The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,883 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“All good with shipping and Logs are first class and well seasoned. Will be using again : )”

The Luxury Wood Company 5 star review on 1st December 2017

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Posted 8 years ago

Thank you Andrew, the positive feedback is very welcome!

Posted 8 years ago

“delivered on agreed day, excellent product.”

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Posted 8 years ago

Thank you Anonymous, the positive feedback is very welcome!

Posted 8 years ago

“The mushroom compost was delivered when expected and is a good quality.”

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Posted 8 years ago

Thank you Anonymous, the positive feedback is very welcome!

Posted 8 years ago

“Well stacked, decent sized logs, burns well, prompt delivery. The only criticism was the driver did not inform me 1 hour prior to delivery as had been promised.”

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Posted 8 years ago

Thank you Anonymous, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“I have had a number of deliveries from this company in the past and all have been very good, no ruptured bags of pellets like other companies.”

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Posted 8 years ago

Thank you Sean, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Fast delivery of a good product but not the cheapest. As with most bag pellet suppliers only delivered on a pallet by Pallex whose wagons are too big for my road.”

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Posted 8 years ago

Thank you, Paul! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Prompt delivery of a large crate of oak. Good value for money.”

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Posted 8 years ago

Thank you Michael, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Perfect palette of oak logs delivered very good experience from start to finish the driver always goes the extra mile every time he delivers for me”

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Posted 8 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Having the 1st delivery aborted as the delivery truck was out of power and then told I would be charged £85! The 2nd delivery was left outside a neighbours house in front of their garage which necessitated having to manually move 960kg of wood very quickly. so in summary not very impressed in the end”

Helpful Report

Posted 8 years ago

Dear Kevin, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 8 years ago

“On time good quality.helpful staff repeat customer despite the fact that the old computer system had not transferred old customers across.would recommend”

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Posted 8 years ago

Thank you David, the positive feedback is very welcome!

Posted 8 years ago

“I have been ordering from the luxury wood company for quite some time, ordering is easy and delivery quick, the eco bark briquettes are very good.”

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Posted 8 years ago

Thank you Catherine, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Best logs around for our log burner we have found. Always dried out properly. Always deliver in a timely fashion.”

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Posted 8 years ago

Thank you Anonymous, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Good advice Good quality Good delivery I am now sitting by my multi burner feeling nice and warm Thanks to you Great service”

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Posted 8 years ago

Thank you Steven, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Quality product at a great price. Delivery was as stated with excellent contact from courier. Highly recommended.”

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Posted 8 years ago

Thank you Ian, the positive feedback is very welcome!

Posted 8 years ago

“This is my third delivery and the standard of product has been consistent. Wood is cut to size and crates tightly packed. When shopping for wood it is very hard to make comparisons as units are by volume and not always precise. Having tried a few suppliers I think the luxury wood company gives good value for money”

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Posted 8 years ago

Thank you Sarah, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“The wood came in a secure boxed pallet with easy access for use when it arrived,The driver who delivered the pallet used his pallet truck to put the pallet in my garage which made life easy without carrying by hand to my chosen area to store the wood.great service from the luxury wood company and the extra effort from the driver, Thanks a lot. Also the wood was cut into perfect sizes for the log burner.which burnt perfectly.”

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Posted 8 years ago

Thank you Mark, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“NIce wood. Dry and in good-sized chunks for my log burner. Delivered on time.”

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Posted 8 years ago

Thank you Melissa, your positive feedback is very valuable for us! We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Received the crate of oak logs and was very pleased with the logs, small issue dealt with very swiftly to my satisfaction, very satisfied. Ron S.”

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Posted 8 years ago

Thank you Ronald, the positive feedback is very welcome!

Posted 8 years ago

“Quick delivery and good value”

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Posted 8 years ago

Thank you, Anonymous. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Fantastic customer service! They arranged for my delivery on a convenient day with no quibble.”

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Posted 8 years ago

Thank you Karen, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,883 reviews