The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,869 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a full crate of ash logs and they were delivered quickly and the delivery firm were very helpful”

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Posted 8 years ago

We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Great service and satisfactory cost. As like last year, seems to be a lot of small cuts/logs hidden in the middle of the pack.”

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Posted 8 years ago

Thank you, Martin. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Will not use again”

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Posted 8 years ago

Hello Elvara, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk

Posted 8 years ago

“whilst the quality of the wood is good ,I was surprised when driver arrived to deliver at 6 pm without any previous advise that delivery would be made on that day , as well that I was at home. driver did well to deliver 960 kg on his own . I had to lend a hand., probably due to slope.”

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Posted 8 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Delivered the pallet of Peat on time, the product is excellent and meets my needs for a slow burning material for over night heat.”

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Posted 8 years ago

Thank you, Iain. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end.

Posted 8 years ago

“Excellent website, very good customer service and great wood.”

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Posted 8 years ago

Thank you Steve, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Consistent with product quality, delivery and service in general.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Very helpful answering enquiries. Good quality product. Good delivery service.”

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Posted 8 years ago

Thank you Anthony, your positive feedback is very valuable for us.

Posted 8 years ago

“As always very happy with the wood quality. Burns well and gives out a lot of heat. Delivery was good as well with the driver bringing the pallet onto the drive.”

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Posted 8 years ago

We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“I ordered two sample packs, the sawdust briquettes and the bark briquettes. They arrived quickly and burn well, the bark ones in particular last well and almost keep in overnight (probably would in a bigger stove). My only gripe is that the price quoted on the website stated that it included delivery, but it didn't and I was charged an additional delivery fee. Please can you correct these details on your website to make it clearer!”

Helpful Report

Posted 8 years ago

Hello Peter, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk

Posted 8 years ago

“Heat logs delivered as promised, but on a broken pallet and the driver didn't have a clue, good job I was home to assist! or they'd still be on the lorry......”

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Posted 8 years ago

Thank you, Kevin. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Product as described and prices very competitive. Delivery took a little longer than I'd hoped but I do live in a very remote area”

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Posted 8 years ago

Thank you, Bill. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Excellent service. Good value for money.”

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Posted 8 years ago

Thank you Joan, your positive feedback is very valuable for us.

Posted 8 years ago

“Delivery made on time with a phone call to let us know when it would be arriving. Wayne the delivery driver was brilliant in getting the delivery to exactly where we wanted it.”

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Posted 8 years ago

Thank you Mike, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Perfect delivery. Great communication from the driver. 1st time we've used you and very happy with the logs and service”

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Posted 8 years ago

We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Good service, as ever!”

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Posted 8 years ago

Thank you Lloyd, the positive feedback is very welcome!

Posted 8 years ago

“As before very efficient ,helpful,delivered when told & good ! Dry !! Logs crated up very well ,thank you”

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Posted 8 years ago

Thank you Ian, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Very good. All went smoothly”

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Posted 8 years ago

Thank you Tony, the positive feedback is very welcome!

Posted 8 years ago

“Excellent seasoned ash. Arrived in a large Crete (That now has been made into a wood store) Very polite and helpful man arranged the delivery date with me and the driver also called in advance. Price was also the best I could find. I'll be using them again for sure.”

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Posted 8 years ago

Thank you Brian, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Simple order, fast delivery, exactly as described - what's not to like ? :)”

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Posted 8 years ago

Thank you Edward, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,869 reviews