is good value for money considering I could have bough 500lts of oil for about the same price”

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Posted 2 years ago

“The wood was fantastic, great service and delivery. The only constructive comment I would make is that since last year when it was perfect the size of the kindling has increased and in my opinion is too big. I got forty bags and all were the same.”

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Posted 2 years ago

“The wood is expensive but good quality The driver informed us when our delivery was on the way , which was very useful”

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Posted 2 years ago

“Excellent product. Delivery info could be improved.”

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Posted 2 years ago

“We have used logs from Luxury Wood for a few years now. We have a multifuel burner which is the primary source of heat in our house and generally have a couple pallets of kiln dried oak. Never disappointed with the product. Deliveries are placed where we want it, and it's always a family effort transferring it to the second woodshed. A plus, is the pallet crate it comes in. Free kindling, and even some workable wood for upcycling. Keep up the good work. A quality product.”

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Posted 2 years ago

“Good service & communication. Helpful delivery driver.”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,816 reviews