The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Great delivery - kept us informed when the delivery driver would be delivering. The wood - a full pallet of birch logs - burn brilliantly in our multifuel stove. They are nice and dry and of good size - some big logs and some smaller ones which suits us fine. I will definitely use The Luxury Wood Company again”

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Posted 7 years ago

Thank you Carole, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

Thank you Brian, the positive feedback is very welcome!

Posted 7 years ago

“Logs are logs to some extent, but there were too many filler pieces. As I have to unload every log, this is a pain in the neck. I ordered a full load and the pallet wasn't really up to the job. I 'had to' climb onto the deliver lorry to help the driver move the pallet to the tailgate and steady it to stop it toppling over. Packed well to keep the logs dry.”

Helpful Report

Posted 7 years ago

Hello Kerry, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“The logs burn very efficiently and very quickly, however, giving a good heat. They do create more ash than competitive fuels and they would benefit from having a hole down the middle. The logs should always be broken in half before putting on the fire, for safety reasons. They burn to a light feathery structure which collapses too easily and spills out onto the hearth, which if not fire proofed could prove dangerous.”

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Posted 7 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Delivery was great. Crate looked good until we unwrapped it a lot of the wood was only good to use as kindling certainly not luxury wood. Ordered Sunday had we waited until Monday we would have got it £10 cheaper. Will be going elsewhere next time.”

Helpful Report

Posted 7 years ago

Hello Elaine, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“I ordered 25 nets of oak and the same quantity of birtch which was delivered on a pallet and shrink rapped for protection which for me is ideal just in case I cannot put it away there and then it’s my third time with luxury wood, the delivery to my address is not easy and the transport put exactly where I wanted”

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Posted 7 years ago

Thank you David, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Excellent service. Top quality wood. Very pleased. Wood not go anywhere else.”

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Posted 7 years ago

Thank you Terrance, the positive feedback is very welcome!

Posted 7 years ago

“Very efficient”

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Posted 7 years ago

Thank you Mary, the positive feedback is very welcome!

Posted 7 years ago

“Great service - wood came on time, good quality consistent size and delivered by a really helpful driver”

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Posted 7 years ago

Thank you Tim, the positive feedback is very welcome!

Posted 7 years ago

“Arrived on time as instructed. Helpful driver . Order correct.”

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Posted 7 years ago

Thank you Jane, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Excellent wood for use in our old cottage,excellent Service”

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Posted 7 years ago

Thank you Graham, the positive feedback is very welcome!

Posted 7 years ago

“Very helpful staff and good quality product. Definitely use them again.”

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Posted 7 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Very good product and happy with the service”

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Posted 7 years ago

Thank you Tim, the positive feedback is very welcome!

Posted 7 years ago

“I purchase mainly crates of good quality kiln dried wood and due to the location that I store these in I have to take delivery on the kerb side and man handle the wood some 60 metres away, on occasion helpful drivers assist in locating in the store , not as with other suppliers.”

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Posted 7 years ago

Thank you Phillip, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“I did a live chat and it was answered straight away and my query was dealt with quickly. The quality of the logs were second to none .”

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Posted 7 years ago

Thank you Gillian, the positive feedback is very welcome!

Posted 7 years ago

“good delivery and price easy to use and accessible”

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Posted 7 years ago

Thank you Brendan, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“good service fast delivering”

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Posted 7 years ago

Thank you Antonio, the positive feedback is very welcome!

Posted 7 years ago

“Excellent value for money and delivered to our door very quickly. Logs are a consistent size to fit our log burner and burn very well. Kept us cosy all winter.”

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Posted 7 years ago

Thank you Kathleen, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Product and service excellent will definately use again. Prices are reasonable.”

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Posted 7 years ago

Thank you Bertha, the positive feedback is very welcome!

Posted 7 years ago

“The service was very good and I found the staff to be helpful and informative.. It is clear that The Luxury Wood Company are serious about customer service.”

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Posted 7 years ago

Thank you Janet, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews