The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,871 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,871 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wood as described, delivered on time.people whom I have dealt with,from booking order to delivery! 10 out 10”

Helpful Report

Posted 8 years ago

Thank you Thomas, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Received a crate of ash and a crate of oak within 3 days. Quality generally good as usual.The crates were packed well ,far better than loose packed wood from other suppliers. The logs are all within the dryness stated ie less than 20%.Logs need some water content to burn efficiently.Logs being very dry will burn up much too quickly. L/W logs are ideal. The logs are about 10 long, just right for our stove. Oak logs tend to burn hotter. The carrier used go out of their way to put the wood where it's required.”

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Posted 8 years ago

Thank you Arthur, your positive feedback is very valuable for us. We are very happy to hear that you love our products.

Posted 8 years ago

“Good dry logs always well packed, on pallets and delivered by helpful drivers on time.”

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Posted 8 years ago

Thank you Frank, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“I would give 5 stars but for a breakdown in the communication link, which has happened 3 times now. As I live on a road that narrows to a tight width, a smaller truck is always needed. I make this point when ordering. But for whatever reason, it generally goes wrong. On the latest order, the delivery company telephone me to say that they would be delivering that day. I said, "It is coming in a small truck?" "Ho" came the reply. It was scheduled to come in a big truck. This delayed my delivery by a week. So pointless having a space for delivery instructions if they are not going to be followed. Apart from that the service and product are great,”

Helpful Report

Posted 8 years ago

Thank you, Mike. We are sorry we did not get a perfect rating from you this time, but glad you like our company and products. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“First the price was right and the ash wood is very good and the delivery guys were outstanding in positioning my large pallet very well .”

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Posted 8 years ago

Thank you Stuart, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Great dry oak well packed and delivered into my garage without any problems”

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Posted 8 years ago

Thank you Peter, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“excellent service,some of the logs on the small size, but other wise very good. would use again.”

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Posted 8 years ago

Thank you Graham, we are very happy to hear that you love our products and will order them again. Be sure that we will do our best to provide you with outstanding experience again. However we are very sorry we didn't manage to get a perfect rating from you.

Posted 8 years ago

“Order delivered as requested.Pallet placed in garage.Ash wood burns well in woodburner. Would use again”

Helpful Report

Posted 8 years ago

Thank you Philip, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Excellent wood excellent service”

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Posted 8 years ago

Thank you Huseyin, your positive feedback is very valuable for us.

Posted 8 years ago

“Very happy with product and service. Will buy again”

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Posted 8 years ago

Thank you Caryl, we appreciate the positive comments and look forward to hearing from you soon! But we are sorry we did not get a perfect rating from you this time.

Posted 8 years ago

“great dry wood no black glass clean”

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Posted 8 years ago

Thank you Phillip, the positive feedback is very welcome!

Posted 8 years ago

“A fast, friendly, flexible and very efficient service. Thank you”

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Posted 8 years ago

Thank you Paul, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Fast delivery and good size quality ash logs. Will definitely be buying more for next winter.”

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Posted 8 years ago

Thank you Daniel, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Very happy with our delivery ,good quality wood many thanks”

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Posted 8 years ago

Thank you Yvonne, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Excellent wood, no problem lighting the fire. Company keep you informed and delivery company excellent.”

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Posted 8 years ago

Thank you Karen, your positive feedback is very valuable for us.

Posted 8 years ago

“The quality of wood is excellent however the delivery did not show on the day booked. This is the second time this has happened. As a self employed person I have lost two days work. I will not be using luxury wood company again.”

Helpful Report

Posted 8 years ago

Dear Steven, We apologise for any inconvenience caused by our delivery partner. A member of our team has contacted you to follow up on that, we do hope that you will give us another chance, as we will put all the effort needed to make your next experience with us a lot more positive.

Posted 8 years ago

“Kept me informed on my order which arrived on my preferred day. Very well packaged and well stacked. Wood burns very well, easy to get going and gives off plenty of heat.”

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Posted 9 years ago

Thank you Dave, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Everything from ordering to delivery is so simple. Quality of the wood is very good.”

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Posted 9 years ago

Thank you David, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Good service again pity we were not informed about delivery”

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Posted 9 years ago

Thank you, Carol. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“I have ordered logs from the luxury wood company 4/5 times. The logs are great quality, burn great and clean, they give an excellent heat. I have used others in the past but always go back to the luxury wood company as I have yet to come across logs that are as high quality.”

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Posted 9 years ago

Thank you Fiona, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

The Luxury Wood Company is rated 4.5 based on 4,871 reviews