The Luxury Wood Company Reviews

4.5 Rating 4,869 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“"Proper good wood! They keep me warm!"”

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Posted 8 years ago

Thank you Dominic, the positive feedback is very welcome!

Posted 8 years ago

“Fantastic service and good quality wood. Only downside was the delivery company did not give notice of delivery and i was lucky the neighbour was in to except it on my behalf.”

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Posted 8 years ago

Thank you Steve, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level, we will make sure your next delivery is booked in prior and we do apologise for this.

Posted 8 years ago

“Great service, good product. Had to help the delivery driver get the pallet off the wagon as the tail lift wasn’t strong enough for the load.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“The product is excellent quality delivered very promptly”

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Posted 8 years ago

Thank you Stephen, the positive feedback is very welcome!

Posted 8 years ago

“Great product no need to build a log store already on palet put straight in dry store just unwrap and use brilliant!! I will Be using again.”

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Posted 8 years ago

Thank you Allan, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“"\"Excellent products plus excellent service. Our order was delivered absolutely bang on the time of day it was promised.\""”

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Posted 8 years ago

Thank you James, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Fantastic service, the driver reversed right into our garage to put the wood where we wanted. Great product. Clean wood, smells lovely and burns really well”

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Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“Excellent quality wood at a great price.”

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Posted 8 years ago

Thank you Dawn, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Easy to order very pleasant lady on the phone Delivery man really helpful Logs as good as ever”

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Posted 8 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Quick efficient delivery - well stacked and dried useful pallet.”

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Posted 8 years ago

Thank you Michael, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Both the delivery and the quality of the logs, being in a crate covered with a plastic sheet the logs burned well when used.”

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Posted 8 years ago

Thank you Adrian, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“I purchased a crate of Oak logs this year having purchased Ash and been delighted last year. I have not been so impressed this year. Firstly the delivery arrived a few days after placing my order without any notice. I re-arranged delivery for the next day and was told to call at 8am to check delivery time. I did this and was told 1 - 2 pm the order finally arrived at 4pm meaning I had to cancel an evening appointment. The quality of the logs is OK but very irregular sizes with lots of small logs and not sticking to the stated length meaning some do not fit in my stove without cutting. Finally I understood Oak was slower burning but if anything these logs burn faster than the Ash I had previously. They do throw out good heat.”

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Posted 8 years ago

Thank you, Peter. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. A member of our team has contacted you to investigate the this for you.

Posted 8 years ago

“The wood burns well but most of the logs in the latest batch are enormous, far too big for my wood burner, so I'm having to spend ages trying to split them - not an easy task as I have arthritis in my hands. Luxury Wood needs to ensure that there is a variety of log sizes in each bag.”

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Posted 8 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk

Posted 8 years ago

“A speedy response to my order. The logs are of a good quality and the company that delivered them should be pleased with their driver - a really helpful, pleasant gentleman. The price paid was well worth it!”

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Posted 8 years ago

Thank you Gerwyn, the positive feedback is very welcome!

Posted 8 years ago

“Excellent wood - ideal size & burns very well; delivery was very good & to exactly where I wanted it.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Excellent service. Thank you!”

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Posted 8 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end.

Posted 8 years ago

“Have used this company for 3 years. Glad that the diameter of logs is smaller this year. The driver did not have a power trolley so he had a hell of time getting the load off the lorry and I had to help him push it up the curb.”

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Posted 8 years ago

Dear customer, We are sorry to hear that your delivery experience wasn't as great as on the previous orders. A member of our team has contacted you as a matter of priority and will be investigating this for you.

Posted 8 years ago

“Good Price, Rapid Delivery, Burns Well”

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Posted 8 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end.

Posted 8 years ago

“Delivery arrived on time, driver very helpful, quality of the wood is excellent.”

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Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“Good delivery time, well packed! Waiting for winter to try it!”

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Posted 8 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,869 reviews