The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“I have used your company before. From start to finish excellent service. As a repeat customer I would highly recommend you too family and friends. This time I purchased 70 nets of kiln dried oak. Fantastic quality product. Thanks.”

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Posted 7 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“i was impressed with the efficient service i received”

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Posted 7 years ago

Thank you Michael, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Consistent quality of good dried Wood.”

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Posted 7 years ago

Thank you Peter, the positive feedback is very welcome!

Posted 7 years ago

“Very pleased with the quality of the fire wood, and fast delivery. However we did not receive any contact regarding delivery and when arrived, by luck my wife was at home and asked to help unload.”

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Posted 7 years ago

Thank you, Ben. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“a supply of good quality logs at a reasonable price”

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Posted 7 years ago

Thank you Peter, the positive feedback is very welcome!

Posted 7 years ago

“Good, prompt”

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Posted 7 years ago

Thank you Phil, the positive feedback is very welcome!

Posted 7 years ago

“This is the first time I have used Birch - the logs are a nice size - easy to handle and it certainly burn hot! Mixed with the Oak it keeps a nice balance in the stove. The local delivery company - John Bywater (Dover) are excellent as always.”

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Posted 7 years ago

Thank you Robert, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“While ordering and delivery were flawless, the actual logs were a bit of a disappointment with a good percentage of the 'logs' being little better than firewood. I don't think I'll be ordering again.”

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Posted 7 years ago

Hello Eric, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“Very dry and good quality wood.Competitive price(just)and good service except for poor attitude and performance by haulage company.”

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Posted 7 years ago

Thank you Harry, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Prompt and quick delivery Logs on outside of package very good but inner layers full of smaller logs more like kindling plus loads of loose bark. about 10% of the total package”

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Posted 7 years ago

Thank you Roger, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“we go on line order our products then within a short space of time the courier gets in touch and we take delivery send us offers on a regular basis have recommended them to a neighbour and would tell others about there stress free service.”

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Posted 7 years ago

Thank you Adrian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“THE WOOD WAS NOT DRY ALTHOUGH WE PAID FOR KILN DRY OAK WOOD EVERYTIME WE HAVE PUT A LOG ON A HOT BURNING FIRE IT HAS KILLED THE FIRE SO NOT VERY HAPPY AT A PRICE OF £180 ODD POUNDS FOR HALF A LOAD.”

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Posted 7 years ago

Hello Janet, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“Very helpful and the briquettes burn for about 1 and half hours”

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Posted 7 years ago

Thank you Olwyn, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Log shed is solid enough, however the fact that holes are only partially drilled makes it quite tricky to assemble. A bit of guess work is required when positioning sections. product was delivered on wrong day and left in wrong place, not entirely Luxury Wood Company's fault and they did respond well to my complaint, but good a delivery service is part of what one would expect.”

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Posted 7 years ago

Hello James, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“although my order was under £20.00 I couldn't fault your service.”

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Posted 7 years ago

Thank you George, the positive feedback is very welcome!

Posted 7 years ago

“Nice clean wood moisture content 5%”

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Posted 7 years ago

Thank you Richard, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Easy order. Good prices. Delivery excellent - received phone to make arrangements for delivery Driver great. Very helpful. Had the kiln dried oak large crate - very impressed how packed it is Moisture levels have all been around 11%. Good sized - no matchsticks here. Will be using this company again and highly recommend”

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Posted 7 years ago

Thank you Anthony, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“did not make me "happy" but provided good service and good communication. Product appears to be good but early days as yet”

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Posted 7 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Efficient ordering & delivery service, excellent quality product.”

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Posted 7 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Full crate delivered on time. Very happy.”

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Posted 7 years ago

Thank you Frederick, the positive feedback is very welcome!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews