The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,869 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered when said”

Helpful Report

Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“SWIFT DELIVERY OF DRY LOGS WELL PACKAGED ON A STURDY PALLET WITH A WATERPROOF COVERING,WHAT MORE COULD YOU ASK FOR.”

Helpful Report

Posted 8 years ago

Thank you David, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Good value for money and speedy delivery”

Helpful Report

Posted 8 years ago

Thank you Lee, the positive feedback is very welcome!

Posted 8 years ago

“Disappointed we didn't get a reply regarding Black Friday free "offer" We ordered 11pm and emailed if we were eligible to receive it Also we didn't pay delivery in the past”

Helpful Report

Posted 8 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 8 years ago

“Arranged delivery time. Great product”

Helpful Report

Posted 8 years ago

Thank you Peter, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“As usual timber quality as good as it gets however the delivery on the day very poor, possibly due to the driver (second time i have met him) great product delivered by a guy who was totally inept and unhelpful. soooo bad it will make me consider an alternative”

Helpful Report

Posted 8 years ago

Thank you, Robert! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“great wood”

Helpful Report

Posted 8 years ago

Thank you, Robert, the positive feedback is very welcome!

Posted 8 years ago

“Great company to deal with great service. I would highly recommend them.”

Helpful Report

Posted 8 years ago

Thank you, Peter, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Great quality wood, well-packed in a pallet that's just as good as a shed when covered. Will definitely source our wood from here again.”

Helpful Report

Posted 8 years ago

Thank you, Customer, the positive feedback is very welcome!

Posted 8 years ago

“Price plus quality. top class service.”

Helpful Report

Posted 8 years ago

Thank you Alan, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Great kiln dried ash burns bright and really hot Delivered at a time to suit us on a pallet that the driver managed to get in the garage. Second time used the luxury wood company will use again.”

Helpful Report

Posted 8 years ago

Thank you George, your positive feedback is very valuable for us! We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“We obtained the hardwood big heat logs as we have a large burner. Delivered efficiently & quickly. Burn hot & cleanly. We can keep them in over night with a very quick heat up when we turn up the stove. The large logs can be halved by giving a sharp tap, useful.”

Helpful Report

Posted 8 years ago

Thank you Clare, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Burns well and has good hear output Logs a bit small though”

Helpful Report

Posted 8 years ago

Hello David, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 8 years ago

“Good value, efficient delivery, wood was well wrapped so completely dry.”

Helpful Report

Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Good price bark blocks, but lots are broken up with lots of dust to deal with, hauliers were poor only delivering if I had a fork lift, what use is that if to your home.”

Helpful Report

Posted 8 years ago

“Good quality wood, let down by poor delivery. Waited on delivery for two days…”

Helpful Report

Posted 8 years ago

Hello Keenan, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 8 years ago

“Well sized and good quality wood. A big special mention goes to the delivery driver who delivered the wood to the rear of my house (much further than they HAD to) great service from them!”

Helpful Report

Posted 8 years ago

Thank you Ian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“easy ordering, good logs, efficient delivery”

Helpful Report

Posted 8 years ago

Thank you Anthea, your positive feedback is very valuable for us!

Posted 8 years ago

“The wood burns really well. Thanks!”

Helpful Report

Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“Wonderful company to deal with, phoned before delivery and as I was not there they dropped of the delivery without any problems in my driveway which is not easy for a large lorry to enter, also covered the items, Excellent will certainly use as my supplier from now onwards....They have my thanks”

Helpful Report

Posted 8 years ago

Thank you James, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,869 reviews