The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,869 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“1st time I've ordered from the Luxury Wood Company and wouldn't hesitate to order from them in the future. Being a Landscaper, price, quality and delivery is important to me, and they did not disappoint on any. Cheers guys Robbie”

The Luxury Wood Company 5 star review on 4th December 2017

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Posted 8 years ago

Thank you Robbie, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“First purchased ash pallets from the company three or four years ago and continue to do so today. Order for the next door neighbour as well due to her age. Product is packed well and delivery is straight forward and easy.”

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Posted 8 years ago

Thank you Richard, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Good quality wood. Easy to order. Fast and efficient delivery service.”

The Luxury Wood Company 4 star review on 4th December 2017

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Posted 8 years ago

Thank you Philip, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“The service was great arrived as promised. The logs burn very quickly and leave a lot of ash, but do the job.”

The Luxury Wood Company 4 star review on 3rd December 2017

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“My first purchase from Luxury Wood Company. The wood I bought wasn't the cheapest on the market but equally, it wasn't the most expensive. It has proved to be very good value. Much lower moisture content than similar priced products from, say, B&Q, and burns much much better. Transaction was smooth. Delivery worked well. What's not to like?”

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Posted 8 years ago

Thank you Mike, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Had to speak to a lovely lady in office very happyful”

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Posted 8 years ago

Thank you Heather, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level!

Posted 8 years ago

“All good with shipping and Logs are first class and well seasoned. Will be using again : )”

The Luxury Wood Company 5 star review on 1st December 2017

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Posted 8 years ago

Thank you Andrew, the positive feedback is very welcome!

Posted 8 years ago

“delivered on agreed day, excellent product.”

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Posted 8 years ago

Thank you Anonymous, the positive feedback is very welcome!

Posted 8 years ago

“The mushroom compost was delivered when expected and is a good quality.”

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Posted 8 years ago

Thank you Anonymous, the positive feedback is very welcome!

Posted 8 years ago

“Well stacked, decent sized logs, burns well, prompt delivery. The only criticism was the driver did not inform me 1 hour prior to delivery as had been promised.”

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Posted 8 years ago

Thank you Anonymous, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“I have had a number of deliveries from this company in the past and all have been very good, no ruptured bags of pellets like other companies.”

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Posted 8 years ago

Thank you Sean, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Fast delivery of a good product but not the cheapest. As with most bag pellet suppliers only delivered on a pallet by Pallex whose wagons are too big for my road.”

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Posted 8 years ago

Thank you, Paul! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Prompt delivery of a large crate of oak. Good value for money.”

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Posted 8 years ago

Thank you Michael, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Perfect palette of oak logs delivered very good experience from start to finish the driver always goes the extra mile every time he delivers for me”

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Posted 8 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Having the 1st delivery aborted as the delivery truck was out of power and then told I would be charged £85! The 2nd delivery was left outside a neighbours house in front of their garage which necessitated having to manually move 960kg of wood very quickly. so in summary not very impressed in the end”

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Posted 8 years ago

Dear Kevin, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 8 years ago

“On time good quality.helpful staff repeat customer despite the fact that the old computer system had not transferred old customers across.would recommend”

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Posted 8 years ago

Thank you David, the positive feedback is very welcome!

Posted 8 years ago

“I have been ordering from the luxury wood company for quite some time, ordering is easy and delivery quick, the eco bark briquettes are very good.”

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Posted 8 years ago

Thank you Catherine, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Best logs around for our log burner we have found. Always dried out properly. Always deliver in a timely fashion.”

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Posted 8 years ago

Thank you Anonymous, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Good advice Good quality Good delivery I am now sitting by my multi burner feeling nice and warm Thanks to you Great service”

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Posted 8 years ago

Thank you Steven, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Quality product at a great price. Delivery was as stated with excellent contact from courier. Highly recommended.”

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Posted 8 years ago

Thank you Ian, the positive feedback is very welcome!

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,869 reviews