The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“Delivered a well packed pallet of logs in good time. Although I had bought the full oak log pallet there were clearly a number of other wood types within the pallet. I'll probably not get the oak pallet next time.”

Helpful Report

Posted 9 years ago

Thank you, Zubin. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Excellent staff I requested a electric trolley because of the steep driveway They contacted their transport contractors to provide this they obliged very impressed”

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Posted 9 years ago

Thank you Dennis, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Ease of ordering. Good delivery. However many of the logs now are quite large compared to how they used to be. Now I have to split some to make them efficient and fit the stove”

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Posted 9 years ago

Thank you Paul, your positive feedback is very valuable for us. We are very happy to hear that you love our products.However we are very sorry that we didn't get the perfect rating from you this time.

Posted 9 years ago

“Good product, price and service, we use the restaurant grade charcoal and have a monthly delivery.”

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Posted 9 years ago

Thank you Tom your positive feedback is very valuable for us.

Posted 9 years ago

“The order arrived on time, Quality has been good, would use the luxury wood company again”

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Posted 9 years ago

Thank you Alun, the positive feedback is very welcome!

Posted 9 years ago

“Quick service and excellent delivery. Bought ash in nets as it's so much easier to move and stack; although slightly more expensive, it is well worth it.”

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Posted 9 years ago

Thank you David and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Excellent service. Will purchase again.”

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Posted 9 years ago

Thank you Kevin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“I had my first order from you, half a crate of oak, a month ago, service was good. However I do find that although the logs burn well when the fire is fully open, on closing down, I have a new Jotul with the double burn, they just smolder, hardly any flames. Also in the morning instead of finding just ash in the grate there is a considerable amount of charcoal. Is this common with Oak? I will try Ash next time. Included with the order was a pack of kindling firelighters and a gas lighter. The latter is very good however, the box of firelighters although given the impression that each piece could be broken off, just like a chocolate bar, couldn't.”

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Posted 9 years ago

Thank you, Bernard. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Good service and the wood is perfect ,I use to buy unseasoned but no more thanks to the LWC this was my first order but I will order again ,it's clean and burns well.”

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Posted 9 years ago

Thank you Barry, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Having had to use second rate (definitely NOT kiln dried!) logs whilst we waited for this delivery we can confirm our original thoughts that these kiln dried logs are THE BEST! Many thanks for a great product. Your Kristina really pulled out all the stops to expedite our order in January, as we had failed to remember the length of time we had to wait for this. Our fault entirely but she was terrific! Thanks again to her!”

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Posted 9 years ago

Thank you Anthony, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Very easy transaction, great communication throughout. The delivery driver was great, he placed my logs just where I asked. I ordered the large pallet of oak logs to use in a log burner. The wood is very dry ad fairly clean with a good variety of sizes . It gives a lot of heat and a nice flame. I would purchase again in the future.”

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Posted 9 years ago

Thank you James, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“There was a mix up with delivery but this was quickly sorted and compensation given. Excellent customer service and good wood.”

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Posted 9 years ago

Thank you, Charlie. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Look forward to hearing from you soon

Posted 9 years ago

“We have four multi-fuel-burning stoves in the house and so are careful who we get our wood from. The kiln dried Ash is as good as it gets. We also recently took a half pallet of peat to try out and loved it. The peat / Ash is a great combination. The drivers have so far been very helpful. Prices are also competitive. I am very happy overall.”

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Posted 9 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Prompt delivery. The courier was able to deliver the crate to exactly where we needed it. We are enjoying wonderful warm fires using your kiln dried oak. Wish we had found you years ago. We have had out wood burning stove for 20 years and you wood is the best we have ever bought. Thank you we shall be ordering from your company again.”

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Posted 9 years ago

Thank you Elizabeth, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“Having previously bought a pallet of wood I thought I would purchase a crests of ASH but when moving the wood I cannot see any difference from the normal create we purchased the first time. On saying that we would purchase a create again as the service is good and the wood isn't bad either.”

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Posted 9 years ago

Thank you, Beverley. We are sorry we did not get a perfect rating from you this time, but glad you liked our product at the end. Look forward to hearing from you soon!

Posted 9 years ago

“The order process was easy and quick. Delivery was also quick with good communication. My only criticism is that some of the logs are big compared to the majority.”

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Posted 9 years ago

Thank you Ivor, your positive feedback is very valuable for us. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Dry, good quality and best burning wood we have had”

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Posted 9 years ago

Thank you David, the positive feedback is very welcome!

Posted 9 years ago

“Although the logs are perfectly acceptable and always dry as stated, the delivery can be quite scary sometimes, as two small pallets are often placed one on top of the other making it precarious. And I still can't believe the price increase was twice in as many weeks. I will be looking for an alternative.”

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Posted 9 years ago

Dear Tracy, We are sorry to hear that you are unhappy with our service, a member of the team has contacted you to look into the problems for you.

Posted 9 years ago

“Good price and efficient delivery. Delivery men always seem very helpful although each time at least one bag has been broken.”

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Posted 9 years ago

Thank you, Serena. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end.

Posted 9 years ago

“Really good wood and delivery was good (after an initial hitch - they worked well to sort that out)”

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Posted 9 years ago

Thank you Richard, we appreciate the positive comments although we are a bit sorry that we didn't get the perfect rating from you this time.

Posted 9 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews