The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“Excellent service form start to finish. Wood definitely use again.”

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Posted 9 years ago

Thank you Steven, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Price and delivery excellent!”

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Posted 9 years ago

Thank you David your positive feedback is very valuable for us.

Posted 9 years ago

“Delivery was as expected in timescale”

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Posted 9 years ago

Thank you John, this positive feedback is very welcome! But we are very sorry that we didn't manage to get a perfect rating from you this time.

Posted 9 years ago

“Easy to use website with good fast delivery”

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Posted 9 years ago

Thank you Sarah, the positive feedback is very welcome!

Posted 9 years ago

“The logs are superb - uniform in size/shape, so they stack a treat & they burn so efficiently. There was one minor hiccough, but I as expecting that as I have a gravel drive...the delivery driver was very helpful, but had to leave the pallet on the roadside...so I got a lot of exercise barrowing the logs through to the back-garden storage rack. One of my neighbours clearly spotted me, for in the pub that night, he admitted that he was suffering from 'log-envy'! I'll be back for more when this lot have gone - probably not until 'next season', & perhaps I'll explore a bagged-delivery then”

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Posted 9 years ago

Thank you Terry, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Prompt service”

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Posted 9 years ago

Thank you, John. We are sorry we did not get a perfect rating from you this time, but glad you liked our services.

Posted 9 years ago

“You did exactly what you said you would, in these days that is recommendation in its self”

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Posted 9 years ago

Thank you George, your positive feedback is very valuable for us.

Posted 9 years ago

“the best wood and service on the market”

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Posted 9 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“I haven't used the wood yet but on examination it looks good. The delivery was on time and the driver did is utmost to put the delivery where I asked him to. The delivery was on time and I had been notified before hand. I will be using this service again. Thank you.”

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Posted 9 years ago

Thank you Alice, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“the logs were of a nice small size and very good quality the delivery company certainly lives up to its name FIRST CLASS”

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Posted 9 years ago

Thank you Kay, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“From order to delivery.....seamless. Quality of the wood ....excellent.”

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Posted 9 years ago

Thank you Margaret, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“Efficient helpful knowledgable staff. Great product (biomass) delivered in good condition, on time, every time. We keep returning because we would be daft not to, keep up the good work.”

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Posted 9 years ago

Thank you Alan, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“This is our fourth delivery and the wood is always well packed and burns really well in our woodburner without making the glass excessively dirty. Unfortunately quite a few of the logs are too big and we have to split them before we can use them.”

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Posted 9 years ago

Thank you, John. We are sorry we did not get a perfect rating from you this time, but glad you love our products. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“usual high standard of service”

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Posted 9 years ago

Thank you Friedrich, the positive feedback is very welcome!

Posted 9 years ago

“This Is my 5th big pallet of Kiln dried firewood You really can't go wrong with the Luxury Wood Company products”

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Posted 9 years ago

Thank you David and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Wood arrived as expected, good delivery. The wood was dry but some of it was covered in green mould this is not satisfactory,I don't want to bring this into my house.This is the first time this has happened in several orders.”

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Posted 9 years ago

Dear Gordon, A member of our team will contact you shortly to look into this for you. Apologies for any inconveniences caused, sometimes during transit mold can occur due to condensation between the plastic and the logs.

Posted 9 years ago

“Order process easy and delivery excellent particularly pleased with peat briquettes burn well and last”

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Posted 9 years ago

Thank you Ray, your positive feedback is very valuable for us.

Posted 9 years ago

“Did all they said they would. Burns as well as ever.”

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Posted 9 years ago

Thank you Noel, the positive feedback is very welcome!

Posted 9 years ago

“Excellent and simple website, just received the crate and it is perfect. Good quality logs. I will be using them for all my logs from now on. I use approx 5 crates per year.”

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Posted 9 years ago

Thank you Nigel, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“The service received and delivery were very good. However, the actual wood this time was very odd in shape and size. Some pieces were more like kindling and others much too big for the stove. I shall have to arrange for someone to split about 10 per cent of the delivery. The logs I have used are very good and give lots of heat. Next time I hope the logs will be more evenly sized.”

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Posted 9 years ago

Thank you, Anne. We are sorry we did not get a perfect rating from you this time, but glad you like our products and service. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews