The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so pleased with the Service from the Luxury Wood company and so happy with there Ash Kiln Dried Logs, they arrive all sealed in shrink wrap so if you cant unload them on arrival because of the weather they remain dry until you can, excellent quality and good sized logs,”

Helpful Report

Posted 7 years ago

Thank you J, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“They replied to a email straight away and resolved my problem, Very efficient company”

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Posted 7 years ago

Thank you Robert, the positive feedback is very welcome!

Posted 7 years ago

“Really excellent service and product thank you”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Quick delivery of a pallet of kiln dried logs. This time I chose bagged logs - a little more expensive, but so much quicker and easier to carry from the front drive to the log store.”

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Posted 7 years ago

Thank you and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Prompt delivery of goods; high quality goods (wood briquettes).”

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Posted 7 years ago

Thank you Alexandre, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Good company to deal with and the logs arrived fairly quickly. Size of the logs was a little small.”

Helpful Report

Posted 7 years ago

Hello Margaret, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“followingmy recent issue with my last order, luxury wood company has been in contact and i am very impressed with there response and outcome, thumbs up alan”

Helpful Report

Posted 7 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“Delivery was speedy and the crate of logs is excellent and very tidy”

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Posted 7 years ago

Thank you Marcia, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Good quality product”

Helpful Report

Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“My last delivery was made possible only because I happened to be at home at the time. We do not get mobile signal in this village and the delivery man only made contact via my mobile and I didn’t receive the message he sent to say he was on his way! He did however, help me unload and stack my log bags for which I was extremely grateful. I was disappointed tho’ that it was obvious the pallet they arrived on had been out in the rain.......not good considering they were supposed to have all been kiln dried! Very pleased I had them over the last few days! Thanks.”

Helpful Report

Posted 7 years ago

Hello Caro, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“Excellent product and delivery service.”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“They turned up unannounced. As a pensioner, I knew I needed help to move 480 kilos 100m from the road so arranged for my neighbours to help, explaining it would be a pre arranged delivery. We carefully planned how the logs would be moved. Very fortunately they were in, although we hadn't made the necessary pre delivery arrangements. It was chaotic and stressful.”

Helpful Report

Posted 7 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Quality product and service to match”

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Posted 7 years ago

Thank you David, the positive feedback is very welcome!

Posted 7 years ago

“Excellent service, delivery and value for money.”

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Posted 7 years ago

Thank you Elizabeth, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Communication seems to be an issue with them. They want everything done on the web. Wouldn't take an order for a sample pack to trial as it was out of stock and then it had to be done on-line. Had to wait for an email to say back in stock before an order could be taken. I've sampled another UK suppliers product that is just as good if not better and ordered a one tonne pallet by phone with an agreed delivery date. No messing around with a web site that invariably goes wrong!”

Helpful Report

Posted 7 years ago

Dear customer, We have not received any communication or attempts for such by yourself. We have a team ready to assist every day during the week, available to you or any other customer from as early as 8AM to as late as 5PM. We are reachable via chat, phone or email, but even leaving a note on an order is enough for our team to make sure you are taken good care of! We are sorry to hear that the item you were looking to purchase was out of stock at the time, we have decided to differ from most companies and not offer to take orders on items we do not physically have in stock to avoid misleading customers regarding delivery times. On the positive side, we are very quick to deliver once an item is back in stock and we rarely have items out of stock thanks to our amazing supply and warehouse team! We believe our website has great technology to offer, which allows us to inform you when the item you desired to purchase is back in stock and also to make it convenient for you to order as soon as it is available without any delays. So far our customers love this function and is widely used! We hope that you will be willing to give us a real chance to prove that our services are indeed 5 stars. We feel that the one star rating does not match the service level we have provided and we are hoping that next time you will be able to rate our full potential by ordering a pallet, rather than rating us on a small sampler delivered quickly and promptly without hassle. Kind regards, LWC Team

Posted 7 years ago

“the wood is good and easy to order”

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Posted 7 years ago

Thank you Sarah, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Our delivery arrived a day late. I cleared the snow from our 15 metre drive to facilitate large crate of logs to be delivered after being loaded on to LW'S pull along fork lift truck. However delivery cancelled due to snow. Next day I cleared the drive of snow as yesterday before my delivery came. The driver backed up the monster artic lorry to my gate. He got inside the back and valiantly got the full crate of oak logs onto the fork lift He then pulled the precariously balanced very heavy full crate to the tailgate of the lorry and commenced to lower the tailgate I looked up and decided I was standing to near to this wobbly load. Its a good job because the whole load fell down just missing me and my gatepost! Most unfortunate. I regularly order my logs from LW and this is the first time I have had any problem. i spent the next three hours loading the spilled logs into my wheelbarrow to take down my drive to my logstore (16 loads). This was my first order of oak logs but I shall be going back to the longer lasting ash ash.”

Helpful Report

Posted 7 years ago

Hello Ken, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“Pleased with quality of wood.”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Firstly the advertisement is misleading as the woman standing next to the crate with a raised hand must be about 4 feet tall or the picture has been photoshopped, albeit the dimensions provided were correct. In addition the wood was damp probably as a result of the product being stored outside and not being properly covered.”

Helpful Report

Posted 7 years ago

Hello Lorick, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“ordered my choice and was delivered within the week,quick and helpful driver”

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Posted 7 years ago

Thank you Michael, the positive feedback is very welcome!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews