The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“After previous deliveries ( one of which didn’t come up to usual standard of which luxury wood company kindly compensated me for with a kind gesture) have received latest oak nets which seem up to your usual standards. After previous oak nets tried ash but was slightly disappointed as lots of small logs in the mix. Still, mustn’t grumble and will be back with future orders. Keep up your quality and customer service. A satisfied customer.”

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Posted 2 years ago

“Quality wood and speedy & efficient delivery.”

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Posted 2 years ago

“2nd year of ordering kiln dried wood. Prices have hiked up over 30% in the year but I have no issues with the wood itself which is dry and great to burn. If prices continue to increase at this rate, I'm afraid it's not looking good for my neighbours fences and shed 🤣”

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Posted 2 years ago

“I live in East Devon - about as remote from Nottingham as can be imagined - so why did I buy my logs from a company more than 250miles away? Well, my local logs suppliers had kept me going for a number of years but, in truth, there’d be occasions when the ‘seasoned’ logs were a bit ‘green’, or they’d need further cutting and splitting. And always, you’d have to take the mix as it came: a bit of this, a bit of that. Earlier this year, chatting to someone down the road, she mentioned how impressed she was with logs she bought from Luxury Wood Company. Recommended them. So when it came to restock the wood shed for this coming winter, I thought I’d give them a go. To be able to specify loads of Oak, or Ash, or Birch in quantity seemed pretty novel in my experience. Having selected and paid for a large crate (2cu.m) of Ash, I sat back and waited. After about five days, I was contacted by a local delivery company to say they had a pallet of logs for me - and we agreed a day and time for them to be dropped off. They turned up as promised: a crate of neatly packed logs, all of handy size requiring no more splitting or cutting. The crate was shrink-wrapped in poly to keep them from the elements, just in case. It took an hour or two to move them from the crate to the log store. Then I broke down both the crate and the pallet to use as kindling - nothing was wasted. And the logs themselves? Well, sure enough, 99.9% were Ash, with just a few bits of oak thrown in. Importantly, they’d been kiln dried and a spot check meter reading on logs selected from various parts of the crate showed the moisture content in the range 3 to 10 per cent. That’s superb. I know where my dogs will be this winter: in front of the log-burner. I hope I get a look-in.”

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Posted 2 years ago

“Good wood always. Cut to manageable sizes mostly.. Had no delivery information until 2 hours before they arrived which gave me quite a problem. There pre delivery info sent said I would be informed 2 days before but nothing was heard until the notice that they were on there way.”

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Posted 2 years ago

“Purchased some wood pellets in August. Delivered as promised, pellets were well packaged with no split bags. Very happy.”

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Posted 2 years ago

“Brilliant. Arrived on time. good quality. Only a few over 9" long.”

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Posted 2 years ago

“We have had six deliveries from you previously which have been delivered to the rear of our property by a very helpful driver using an electrically powered pallet truck. However this delivery was made by a driver without an electrically assisted truck, which was too heavy for her, and my wife and I felt obliged to assist. This is something I don't wish to do in the future.”

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Posted 2 years ago

“Still awaiting delivery”

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Posted 2 years ago

“Quick delivery. Thank you.”

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Posted 2 years ago

“Being shopping with these lot for a few years now,, always excellent to deal with and the courier also excellent as well,prices have gone sky high along with everything else but it’s not there fault, recommend this company”

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Posted 2 years ago

“Green oak posts and timber as described and delivered to our drive well bundled and in great condition.”

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Posted 2 years ago

“Easy to place an order, helpful service and ease of collection with order ready and waiting. A1 service.”

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Posted 2 years ago

“They are a trustworthy professional company. I ordered some materials from them which turned out to be wrong size. However the company collected the materials and tried to supply me the correct size and standard materials which weren’t available then they happily refunded me in full. I found the staff to be friendly and helpful.”

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Posted 2 years ago

“Great communication and delivery will definitely use again”

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Posted 2 years ago

“Wood was ordered, receipt was issued and I received a call from the delivery driver to say when he was delivering. All very easy and no problems at all.”

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Posted 2 years ago

“Happy with the pellets, but it's a shame they don't bother to provide any updates on the delivery. I received an email confirmation of the order and then heard nothing more until a pallet company called saying they were delivering the next day. It would be better if they could send an update with the tracking details when the pallet is picked up.”

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Posted 2 years ago

“I've been using The Luxury Wood Company for a few years now and they have always very good and their products are excellent and usually delivered before the expected date but the delivery company always phone the day before to make sure you are available. 👍🙂”

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Posted 2 years ago

“Product looks fine, exactly as required. Delivery was arranged promptly and communication throughout was very good. No issues with the product or the company at all.”

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Posted 2 years ago

“The web site is easy to use and delivery was quick and on time,”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews