The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,869 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flawless product and customer service. I was a little hesitant to order at first as I live in a mid terrace house on a rather busy, yet small, road. Customer support put my mind at ease and I couldn't be happier with my purchase. My kiln dried Ash came in handy nets so I could take them inside without a problem and the whole thing was packaged brilliantly. The delivery company was very helpful and made the whole experience stress-free.”

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Posted 8 years ago

Thank you Faraz, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Very simply to order. I was contacted over the phone to agreed the day of delivery. Wood arrived on time. Very good quality wood easy burn. Would buy again.”

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Posted 8 years ago

Thank you Filip, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Good fast delivery. Do what they say on the tin. Will be using again”

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Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“Delivered promptly. Helpful. Put the logs where I wanted them. Good service on the phone as well”

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Posted 8 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end.

Posted 8 years ago

“50 nets of ash purchased. Delivered as agreed. Nets include smaller, almost kindling sized pieces, as well larger logs so really handy for getting your fire started. Would definitely recommend.”

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Posted 8 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Quick and easy to order. great delivery, and no fuss.”

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Posted 8 years ago

Thank you , your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Great price and quick delivery. The product is what I expected - good heat and much longer than wood. And neighbours tell me the aroma is great! Great comms from the delivery firm - called on the day, but were let down by a pretty miserable delivery driver, reluctant to reverse up the drive, reluctant to move pallet very far inside driveway and then managed to break pallet trying to push instead of pull! Overall still an excellent product and service.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and will follow up with the depot on the experience you had with the driver. We look forward to hearing from you soon!

Posted 8 years ago

“Good quality wood, well packed. A good crate - easy to get into, providing just enough kindling. Some other companies go for massively over-engineered crates with too much packing wood to get rid of. Only criticism - a lot of the wood pieces were tint, not much more than kindling”

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Posted 8 years ago

Thank you Ian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Ordered wood for my elderly mum (she’s 80) and was told to expect it on a certain day between certain times so she waited in but it didn’t arrive, no phone call to say why. Then delivery turned up at 7.30 am the next say, no prior warning, while she was having a shower. She had to get out, dripping wet, to take the delivery. As well as the obvious issues, that time in the morning is too early to make deliveries especially unannounced.”

Helpful Report

Posted 8 years ago

Dear Gary, We are sorry to hear about your experience with our delivery partner, a member of our team has emailed you to investigate that for you. Be assured that we will do our best to ensure that this never happens again.

Posted 8 years ago

“Excellent. Ordered on line, logs delivered quickly. They burn slowly ensuring cosy at all times. Thanks!”

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Posted 8 years ago

Thank you Karen, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“excellent service”

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Posted 8 years ago

Thank you Ian, the positive feedback is very welcome!

Posted 8 years ago

“Excellent wood. Well packed in the crate. Very dry. Smells gorgeous when burning”

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Posted 8 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Very efficient service and good price.”

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Posted 8 years ago

Thank you Francesco , we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“We have tried quite a few kiln-dried firewood companies and had the best experience with Luxury Wood: their prices are competitive, the wood is beautifully dry, smells nice and burns well. Highly recommended!”

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Posted 8 years ago

Thank you Nora, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Excellent value and friendly folk”

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Posted 8 years ago

Thank you Andrew, the positive feedback is very welcome!

Posted 8 years ago

“Excellent oak sleepers. Very helpful staff on phone also”

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Posted 8 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“I keep using this company for the last year or so. Never had any issues with them. Happy customer 😎”

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Posted 8 years ago

Thank you Nikos, the positive feedback is very welcome!

Posted 8 years ago

“Excellent service and quality of wood”

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Posted 8 years ago

Thank you Andrew, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“The wood is very good quality, but the delivery awful. After 10 days I phoned and was given the number of the local delivery company to phone myself. They assured me the wood would be delivered that afternoon. It wasn’t. Phoned again and told driver couldn’t fit me in, but nobody told me. This was a Friday, so had to wait until Monday, 13 days after ordering. I had cancelled important things to take delivery. Not good.”

Helpful Report

Posted 8 years ago

Dear Tim, Thank you for your feedback, we are sorry to hear that your delivery took that long, usually all of our orders are delivered within the week. On this occasion we feel let down by the depot and a member of our team is already in contact with the depot in order to investigate that for you. We have also dropped you an email to speak with you about that and put things right. We do apologise and we hope to make your next delivery a lot quicker than on this occasion.

Posted 8 years ago

“Excellent service with good quality, dry hard wood that burns great at a fantastic price.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,869 reviews