The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, as ever. Delivery came unexpectedly early when I was out, more notice of delivery would have been helpful. Fortunately kind delivery driver helped my wife get the palette onto our property.”

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Posted 7 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Hello I'm very happy with the logs bought from luxury log company they light very quickly and give off a lot of heat unlike some ive bought from other suppliers .these are great value and I would recommend the logs and will buy from luxury logs again”

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Posted 7 years ago

Thank you Robert, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Efficient service quick de,I very and good quality wood”

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Posted 7 years ago

Thank you Gill, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“The order came before I expected it and the driver was very efficient and helpful. we are very happy with the quality and the way it is stacked”

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Posted 7 years ago

Thank you Julie, the positive feedback is very welcome!

Posted 7 years ago

“good dry seasoned logs in one batch, and great for the husbands BBQ to smoke his meat”

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Posted 7 years ago

Thank you D, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Had no problems, very fast delivery. Would 100% order again.”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Excellent customer service, swift delivery. No hesitation in recommending this company.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“As usual from order through to delivery they gave a first class service!”

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Posted 7 years ago

Thank you Linda, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Excellent service, quick, efficient delivery. Used this company for years.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“The luxuary wood Co have always been realy good and reliable to deal with I will always purchase my firewood from them.”

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Posted 7 years ago

Thank you Mick, the positive feedback is very welcome!

Posted 7 years ago

“Good quality timber and easy to erect”

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Posted 7 years ago

Thank you William, the positive feedback is very welcome!

Posted 7 years ago

“Excellent service and value - our order of ash logs arrives very promptly and were great quality- so much better than the damp logs we have been used to! The pallet was wheeled into our garage, so no restacking was needed, although an electric pallet lifter on the lorry would have made it easier and safer.”

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Posted 7 years ago

Thank you Colin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Easy to order . Consistently good product (ash logs). Quick delivery. No hassle.”

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Posted 7 years ago

Thank you Martin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

Thank you Martin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Good wood. Burns well. Arrived on time.”

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Posted 7 years ago

Thank you Anona, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Quick efficient delivery at a great price”

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Posted 7 years ago

Thank you Robert, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Delivered quickly, good quality logs.”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Superb company to deal with. Excellent product and service even the delivery driver could not be more helpful. Don't bother looking elsewhere because you will not get the same quality and service. Best wood I have ever had. Thanks”

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Posted 7 years ago

Thank you Keith, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Fast delivery and the kiln-dried oak burns very well putting out a good amount of heat. Very pleased thank you!”

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Posted 7 years ago

Thank you Jane, the positive feedback is very welcome!

Posted 7 years ago

“what can one one say. the best by far in all regards from service to wood.quality. if anything than i would say that some of the kiln dried logs are on a rare occasion on the thin side. but overall i will always order my wood from this company till something bad will happen. which i doubt will.”

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Posted 7 years ago

Thank you Helmut, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level!

Posted 7 years ago

“Wood is always top quality and the customer service is excellent”

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Posted 7 years ago

Thank you Linda, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews